Customer Service Management
Resume:
ROBERT N. WARREN JR.
Chandler, AZ 85226
**************@*****.***
PROFESSIONAL SUMMARY
Accomplished inventory management professional with expertise in customer service, training, staff scheduling and logistics. Background includes strong procurement, lean management and process redesign skills. Currently seeking opportunities in Purchasing/InventoryManagement.
PROFESSIONAL EXPERIENCE
Trader Joes, Arlington Heights, IL and Mesa, AZ
Crew July 2015-Present
Ensure a clean and attractive display of merchandise by checking codes, rotating products, and removing outdated products
Answer department telephone calls rapidly and with outstanding phone manners
Notify management of team member theft, visitor shoplifting and other illegal activities
Assist customers through the payments procedure by ringing and bagging their purchases
AON Hewitt, Lincolnshire, IL
Advanced Inventory Processor July 1999-September 2005; July 2008-June 2015
Served as direct back-up for Inventory Supervisor
Created weekly work schedule and Standard Operating Procedures for all Inventory Processors
Administered the metrics process used to analyze and measure daily work activity to identify trends and measure productivity
Performed quarterly physical inventories, daily cycle counts, and daily reconciliations
Identified obsolete inventory, communicate with managing consultants, and coordinated the destruction or return of inventory to clients
Provided hands-on training and serve as classroom trainer for all powered industrial trucks
Reviewed incoming orders to ensure the customer requested delivery dates will be met with scheduled production
Analyzed current stock levels to identify potential shortages
Managed inventory shortages and ensured that each of the details in a customer order is addressed
Reviewed and resolved rejected or undeliverable material
Identified and communicated potential material sourcing problems
Communicated special requirements and expectations to both customers and vendors
ABLE Inc., Chandler, AZ
Warehouse Coordinator July 2006 - July 2008
Procured critical materials related to telecom management
Supervised the staging and organization of products in the warehouse
Coordinated the logistics of the fleet of vehicles and products
Managed training programs and developed procedures for shipping and receiving personnel
TECHNICAL SKILLS
Proficient in Warehouse Management System and Radio Beacon
Proficient in MS Office applications: Access, Excel, Outlook, PowerPoint, and Word
Trained in various other software program such as Lotus Notes and PeopleSoft
Forklift, Walkie-Rider, Order Picker, and Electric Pallet Jack Operation Certifications
EDUCATION
Judson University; Elgin, Illinois June 1999
B.A., Business Management
APICS Certified in Production and Inventory Management (CPIM) coursework
Basics of Supply Chain Management August 2010
Master Planning of Resources December 2010
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