**** ***** ***** ****, *******, Texas 77047
To obtain a position in a goal oriented environment, where my dedication and diligence toward personal goals and career related objectives will allow success. I have extensive experience in customer service, and I am intent on learning and growing, whilst offering a positive attitude and determination for success. My ability to work well with a team, and efficiently complete tasks independently will contribute to proficient completion of assigned tasks and contribute to a pleasant environment.
Chase\JP Morgan Houston, Tx (September 2013 - Current)
PFS (Patient Financial services) Houston, TX (March 2013 – September 2013)
Outbound Customer Service
Assist patients and their insurance carriers to resolve open account balances.
Assess each account and take the appropriate actions necessary to obtain complete adjudication of the patients claim.
Review an average of 70+claims per day
Senior Customer Service Rep (May-2007 - Aug-2012)
Verizonwireless, Houston, Texas
Taking incoming calls to assist customers with general questions and or
Activating and troubleshooting equipment
Feature and price plan changes
Customer Service Rep (Dec-2002 - Dec-2006)
American Capitol Life Insurance, Houston, Texas
Handling incoming calls, from policy holders, concerning policy status.
Sending out loan and payment histories
Sending out and processing forms for beneficiary changes and reinstatement forms.
Sending out general policy correspondence
Support Staff (May-1998 - Jun-2002)
American General/AIG, Houston, Texas
Support staff for the annuities department,duties varied.
Processing check request
Sending out forms for withdrawals
Scanning forms into system to be processed
knowledge of HMOs, PPO
Processing insurance claims
Microsoft Office Suite
fax and copier
A senior customer service rep, meeting all of the performances requirements and
ending the last three years with leading results.
References Available on Request