Customer Service Microsoft Office

April Beckham

**** ***** ***** ****, *******, Texas 77047

*********@*****.***

Tel: 281-***-****

Objective:

To obtain a position in a goal oriented environment, where my dedication and diligence toward personal goals and career related objectives will allow success. I have extensive experience in customer service, and I am intent on learning and growing, whilst offering a positive attitude and determination for success. My ability to work well with a team, and efficiently complete tasks independently will contribute to proficient completion of assigned tasks and contribute to a pleasant environment.

Work Experience

Chase\JP Morgan Houston, Tx (September 2013 - Current)

Inbound Calls

Customer inquiries

Account interpretation

Online troubleshooting

Claim handling

Account maintenance

Payment assistance

PFS (Patient Financial services) Houston, TX (March 2013 – September 2013)

Outbound Customer Service

Data Entry/Posting

Assist patients and their insurance carriers to resolve open account balances.

Assess each account and take the appropriate actions necessary to obtain complete adjudication of the patients claim.

Review an average of 70+claims per day

Senior Customer Service Rep (May-2007 - Aug-2012)

Verizonwireless, Houston, Texas

Taking incoming calls to assist customers with general questions and or

Billing issues

Activating and troubleshooting equipment

Feature and price plan changes

Customer Service Rep (Dec-2002 - Dec-2006)

American Capitol Life Insurance, Houston, Texas

Handling incoming calls, from policy holders, concerning policy status.

Sending out loan and payment histories

Sending out and processing forms for beneficiary changes and reinstatement forms.

Sending out general policy correspondence

Support Staff (May-1998 - Jun-2002)

American General/AIG, Houston, Texas

Support staff for the annuities department,duties varied.

Processing check request

Sending out forms for withdrawals

Scanning forms into system to be processed

General correspondence

Expertise

Microsoft Outlook

knowledge of HMOs, PPO

Processing insurance claims

Windows 98-8

Microsoft Office Suite

fax and copier

Achievements

A senior customer service rep, meeting all of the performances requirements and

ending the last three years with leading results.

References Available on Request

Contact this candidate