Microsoft Office Active Directory
Resume:
Stephen L. Long
**** ********** **** **********, ******* 35210
205-***-**** *******@*****.***
PROFESSIONAL SUMMARY
A+ certified professional with 10+ years troubleshooting and technical support and in a variety of industries. Areas of experience include: installing, configuring and troubleshooting Windows operating systems, desktop and laptop hardware troubleshooting as well as intermediate knowledge of network configuration and repair.
TECHNICAL SKILLS
Microsoft Windows XP/7/10. Windows Server 2008 – Active Directory.
Microsoft Office: Excel, Access, Word, Publisher; Skype for Business.
Norton/Symantec anti-virus software.
TCP/IP, DHCP, DNS, VPN, FTP.
Remote Access - Remote Desktop, SCCM, LogMeIn.
Mobile device (Android and Apple) configuration and troubleshooting.
Audio/Video setup and configuration.
WordPress website design and content management.
Printer – local and LAN – installation and troubleshooting.
Remedy ticketing system.
PROFESSIONAL EXPERIENCE
State Farm – Birmingham, Alabama January 2018 – June 2018
IT FIELD INSTALLER CONTRACT
Install/configure new HP laptops and printers (local and LAN) at offices in central Alabama.
Backup data and restore on new laptops.
Update docking station firmware.
Assist staff with setting up Outlook and MobilePass VPN token on new laptops. Assist with other Office programs and Windows 10 configuration as needed.
Log and submit inventory report for each installation site. Arrange for pickup of old equipment with UPS.
Southern Company Services– Birmingham, Alabama June 2017 – August 2017
HELPDESK SUPPORT TECHNICIAN CONTRACT
Provide company wide support via telephone and SCCM/Remote Desktop/LogMeIn for all technical issues including internet access, Microsoft Office 2010-2013 problems, VPN connections, Active Directory, printer issues and multiple proprietary programs.
Log calls into Remedy ticketing system. Responsible for escalating unresolved issues and dispatching local IT representatives when necessary.
Integrated Media Systems – Birmingham, Alabama August 2015 – March 2017
SERVICE TECHNICIAN
Perform wireless network and audio/video installations.
Install and configure sound masking networks.
Install network cabling for home and business networks.
Provide computer technical support including network configuration, software and hardware installations.
The Salvation Army – Birmingham, Alabama August 2009 – August 2015
IT SUPPORT /COORDINATOR OF VOLUNTEERS
Provide technical support for equipment installations, hardware/software issues, network maintenance and connectivity issues, and basic Windows Server 2008 issues including Active Directory and updates.
Designed & maintained the Microsoft Access database used to track donated gifts for 6,000+ children.
Co-designed and built WordPress web site and co-manage content with Public Relations Director.
Provide assistance to staff with Microsoft Office 2010-2013 programs.
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Implemented an online volunteer scheduling system to improve volunteer communication and sign-up process.
Recruit and manage volunteers. Increased general volunteer base from approximately 600 to 1720. Increased Emergency Disaster Services trained volunteers from 0 to 82.
Regions Bank. – Birmingham, AL August 2008 – February 2009
COMMERCIAL CLIENT SERVICES CONTRACTOR
Provide technical and banking support to commercial clients.
Research and solve complex problems with commercial banking products and services.
Red Diamond, Inc. – Panama City, Florida October 2006 – July 2008
ROUTE SALES REPRESENTATIVE/SERVICE TECHNICIAN
Manage warehouse and inventory for Panama City, Fort Walton, and Destin route.
Service, repair and install commercial coffee, tea, and juice machines.
Order and deliver product to restaurants, offices and hotels.
Self Employed/Contractor – Birmingham, Alabama May 2004 – August 2006
IT SUPPORT TECHNICIAN
Designed database for The Salvation Army’s Angel Tree Christmas assistance program.
Performed PC maintenance, virus clean ups and installations for various clients.
Supervise staff of volunteers and employees while receiving and distributing gifts.
Compass Bank – Birmingham, Alabama June 1997 – April 2004
SALES ANALYST
Using multiple programs, track and report banking products sold at 370 bank branches.
Provide weekly reports to corporate and regional managers using Microsoft Access and Excel.
Develop and maintain spreadsheets to track bi-monthly sales campaigns.
SENIOR SOFTWARE SUPPORT TECHNICIAN
Provide second level support and training to commercial clients by phone and on-site.
Designed and wrote Troubleshooting Guide for department.
Worked closely with Project Management team on system upgrades and installations.
EDUCATION
University of Alabama at Birmingham
3 years completed in the School of Business – Finance
RETS Electronics Institute – Birmingham, Alabama
Associate of Applied Science Degree in Electronics Technology
Hueytown High School – Advanced Academic Diploma
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