Group Leader/Senior Coordinator

Cheryl Zaklan

**** ***** ***** **. *.W. Uniontown, OH 44685 330-***-**** ******.******@*****.***

www.linkedin.com/in.cheryl-zaklan-39154611

SENIOR COORDINATOR

Order/Project Management Operational Logistics Business Development

Dedicated customer service professional with over 16 years of experience in aviation industry able to establish and maintain strong relationships with clients, key leaders, and decision makers. Knowledge of supply chain, warehousing, and transportation operations. An unwavering commitment to customer service willing to utilize my training and related experience to secure a responsible and challenging position in the capacity where I can contribute to the growth of the prospective employer and myself.

CORE COMPETENCIES

Contract Reviews

Audit Leadership

Technical Support

Quotes/Pricing

Collections

AS400/SAP/EDI

Order Entry

Microsoft Excel/Word/Outlook

WORK EXPERIENCE

Goodrich Corporation/UTC Aerospace Senior Lead Coordinator/Group Leader 2001-2017

Maintained over 150 domestic and international accounts which include OEM, distribution, spares, and military customers with over 25M in sales

Responsible for development and execution of prioritizing daily requirements based on customer need with over 1,500 customer part numbers to multiple shipping points

Maintained customer portals with purchase order acknowledgments, shipment tracking information, and status update.

Managed contract reviews to ensure terms and conditions, correct pricing, expiration of contract, and lead time compliances were adhered to

Confirmed all past due invoices are paid based on net terms or cash-in-advance processes and procedure

Directed production planning on demand changes to ensure on time delivery to customer

Provided new employee cross-training on customer accounts in addition to training employees on new policies or procedures.

Bridged gaps in communication and productivity standards by streamlining processes within customer service, production planning, and shipping utilizing ACE principles and continuous improvement Kaizen

Received stars awards for both audit recognition from Quality Management and for expediting follow through on a critical shipments as a lead coordinator for all team members

EDUCATION

Bachelors of Fine & Applied Arts ~ The University of Akron Akron, OH

Associates of Applied Business~ The University of Akron Akron, OH

2011 Wings of Excellence Award-recognized for loyalty to the customer and business for SIS-Ohio and West Virginia for Sensors and Integrated Systems

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