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Customer Service Management

Chandler, Arizona, United States
June 13, 2018

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*** *. **** ****

Chandler, AZ 85226



Accomplished inventory management professional with expertise in customer service, training, staff scheduling and logistics. Background includes strong procurement, lean management and process redesign skills. Currently seeking opportunities in Purchasing/InventoryManagement.


Trader Joes, Arlington Heights, IL and Mesa, AZ

Crew July 2015-Present

Ensure a clean and attractive display of merchandise by checking codes, rotating products, and removing outdated products

Answer department telephone calls rapidly and with outstanding phone manners

Notify management of team member theft, visitor shoplifting and other illegal activities

Assist customers through the payments procedure by ringing and bagging their purchases

AON Hewitt, Lincolnshire, IL

Advanced Inventory Processor July 1999-September 2005; July 2008-June 2015

Served as direct back-up for Inventory Supervisor

Created weekly work schedule and Standard Operating Procedures for all Inventory Processors

Administered the metrics process used to analyze and measure daily work activity to identify trends and measure productivity

Performed quarterly physical inventories, daily cycle counts, and daily reconciliations

Identified obsolete inventory, communicate with managing consultants, and coordinated the destruction or return of inventory to clients

Provided hands-on training and serve as classroom trainer for all powered industrial trucks

Reviewed incoming orders to ensure the customer requested delivery dates will be met with scheduled production

Analyzed current stock levels to identify potential shortages

Managed inventory shortages and ensured that each of the details in a customer order is addressed

Reviewed and resolved rejected or undeliverable material

Identified and communicated potential material sourcing problems

Communicated special requirements and expectations to both customers and vendors

ABLE Inc., Chandler, AZ

Warehouse Coordinator July 2006 - July 2008

Procured critical materials related to telecom management

Supervised the staging and organization of products in the warehouse

Coordinated the logistics of the fleet of vehicles and products

Managed training programs and developed procedures for shipping and receiving personnel


Proficient in Warehouse Management System and Radio Beacon

Proficient in MS Office applications: Access, Excel, Outlook, PowerPoint, and Word

Trained in various other software program such as Lotus Notes and PeopleSoft

Forklift, Walkie-Rider, Order Picker, and Electric Pallet Jack Operation Certifications


Judson University; Elgin, Illinois June 1999

B.A., Business Management

APICS Certified in Production and Inventory Management (CPIM) coursework

Basics of Supply Chain Management August 2010

Master Planning of Resources December 2010

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