Customer Service Data Entry
Resume:
SKILLS
WORK HISTORY
FLORENCE M. GARCIA
HAYWARD, CA 94544
H: 510-***-**** *********@*****.***
Qualified Customer Service Representative with 15 years in fast-paced customer service and call center environments. Personable and professional under pressure, data entry, 16 years of experience, Filing Clerk 6 years of experience.
Windows XP MS Office Suite Data Entry/
Customer Service
alpha
copy documents
customer support
documentation
Spanish
switchboard
Document scanning
Organizational skills
Filing
Mailing
Live person- Online Customer Chat Banter-
Email Application
Data entry
billing system
Customer Service
database
fax
office
Phones
Filing and data archiving
35 WPM
Copying
22nd Century Technologies, Inc. / American Water
Bilingual Customer Service Rep // East Palo Alto, Ca // April 2018 to June 2018 Provided customer support over the phone and at the cash window, collects cash, provides receipts.
Records data in the utility billing system.
Created Service Orders for Turn offs, Ons, account set up, investigations, billing inquiries. Down load and process reports.
Records all customer account related transactions in Utility software in accordance with Company policy and procedures.
Any other assigned duty in the office or field related to the O& M project. Performs regular office duties, simple to medium complexity. Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Examined, categorized and sorted incoming documents. Employnet Agency / JunoPacific, Inc
Assembler / Packaging // Redwood City, Ca // August 2017 to April 2018 Inspect, trim, clean, and package products to customer specifications. Follow work instructions and procedures to ensure the products are being produced meet quality requirements.
Document part counts, including rejected parts.
LANGUAGES
EDUCATION
ADDITIONAL INFORMATION
Maintain the daily production rate.
Perform in multiple assembly areas and at times in secondary operations. Maintain safe and clean work environment by complying with procedures, rules, and regulations.
Notifying the area lead regarding product or equipment concerns. Ultimate Staffing Services / Natus Medical Inc
San Carlos, Ca // November 2012 to November 2013
Responsible for entering orders received via fax and email into database. Contact customers for pricing and product issues.
Symantec Corp
Customer Support / Authentication Specialist II // Mountain View, Ca // August 2010 to May 2011 Answered phone calls from customer inquiring about the status of their requests. Answered customer inquiring via chat and email.
Take payment information from customer, such as credit card information. Authenticated the legitimacy of Organizations using Government database. Documented all information received from customer into the system. Proactively contact customer to manage issues on their request Responsible for the training new hires.
VeriSign Inc
Customer Support / Authentication Specialist II // Mountain View, Ca // February 1998 to August 2010
Answered phone calls from customer inquiring about the status of their requests. Answered customer inquiring via chat and email.
Take payment information from customer, such as credit card information. Authenticated the legitimacy of Organizations using Government database. Proactively contact customer to manage issues on their request. Responsible for all Latin America Customers as well as Brazil. Responsible for the training new hires.
Archived all documentation received from customer by alpha and numeric order. Administration Department
Receptionist / Personnel Assistant // Mountain View, Ca // January 1996 to January 1997 Answered Phones.
Greeted Customers.
Archived documents sorted and distributed mail to different departments. Performed miscellaneous duties as assigned, such as fax and copy documents. Answered a 10 lines switchboard.
Bilingual (Spanish-English)
Sawyer College of Business // Santa Clara, Ca
Awards & Honors Achieved multiple Thrive Awards
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