LOLITA BLAKELY

**** *** *** *** **** Lithia Springs, GA 615-***-****

ac5v66@r.postjobfree.com www.linkedin.com/in/lolita-blakely

SUMMARY

An adaptable and results-driven retail professional with strong background in department, performance, inventory, and project management, as well as merchandising, scheduling, store planning/setup, policy implementation/compliance, customer service, and retail sales. Utilizes excellent communication and leadership skills to mentor/motivate teams, build customer rapport, and provide quality customer service. Proven aptitude for implementing effective strategies to promote growth, improve efficiency, maximize customer satisfaction, and consistently achieve department/company objectives.

EXPERIENCE

WAL-MART STORES, INC./SAM’S WEST, INC., Marietta, Georgia

Field Project Supervisor, Walmart, 2016-2017

Led and directed associates/managers on processes/procedures for facility setups/projects, including reviewing new modular plans, planning merchandising placements based on modular requirements, and advising on assigning additional staff to ensure achievement of company/facility goals.

Responsible for driving sales.

Ensured associates performed timely, accurate, and safe merchandising setups on racks, displays, features, side counters, and action alleys.

Ensured compliance with company/legal policies, procedures, and regulations for assigned areas.

Modeled compliance with company policies/procedures and supported company mission, values, and standards of ethics/integrity.

Modeled, enforced, and provided direction/guidance to associates on proper customer service, approaches, and techniques to meet customer needs, resolving complaints/issues within company guidelines/standards.

Provided support on implementation of business solutions.

Supervised and developed assignment opportunities for associates.

Team Leader, Center Section and Hardlines, Sam’s Club, Franklin, Tennessee, 2015-2016

Managed hardlines, directed sales associates, and drove sales performance. Led and coached team while securing in-stocks and ensuring proper zoning and merchandise displays.

Modeled and drove proactive customer service.

Maintained clean and neat store interiors.

Held team members accountable for working collaboratively and adhering to scheduled shifts.

Ensured maximum work center efficiency by scheduling/delegating responsibilities to team members.

Provided support in meeting needs of Sam’s Club members.

Assisted members at checkout as needed.

Department Manager, Departments 3, 19, 44, and 67, Walmart, Murfreesboro, Tennessee, 2014-2015

Supervised and contributed to store planning/setups in Mississippi and Tennessee.

Created and outlined drafts/plans for worked and unworked stock.

Merchandised departments based on layouts.

Managed inventory and alerted personnel on low-stock areas to ensure reorders.

Assisted cashiers in checkout area to maintain customer flow.

Trained staff and associates on departmental duties.

Mentored new hires to ensure compliance with store policies.

Set up merchandise displays.

Featured specific merchandise to draw the attention of members, focusing on driving sales.

Department Manager and Scheduler, Walmart, Waynesboro, Mississippi, 1995-2014

Collaborated with store planning groups for multiple stores in each region of Mississippi.

Supervised openings of store departments and led associates to quality customer service.

Maintained inventory of department stock and organized merchandise to drive sales.

Scheduled employees to ensure consistent coverage for all areas.

Filled in as sales associate/cashier to maintain customer satisfaction.

Provided and accomplished customer satisfaction.

Engaged in ensuring safety within facility for customers and associates.

EDUCATION

JONES COUNTY JUNIOR COLLEGE, Ellisville, Mississippi, Degree in Child Care, 1986

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