Customer Service Social Media

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

SOPHIA A.

WHITE

***** ******** **, **** ******, CA 92630 (H) 949-***-**** ************@*******.*** Personable and energetic Administrative Specialist proficient in dynamic office settings, customer relations and conflict resolution. Brings knowledge of high level/high stress administrative duties to support and address customer inquiries and concerns. Offers honed competencies in data-entry, database management and scheduling. Advanced Microsoft Office - Power-point

Excel

4 years Data Entry office experience.

Works well under pressure

Appointment setting

Conflict resolution

Business correspondence

Personable and outgoing

Attention to detail

Social Media Knowledge

Advanced Microsoft Office - Power-point

Excel

4 years Data Entry office experience.

Works well under pressure

Appointment setting

Conflict resolution

Business correspondence

Personable and outgoing

Attention to detail

Social Media Knowledge

INTERESTS

JULY 2016-CURRENT

Administrative Assistant Nationwide Retention Services Lake Forest, CA Customer Service (Retail, Phones, and Cashier).

Data Entry.

Professional environment, heavy calls, and above average computer skills. Answers inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.

Sorted, received and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping. 2015-SEPTEMBER 2016

Cashier Customer Service Disneyland Anaheim, CA Top of the line Customer Service, answering phones, customer questions, organizing, and cashier duties.

Keeping the Disney magic and look; professional, clean, and exceptional customer service.

2 years of retail experience.

Described product to customers and accurately explained details and care of merchandise.

APRIL 2009- ERROR: 13 2014

Chaplain's Assistant/ Counselor to Enlisted Soldiers US Army Fort Stewart, GA Vigorous office duties, such as scheduling, booking, and organizing trips for Soldiers as well as for Officer in charge.

Deployed to Afghanistan for 12 months.

Served under Military Police unit and maintained Chapel duties. Obtained documents, clearances, certificates and approvals from local, state and federal agencies.

Mediated conflicts within families to clarify and resolve underlying issues. Referred residents and families to community resources to improve well-being and quality of life.

Communicated with individuals of all ethnic and cultural backgrounds on a daily basis. Documented and processed classified materials.

Prepared daily, weekly and monthly situational reports for higher headquarters. Directed the day-to-day logistical operations for Head Chaplain and religious team organization.

Tracked and filed administrative paperwork and personnel folders. EDUCATION

ACCOMPLISHMENTS

Hobbies include Illustration, Painting, Short Stories, Screenwriting, and Movies. JUNE 2015

Associates: Film

The Los Angeles Film School, Hollywood, CA

2013

Associates in Art

Saddleback College, Mission Viejo, CA

Awarded the Military Outstanding Volunteer Medal for selfless community service after completing 100 hours of service to the local community while stationed in Afghanistan.

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