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Developer Sales

United States
June 13, 2018

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Hiral Patel


Professional Summary

* ***** ** ************ ********** as Information technology consultant with strong Analysis, Programing programming technical skills. I have professional experience as a developer, experience in Administration and development of different implementations on Salesforce CRM Platform. Certified Platform Developer 1/ Certified Administrator with experience in multiple industry domains. Experienced working with Sales cloud, Marketing Cloud and Service cloud.

Technical Skills

Salesforce Platform:, APEX Language, SOQL, SOSL, Salesforce SOAP API, REST APIs, VisualForce (Pages, Components & Controllers), Data loader,,Workbench, APEX Explorer, AJAX, Workflow & Approvals, Lightning, Dashboards, Report.

Programming:C, C++, Java, JavaScript, jQuery, SOAP UI, Object Oriented and Functional Programming. Eclipse IDE Plug-in.

Professional Experience, Maryland 09/16 – Till Date Administrator/Developer

Description: ESAB is a world leader in production of welding consumables and equipment. Implementation of Salesforce CRM provided a real time, business visibility by reducing the usage of multiple systems to track down the business and help the sales and marketing teams to manage their opportunities pipeline more efficiently. The goal of the project is to implement the quicker business process using

●Experienced in design, configure and customizing the Salesforce, Sales cloud and Marketing Cloud.

●Helped the business team to administer the platform, establish the workflows, approvals, escalations

and email configurations.

●Implemented lightning components to give the users latest salesforce experience.

●Closely worked with the users to handle the production issues and fixing them to achieve the quick

Return To Service.

●Also made all logic and rules configurable via custom metadata and reduced any additional code changes required for rules or fields changes.

●Helped the external systems for seamless integration with salesforce., Radnor, PA 01/15 – 08/16 Role: Administrator/Developer

Description: VWR.COM is an American company involved in the distribution of research laboratory products. VWR has long been the leading global, independent provider of product and service solutions using Salesforce service cloud and production customers, enabling science for customers in the pharmaceutical, biotechnology, industrial, education, government and healthcare industries.

●Developed the lightning components to provide the best in class experience for the users.

●Worked as enhancement team member and performed the roles of Developer/Admin in the association.

●Worked very closely with product owners and business analysts to understand the requirements and provided the solutions.

●Interacted with the offshore teams to get the day to day updates and answering the queries if they have any by gathering the details form business.

●Worked with the admin teams to deploy the application from Dev to test and to PROD. Supported the application in PROD and worked on the enhancements.

●Analyzed and developed the solution to handle the most complex business rules which handles different types of cases and scenarios.

Dun and Bradstreet, Austin TX 02/14 - 12/14

Role: Salesforce Administrator

Description:Dun & Bradstreet is a corporation that offers information on commercial credit as well as reports on businesses. Dun and Bradstreet helps reduce credit risks and finds new customer. It was to implement salesforce to improve its Sales and marketing process.

● Coordinate with Salesforce developers, clients and the business team to administer the platform,

establish the workflows, approvals, escalations and email configurations.

●Implemented web based case management automation – Web to Case (on Case Object) to track and solve customer’s issues.

●Worked closely with sales team and business analysts to perform detailed analysis of business and technicals requirements and to design the solution by customizing various standard objects of

●Performed the role of Support Engineer for the internal users and helped them in getting used to the Application, generated reports and saved them for further access to the users.

Tetra Soft, Hyderabad, India 02/13 - 01/14

Role: Java Developer

Description: Tetrasoft Inc. is one of the leading IT consulting and Software services company. We are headquartered in the picturesque city of St. Louis, Missouri, which is home to the 'Gateway to the West Arch' depicting the USA's westward expansion from this city.

●Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.

●Involved in designing the system based on UML concepts which include data flow diagrams, class diagrams, sequence diagrams, state diagrams using Rational Rose Enterprise Edition.

●Designed and developed web pages using JSP, HTML and used JavaScript for client-side validation.

●Involved in design and development of the application in n-tier fashion based on MVC architecture standards and utilized Struts framework.

Education & Certifications

Bachelors in Electronics and communication.

Masters in Electrical Engineering

Salesforce Certification

Salesforce Certified Administrator.

Salesforce Certified Platform Developer 1.

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