Credit and Collections

SKILLS:

MS Word & Excel

AS***, SAP, JD Edwards, & Get Paid

Dunn & Bradstreet, Experian, Cortera, Hoovers,

Great Plains, Quick books

Epicor

Smart Client, Service Manager

Oracle- People Soft 360

Ariba

Sales Force

Hoovers

PROFESSIONAL EXPERIENCE :

Builders First Source – September 2015 – current --San Antonio Tx.

Credit / Collections Specialist

B2B – Collection calls maintain a portfolio of customer accounts & manage delinquent customer receivables, negotiate special customer payment plans - San Antonio/Austin area

Coordinate in the area of collection decisions with management teams and sales departments.

Customer account reconciliations

Run customer credit card payments

RPAP – applying cash

Participates in special projects as deemed necessary by management.

Setting up new customer accounts,

D&B reports, Cortera, Financials, Hoovers, - new customers

Customer analysis reports on existing customers- credit reviews

Release orders on hold, grant temporary extensions of credit or placing customer’s on credit hold

Handle any customer queries, problem resolution on customer accounts such pricing, double invoicing issues, tax issues, product returns, products not received

Manage delinquent customer receivables, negotiate special customer payment arrangements

Small balance write offs, bad debt write offs

Assist on pre-liens and lien waiver releases

Qualawash –– Feb 2014- June- 2015 Tampa, Fl.

Senior Credit & Collections Specialist

B2B – collections owned and maintained a portfolio of customer accounts 1 million + called customers on a daily basis monitored customer’s credit limits,

Under writer - Ran D&B reports, Cortera, Financials - new and existing customers for credit worthiness s

Handle any customer queries, problem resolution on customer accounts such pricing, double invoicing issues

Audited invoices and matching backup

Cash apps- ran checks through scanner machine, applied monies to open invoices per remit, small balance write off

Worked close with the sales reps

Collect monthly rents

Maintained customer account information

Ran checks through scanner check machine and scanned checks to the bank to make a deposit

Lynda’s Pantry, Pearland, TX 11/08 – 09/2013

Owner

Managed, owned and operated a deli shop, delivery and catering service

Managed accounting, purchasing, payroll, taxes, sales, permits, maintenance, website and all aspects of operating the business

Catering clients included The Mayor’s Office, various City of Pearland offices, Brazoria County offices, Pearland High School, Schlumberger, Equisales and others

Positioned the business for sale and closed in September 2013

Stewart & Stevenson Services, Houston, TX 10/2001 – 10/2008

Area Credit & Collections Manager

Increased cash flow collections and reduced the DSO down from 55 to 37 days

Created aging report spreadsheets on a weekly basis for the branch managers for multiple locations that I managed

Direct and supervise Commercial Collectors- delegate workload, review processes, address issues with collectors. training and handled employee reviews

Managed a group of 8 team members

Customer analysis reports on existing customers – company risk

Opened customer accounts and set credit limits

Handled bad debt reserves with the branch controller

Organized bi-weekly collector and department manager problem resolution meetings

Managed problem accounts

Monitored customer accounts and credit limits, handled customer queries.

Handled mechanic liens notices, track, -sent out lien intent notices, handled lien waiver releases

Released or held orders from customers as appropriate

Helped train employees on Scanner check machine and scanned checks to the bank to make a deposit

Evaluated credit applications with the use of Dunn & Bradstreet and customers’ financials, credit reference checks with sending references on prospective customers and determine the customer creditworthiness

Interaction with the collection agencies – Greenberg, Grant & Richards

Participated in National Association of Credit Management (NACM) meetings

Responsible for troubleshooting and problem resolution in credit and collections area

Traveled within the region as necessary to oversee branch AR activities and resolve any issues

Attended Letter of Credit seminars

Responsible for setting up and maintaining accounts and credit limits in AS400

OTHER EXPERIENCE:

Clark Refining & Marketing, St Louis, MO

Senior Credit Analyst (Temporary assignment the company was downsizing)

Handled a portfolio of accounts on a daily credit basis by calling and emailing the customer. Handled accounts up to 500K and handled any issues the customer had such as, tax, pricing, proof of deliveries, and overages on fuel.

Monitoring customer account activity and financial performance to safeguard and optimize company cash flow

Project – collecting on past due dock time from ship yards- invoices were 3 years old. Located old and out dated paperwork and some customers were no longer at the sites. I managed to collect $980K.

Project - Worked in A/P matching purchase orders with the invoices

Project - to reduce risk on potential customers – collect financials and enter the information into a special risk management program and it evaluated the customers risk

Bank deposits, applied cash to customer accounts, account reconciliation, handled any issues –short pays, wrong invoice # on remittances

Sent out tax forms to customers to get their tax id numbers and enter the information into the customer’s account

Shell Oil Company of Australia, Melbourne, Australia

Senior Credit Officer

Maintained a portfolio of Shell card accounts $200K calling and emailing and ensured action was taken and documented to maintain accounts were within terms/limits.

Worked close with sales reps

Downstream finance – South Australian/Western Australia mining accounts

NACM credit meetings

Applied cash received on open item accounts.

Provided field support on credit related issues, including account query resolution directly with customers. Worked closely with the sales reps

Reviewed and monitored daily accounts

Debited the customer bank accounts monthly

Handled fleet system accounts $ 1million + and maintain monthly fuel rebates

Evaluated credit applications with the use of Dunn & Bradstreet & Financials as well as sending references on prospective customers and determined customer creditworthiness

Opened accounts and set credit limits

EDUCATION:

Mater Dei College - - Business Management/Accounting Program (Associates) - Ogdensburg, New York

JDE and Get Paid courses – Houston, TX

Letter of credit training course – Houston, TX

Employee Management course – Houston, TX

Mind Stretch course -Houston TX

Profit Management course – Dallas, TX

MYOB Computerized Bookkeeping Course

Coastline Community College - Costa Mesa, California

Business Management Course

NEC Information Systems, Inc. - Anaheim, California

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