SKILLS

WORK HISTORY

FLORENCE M. GARCIA

HAYWARD, CA 94544

H: 510-***-**** ac5v4z@r.postjobfree.com

Qualified Customer Service Representative with 15 years in fast-paced customer service and call center environments. Personable and professional under pressure, data entry, 16 years of experience, Filing Clerk 6 years of experience.

Windows XP MS Office Suite Data Entry/

Customer Service

alpha

copy documents

customer support

documentation

Spanish

mail

switchboard

Document scanning

Organizational skills

Filing

Mailing

Live person- Online Customer Chat Banter-

Email Application

Data entry

billing system

Customer Service

database

Email

fax

office

Phones

Filing and data archiving

35 WPM

Copying

22nd Century Technologies, Inc. / American Water

Bilingual Customer Service Rep // East Palo Alto, Ca // April 2018 to June 2018 Provided customer support over the phone and at the cash window, collects cash, provides receipts.

Records data in the utility billing system.

Created Service Orders for Turn offs, Ons, account set up, investigations, billing inquiries. Down load and process reports.

Records all customer account related transactions in Utility software in accordance with Company policy and procedures.

Any other assigned duty in the office or field related to the O& M project. Performs regular office duties, simple to medium complexity. Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Examined, categorized and sorted incoming documents. Employnet Agency / JunoPacific, Inc

Assembler / Packaging // Redwood City, Ca // August 2017 to April 2018 Inspect, trim, clean, and package products to customer specifications. Follow work instructions and procedures to ensure the products are being produced meet quality requirements.

Document part counts, including rejected parts.

LANGUAGES

EDUCATION

ADDITIONAL INFORMATION

Maintain the daily production rate.

Perform in multiple assembly areas and at times in secondary operations. Maintain safe and clean work environment by complying with procedures, rules, and regulations.

Notifying the area lead regarding product or equipment concerns. Ultimate Staffing Services / Natus Medical Inc

San Carlos, Ca // November 2012 to November 2013

Responsible for entering orders received via fax and email into database. Contact customers for pricing and product issues.

Symantec Corp

Customer Support / Authentication Specialist II // Mountain View, Ca // August 2010 to May 2011 Answered phone calls from customer inquiring about the status of their requests. Answered customer inquiring via chat and email.

Take payment information from customer, such as credit card information. Authenticated the legitimacy of Organizations using Government database. Documented all information received from customer into the system. Proactively contact customer to manage issues on their request Responsible for the training new hires.

VeriSign Inc

Customer Support / Authentication Specialist II // Mountain View, Ca // February 1998 to August 2010

Answered phone calls from customer inquiring about the status of their requests. Answered customer inquiring via chat and email.

Take payment information from customer, such as credit card information. Authenticated the legitimacy of Organizations using Government database. Proactively contact customer to manage issues on their request. Responsible for all Latin America Customers as well as Brazil. Responsible for the training new hires.

Archived all documentation received from customer by alpha and numeric order. Administration Department

Receptionist / Personnel Assistant // Mountain View, Ca // January 1996 to January 1997 Answered Phones.

Greeted Customers.

Archived documents sorted and distributed mail to different departments. Performed miscellaneous duties as assigned, such as fax and copy documents. Answered a 10 lines switchboard.

Bilingual (Spanish-English)

Sawyer College of Business // Santa Clara, Ca

Awards & Honors Achieved multiple Thrive Awards

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