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Manager Customer Service

Westport, Connecticut, United States
June 13, 2018

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Maria B. Corpin

* ******* **

Norwalk, CT *****

Mobile: 203-***-****

Email: m


● Bilingual in English and Tagalog (Filipino)

● Microsoft Outlooks; Microsoft Office; Microsoft Words; Excel

● Operates proficient with basic technology (e.g. Apple Mac; Dell; HP Devices)

● Social Media

● Strong Collaboration and interpersonal skills

● Strong organization skills to manage multitask

● Excellent in Customer Service

● Strong ability to react under pressure; use good judgement in ambiguous situations; and be flexible/adaptable.

● Expert at managing office logistics and inventoryp control EXPERIENCE

Company: Fairfield Chemical Carriers Inc.

Job Title: Administrative Assistant/Receptionist

Location: Wilton, Connecticut / Tel: 2-037******

From: June 16, 2008 To: August 23, 2017 (9 yrs, 2 months 7 days)

● Monitoring the front entrance; Meeting and Greetings Clients and or Guests; Answering very busy phone calls in professional manner; as well as directing calls to appropriate personnel

● Excellence in customer service; built customer loyalty engaging through exceptional customer service techniques experience of expertise.

● Monitor Inbound Email and Outbound Email; Sorts it by categories; as well as responding to those needed immediate attentions as necessary.

● Clerical Office Filing;

● Call for storage file pick up and as well as recovering file delivery if needed.

● Monitor Vendors Inbound and Outbound; as well as distributing mail and packages by department.

● Making Travel Arrangements; as well as making

Reservations(Transportation; Hotels; Restaurants; as well as set up Staff (Birthdays and Lunches).

● Set up Conference Rooms (Inbound and or Outband)

● Manages order office supplies

● Manage and reacted to office building maintenance

● Developed unique processing system that expedited daily task progress in timely manner.

● Developed collaborative relationships with other staff; clients and or guest..

Company: TJMaxx

Location: Brookfield, Connecticut / Tel: 2-037****** Job Title: Key Holder Supervisor / Multiple Department Merchandise Coordinator Manager

From: November 22, 2002 To: June 12, 2008 (5 yrs, 7 months, 10 days) SKILLS

● Open and or Close the Store

● Experience at managing in store logistics and inventory control

● Developing; Recruited and Training new hires; and developed them into productive team members with the excellent customer service products knowledge.

● Monitor cash flows (Registers and as we as Bank Deposit) Inbound and Outbound Financial and Expenses management

● Support the store manager in increasing our month-to-month sales revenue

● Supervises team of task associates whom accountable the operations of the retail store that requires operational excellence of passion and ability to quickly and efficiently that lead them through unforeseen of complexity.

● Coordinated employee schedules; task and training programs.

● Plan and led the implementation of all seasonal floor-sets to ensure they meet company standards and deadlines.Listen; resolved and react to customers issues of complaint

Company: CVS Pharmacy

Location: Brookfield, Connecticut / Tel: 2-037****** Job Title: Scheduler Shift Supervisor B / Cosmetic Manager From: September 9, 1997 To: November 14, 2002


● Open and or Close the Store

● Protect store assets and merchandise by adhering to company standards of operations

● Greetings and meeting customers with professionalism manner.

● Manage cash flows including (registers and as as cash bank deposits drop off.

● Monitor inventory levels; achieving operational excellence; driving a service culture and executing merchandise directives.

● Monitor and supports loss prevention due to any Store flows.

● Assign staff to their daily task and succeed dues to timely manner upon opening and or closing the store.

● Monitor truck deliveries, as well as merchandise discrepancy that mostly including RX Medications from shipment accuracy.

● React to item sales substitutions if item on sale were out of stocks. EDUCATION

School#1: Far Eastern University of Philippines

Education#1: Bachelor D egree (Stenographer)

From: June 1980 To: May 1987

School# 2: J obs Technical of Philippines

Education#2: Associates Degree(Nutritionist)

From: 1982 To: 1984

School#3: J obs Technical of Philippines

Education#3: Other-Physical Fitness(Dance Aerobic) From: 1983 To: 1986


TJ Maxx:

● Employee of the quarter

● Five Year Certificate

Special Position Requirements:

1.) Fairfield Chemical Carriers Inc: (a ) Requires to react to alarm company for system failure(no time preference). (b ) Requires to show on weather condition (snow days) when you leave close by in town. 2.) TJ MAXX: (a ) Works flexible time schedule to conclude days, evening, weekends, and holidays. (b ) Open and or Close the Store as a manager follows on duty schedule. (c ) React to alarm company for system failure (no time preference). (d ) Post Sunday Payroll if Manager acting on duty.

3.) CVS Pharmacy: (a ) Open and or Close the Store as a manager follows on duty schedule. (b ) Flexible time schedule to conclude days, evening, weekends, and holidays. (c ) Taking truck deliveries #1 -#2 times per week rotations due to Manager on duty. (d ) React to alarm company for system failure (no time preference). (e ) Post Weekend Payroll if Manager acting on duty.

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