Office Customer Service

Ernest S. Kearney

646-***-**** *************@*****.***

www.linkedin.com/in/ernest-kearney

SUMMARY

Performance driven and results-oriented individual. Reliable and dependable professional with over 12 years of experience in organizational support, personnel supervision and office management. Ability to apply innate interpersonal skills to establish and maintain positive relationships. Calm and productive under extreme stress. Expert in managing budgets, managing staff and ensuring technology meets the needs of dynamic & challenging office environments. Team-oriented professional seeking opportunity which leverages my prior expertise and management skills.

CORE COMPETENCIES

Customer Service Client Relations Relationship Development Process Improvement Billing Problem Resolution Sales Improvement Staff Supervision Social Media Team Building and Collaboration Multi-tasking

TECHNICAL COMPETENCIES

Microsoft Excel Microsoft Word Adobe Quicken Eclipse Practice Fusion

PROFESSIONAL EXPERIENCE

Klein Chiropractic Associates, New York, NY July 2006 to May 2018

Office Manager

Managed daily office activities, including scheduling, financial tracking & reporting and communication of office policy and protocol

Managed staff of 3 office administrators and schedule for 2 chiropractors

Managed financial activities including payroll, medical billing and insurance verification

Maintained a computerized customer and prospect database.

Executed typical chiropractic office functions including preparation of exam rooms, entering patient information into patient database (Eclipse) and maintaining records on patient visits, procedure codes and payments

Established emailing and texting system for patient confirmations of appointments, resulting in growth of the practice and revenue

Handling customer complaints and inquiries.

Resolving any interdepartmental and personal disputes in the office.

Managed inventory and needed office supplies

Proficient with Microsoft applications including Word, Outlook and Excel

Provided technical support for various technologies required or efficient operations of the office

RCS Experience, New York, NY November 2004 to July 2006

Sales Associate

Consistently generated approximately $30K in sales per week

Solely accountable for 40% of regular sales in specialized department

Consistently generated high-volume of repeat business

Assisted customers in resolution of complex problems ensuring ongoing satisfaction with RCS

Developed floor presentations, advertised items, accuracy of pricing, and merchandise positioning

Maintained latest knowledge of mp3 devices and other portable media players as well as software programs and installations

Responsible for quality assurance of products which helped ensure high levels of customer satisfaction

Inventory control

Responsible for both initial training and ongoing mentoring of new sales associates

EDUCATION

Suffolk County Community College, Brentwood, NY, May 2000

Associates in Liberal Arts Program-Social Science Emphasis

REFERENCES

Available Upon Request

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