Project Manager Management

Marilyn Congine, PMP

**** ******** ****; West Chicago, IL 60185

Home Phone: 630-***-****

*******@***.***

SUMMARY OF QUALIFICATIONS

Experienced project manager with PMP certification and Masters Degree in Information Systems Management, having managed projects through the full SDLC life cycle.

Managed IT relationship with European and Asian Marketing website owners.

Managed implementations of self- hosted and third party hosted solutions.

Managed software development projects for customer account management, insurance, finance, e-commerce, healthcare, warehousing, and marketing areas.

Managed software development and technical application support teams.

Experienced in acquisition, merger, and interface processing.

Managed projects utilizing employee and vendor resources residing offshore and on-shore.

Experienced in managing upgrade, migration, and custom development projects.

Experienced on web, mainframe, and client/server platforms.

Proficient in SDLC, system design, release management, testing methodologies, IMS, DB2,

Access, CICS, Microsoft Project, Clarity, Changepoint, Daptiv, SQL, XML, HTML, JavaScript, COBOL, JCL, SharePoint, VISIO, Microsoft Word, Excel, Power Point, TSO, EDI, and PRONTO configuration.

ACCOMPLISHMENTS

Product Related

Partnered with vendor to implement new web product.

Delivered application response time improvements by managing performance testing and network analysis initiative.

Delivered highly visible web project, implementing newly designed North American intranet that raised customer satisfaction by 20%.

Delivered network improvement project to facilitate ETF data transfer between European and Hong Kong divisions, developing special caching functionality with the technical team to improve response time.

Implemented intranet credit monitoring product that interfaced with external vendor, enabling HSBC to compete in this market.

Managed TM1 Capital Expenditure Project to enhance Financial Planning Team’s forecasting and budgeting capabilities.

Managed cross-functional team to offer Life, Disability, and Unemployment Insurance products on real estate loans, increasing loan profitability.

Implemented Changepoint Software to improve Portfolio Management, Project Management, and SDLC processes.

Managed Customer Unique Team which developed customized item and billing solutions for large multi-million dollar customers.

Managed implementation of enterprise wide package solution for start-up of Boise’s Mexican location.

Process Related

Partnered with business to establish disaster recovery classification and options.

Managed multiple warehouse relocation projects, supporting inventory tracking and technology transfer needs.

Managed Acquisition Team, integrating customer, item, inventory, and AR data into Boise Cascade systems for 12 acquired companies.

Managed disaster recovery drills for team applications.

Managed IT Financial Team that supported billing, AR, AP, EDI invoicing, credit, JD Edwards fixed assets, and Boise’s Tier One Tax Credit solution. Streamlined support processes and reduced costs by 8%.

Served as Relationship Manager for Emerging Market Division, improving service levels and increasing business satisfaction with Technology Division.

Scheduled and managed intranet software releases.

Implemented methodology improvements and championed best practices in PMO.

PROFESSIONAL SUMMARY

6/2016 – 5/2018 Hi-Tech Solutions Sr. Project Manager

Implemented Internal Audit software upgrade projects for Exelon using Waterfall SDLC methodology. Managed enhancement requests for applications in Exelon’s Enterprise Wide Corporate Portfolio. Managed interface file update initiatives for Real Estate, Audit, and Mobile applications from inception to software implementation, monitoring budget, schedule, risk, and issues. Presented projects to Security Review Committee and worked with business stakeholders to define data security and recovery classification. Worked with Architecture and Security Teams to evaluate technical requirements associated with business project requests. Worked with stakeholders to prioritize enhancements to Management Model application, the application that maintained documents and procedures to ensure security, safety, and compliance within Exelon. Oversaw operating system upgrade for portfolio applications. Managed portfolio applications testing for server upgrade and server farm move projects.

2/2016 – 6/2016 Brooksource Consulting Project Manager

Managed 1400 store merchandising layout design project for Walgreen’s Beauty Program. Provided estimates, developed and monitored schedules, and reported status to stakeholders.

10/2015 – 1/2016 Steven James Associates Project Controller

In an Agile environment, managed multi-project budget and change control process for Univar’s Customer Engagement Technology Program. Conducted Change Control Meetings and monitored impact of change request on budget. Tracked invoices, matched those invoices to work performed, and reported issues.

1/2014 – 10/2015 Hi-Tech Solutions Sr. Project Manager

Implemented Digital Image Upgrade and Online Banking Site Analytics projects for BMO Harris. Managed BMO Harris server upgrade project. Managed Occupational Health Management software upgrade for our Exelon client, from project funding request through implementation. Managed software upgrade for Exelon’s Real Estate Department.

3/2013 – 12/2013 SunCoke Energy Technical Project Manager

Implemented a TM1 Capital Expenditure Project to provide automated forecast and budgeting analysis, and to improve executive reporting capabilities on capital projects. Introduced new Help Desk process to improve TM1 support. Worked with Infrastructure Team to provide TM1 power users with virtual desktops at our data center to improve response time. Managed Changepoint implementation to provide SDLC governance and portfolio visibility. The project enhanced visibility into scheduling, cost, and resource allocation issues. Managed an upgrade to Primavera P6 to provide centralized web access to large capital expenditure project schedules and dashboards.

8/2011 – 2/2013 McDonalds Corporation IT Project Manager

Managed projects to implement new markets on McDonalds externally facing marketing websites. Managed enhancements to sites, supported budgets, and managed relationship with European, Canadian, Corporate, and Asian market sites. Worked closely with technical developers to upgrade infrastructure as we switched service providers. Developed store location application working with both Bing and Google Maps.

2004 – 2011 HSBC Sr. Technical Project Manager / eBusiness Project Manager

Managed cross-functional initiative to transmit EFT data between international divisions utilizing resources from multiple offshore locations. Implemented specialized caching to improve response time as part of this project. Served as Relationship Manager to Emerging Markets Division. Managed Emerging Markets Division projects, including the installation of money transfer machines in Emerging Market Offices and combining the Emerging Market Call Center with the Corporate Call Center. Managed corporate intranet projects that improved readability, increased customer satisfaction, and provided metrics on internal communication sites. Managed cross-functional, multi-location project team to provide loan insurance products on new servicing platform. Worked with stakeholders to clarify requirements. Built project plans and tracked project budgets, issues, and risks. Coordinated the work of multiple development teams, working on a variety of technical platforms in several locations, to meet project goals. Managed project to bring end user computing processes into compliance with corporate standards. Managed projects that developed new credit and loan products, helping to increase division profitability. Introduced new credit product to outbound Call Center. Led project to improve accuracy of insurance sales reporting. Managed loan restructuring compliance project. Developed project estimation standards, and championed implementation of Clarity for CML Division to improve SDLC process.

1996 – 2004 Boise Cascade Office Products/Office Max Application Development Manager /

Project Manager

Directed technical development teams for the Mexico Startup Project, the Reliable Integration Project, the Pricing Enhancement Project, and the Web Online Print Project. Organized the work of various development teams and vendors, serving as single point of contact for business sponsors with technical areas. Managed team that implemented Pronto ERP software, team that converted and merged data from acquired companies, team that implemented new web offering, and teams that supported existing processes. Experienced in developing budgets, identifying business requirements, developing project plans, and managing stakeholder expectations. As a member of the PMO Team, helped to implement the SDLC process.

Managed IT Acquisition Team, Customer Unique Team, EDI Team, and IT Financial Team, supervising the work of fifteen program developers and three consultants. Monitored Help Desk tickets for team and assigned to appropriate developer. Responsible for developing associates, prioritizing assignments, setting team goals, setting schedules, and developing and monitoring strategies. Improved system processes and reduced support costs.

EDUCATION

Currently pursuing certificate in Advanced Project Management at University of Chicago.

Received Masters of Information Systems Management with distinction from Keller Graduate School.

Received B.A. in Education with high honors from Northeastern Illinois University.

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