Management Loss Prevention
Resume:
Raymond F. Flemming ************@*****.*** 682-***-****
Raymond F. Flemming
Salisbury, MD 21804
682-***-**** ************@*****.***
SUMMARY
Extremely dedicated and detail-oriented professional with an extensive record of improving operations in the trucking industry to achieve unprecedented cost-efficiency utilizing proven expertise. Decisive, people-oriented leader with the demonstrated ability to transform failing, non-compliant operations into nationally recognized examples of safety and efficiency.
Excellent communicator and negotiator skilled at forging collaborative relationships between executive management, employees, and regulatory agencies to achieve ambitious goals.
In-depth practical knowledge of effective claim, litigation, theft litigation, and accident prevention strategies. Possesses extensive knowledge of FDA, DQSA, DSCSA, USDA, HACCP, C-TPAT, DOT, EU and OSHA regulations as well as the Carmack Amendment.
A skilled strategist who transforms complicated plans into workable solutions and benchmarks performance against key operational targets/goals.
Results-oriented, strategic sales professional with twenty plus years in the transportation industry. Extensive experience building profitable start-up divisions, the growth of business lines, deal transactions and streamlined operations.
SKILLS
Customer-Oriented Training and Development Operation Management Incident/Accident Investigation Standard Operating Procedures (SOP) Cargo Theft Prevention Pharmaceutical Transportation Contract Negotiation/Review/Drafting Cargo Loss Prevention Small Business Development Strategic Planning and Leadership Customer Satisfaction Refrigerated Transportation Business Operations Organization Revenue Goal/Growth Owner Operator Contracts Leadership/Communication Skills Change Management Lease Purchase Contracts Reports Generation and Analysis Project Management Pharmaceutical Protocols Transportation Technology Security Compliance Multi-Site Operations Performance Management Crisis Management Customer Relations File/Records Maintenance Safety Compliance Employee relations Time Sensitive Processes USDA Regulations Risk Management Team Building & Training OSHA Compliance Dispatch Systems Cargo Claims Reduction DOT Compliance P&L Management Contract Auditing FDA Regulations Thermal Mapping
Validation Process ELD Regulations Results-Oriented Problem Solving EU Regulations Decision Making
Expert Witness Self-Motivated Microsoft Office
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Raymond F. Flemming ************@*****.*** 682-***-**** PROFESSIONAL EXPERIENCE
TRANSPORTATION SPECIALTY CONSULTANT, LLC. Salisbury, MD December 2017 – Present Transportation Specialty Consultant, LLC was founded in 2017 by Raymond F. Flemming to utilize his extensive knowledge to assist the Transportation Industry. President and Founder
With the ongoing changes regarding Federal Regulations such as HACCP, ELDs, FDA, ISO, DQSA, DSCSA, USDA, DOT, and EU Raymond F. Flemming Founded Transportation Specialty Consultant in December 2017 to assist the industry with the processes and compliance of these regulations.
Transportation Specialty Consultants will also be focusing on The Drug Supply Chain Security Act (DSCSA) that goes into full implementation by 2024. Raymond F. Flemming has extensive experience in Pharmaceutical Transportation by developing a temperature mapping process utilizing 45 swinging sensors along with thermal Images of the trailer. Validation process utilizing 15 swinging sensors, Real-Time tracking technology utilizing 12 sensors while in transit. Also developed a Thermowell that will monitor product temperature while in transit. Developed Standard Operating Procedures, Installation Qualification (IQ) process, Operational Qualification (OQ) process, Performance Qualification (PQ), that has been proven and audited by the top ten Pharmaceutical Shippers. Transportation Specialty Consultants will also assist the Transportation Industry with specialized loss prevention programs, operations, quality, risk, sales management, as well as cargo theft reduction, tracking, and monitoring of shipment. All transportation technology which is exclusively powered by Carogray Technology LLC. TSC’s current customer base includes a broad spectrum of the trucking industry companies with annual gross operating revenues ranging from seven million to four billion dollars.
• Conducted analysis to address the loss of revenue due to claims which led to a 23% increase in Customers bottom line.
• Monitor multiple vehicle assets and covert tracking devices utilizing the latest tracking technology with no losses or thefts.
• Prepared departmental contracts for legal approval.
• Assisted customers by utilizing TSC’s customer contacts to move them into Pharmaceutical Transportation which increased their revenue by 32.5%.
VIPER SPECIALTY LOGISTICS, LLC. Salisbury, MD Company Closed April 2017 – December 2017 Founded in 2017 as a technology and consultative service provider with a primary goal to transport Pharmaceutical shipments. Chief Operating Officer (Consultant)
Leveraged partnerships within the technology sector, combined with my patent-pending equipment designs and recruiting highly trained independent contractors, to provide clients with the highest levels of visibility, in-transit security and overall peace of mind, while I focused on maintaining fair, reasonable, and competitive pricing practices ensuring that inclusion of VIPER in your transportation portfolio is rewarding and not “painful!”
• Executed an extensive Quality Management Program that has been meticulously designed to exceed the requirement outlined in 21 CFR.
• Developed and implemented a lease-purchase agreement along with an independent contractor agreement.
• Designed and controlled quality management to assure that delivered product integrity meets the predetermined quality requirement and does so consistently and reliably.
• Developed and implemented a full training program for staff and independent contractors to provide the highest level of transportation for our clients and exceed the requirements outlined in 21 CFR.
• Reviewed the adequacy of documents, took necessary steps to cure deficiencies and provided comments to the board of directors.
• Streamlined client service processes by developing client relationships, restructured client delivery processes and improved shared service operation controls.
• Recruited only the most highly trained and qualified independent contractors thus increasing the number of vehicles as well as revenue.
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Raymond F. Flemming ************@*****.*** 682-***-**** PAXSTAR SPECIALTY LOGISTICS, LLC Salisbury, MD Company Closed October 2015 – April 2017 Founded in 2011 to lead the cold chain transportation community by providing the highest level of real-time temperature controlled technology in North America. Vice President Safety, Security, Risk, and Operations Founded in 2011, as a technology and consultative service provider, my primary goal was to leverage my extensive knowledge of the complex healthcare supply chain and sophisticated technology, to develop valued partnerships with clients. Executed the creation of PAXSTAR’s dedicated fleet of qualified equipment and on-going development of PAXSTAR’s extensive service portfolio, I aimed to deliver seamless compliance to even the most stringent of customer and Federal requirements. Leverage of my partnerships within the technology sector, combined with my patent-pending equipment designs and exclusive database of highly trained independent contractors, to provide clients with the highest levels of visibility, in-transit security and overall peace of mind.
• Facilitated the acquisition and negotiations of the refrigerated trailers for PAXSTAR’s dedicated fleet of qualified equipment and on-going development of PAXSTAR’s extensive service portfolio that I aimed to deliver seamless compliance to even most stringent of global requirements.
• Successfully integrated several technologies that were thought to be impossible and ensured they worked seamlessly. IE: TWM systems software, Peoplenet in-cab dispatch/e-log system, and Euroscan cold chain technology.
• Developed and implemented an exclusive and patent-pending temperature mapping process by utilizing 45 swinging sensors along with thermal Images of the trailer.
• Developed and implemented an exclusive and patent-pending validation process utilizing 15 swinging sensors, Real-Time tracking technology utilizing 12 sensors while in transit and is currently the only one in the US using these standards.
• Designed and developed an exclusive and patent-pending thermowell that will monitor actual product temperature while in transit.
• Developed and implemented Standard Operating Procedures, Installation Qualification (IQ) process, Operational Qualification (OQ) process, Performance Qualification (PQ), that has been proven and audited by the top ten Pharmaceutical Shippers.
• To assist PAXSTAR’s growth with my patient-focused solutions to the global healthcare logistics market and fully capitalize on industry trends I executed a powerful Quality Management Program. Successfully, qualified employees, drivers, and trained contractors while developing new technology applications and reducing fuel consumption per mile driven
• Facilitated and negotiated all PAXSTAR’s insurance renewals including property, general liability, and cargo liability.
• Developed and implemented the independent contractor agreement.
• Managed all day to day operations prepared correspondence, route analysis, pricing analytics, and budget financial documents for analysis by the board of directors.
• Managed all technology and I.T. issues.
FLEMMING CARGO SECUREMENT, INC. (FCS) Arlington, TX Career Advancement March 2011 – February 2017 Founded in 2008 after the industry transportation leaders recommend to Raymond F. Flemming to use his extensive knowledge to assist the transportation industry. President and Chief Executive Officer
Flemming Cargo Claims Service, Inc. founded in 2008 as risk management solution for the transportation industry was placed under the Flemming Cargo Securement, Inc. umbrella along with contacts available domestically and internationally. FCS was evolved by Raymond F. Flemming to assist the transportation industry with a low-cost real-time tracking monitoring solution. Cargo theft post-recovery, asset cargo monitoring, electronic escort, points of interest notification, origin/destination notification, compliance metrics, point-to-point visibility, temperature, deviation event alerts as well as ocean port monitoring, and air freight monitoring compliance solutions.
• Facilitated and negotiated with top global tracking technology providers to test which technology would suit the expectations of the transportation industry.
• Once the FCS Team tested the tracking technology and evolved which technologies would best suit FCS’S expectations for monitoring the FCS team comprised a group of professionals and started monitoring shipments.
• Developed and implemented a far-reaching standard operating procedure (SOP) for monitoring shipments and assets that would exceed the current standard in the transportation industry. Page 4 of 7
Raymond F. Flemming ************@*****.*** 682-***-****
• FCS successfully monitored over 3,000 shipments for a broad spectrum of customers with an annual gross operating revenue ranging from seven million dollars to four billion dollars.
• FCS president working with industry leaders evolved a global pharmaceutical transportation monitoring solution with a primary goal to leverage his extensive knowledge of the complex healthcare supply chain, sophisticated technology experience, together with key clients and provider relationships for best in class collaborative value.
• Now that FCS leader successfully developed and implemented an all-inclusive standard operating procedure (SOP) for monitoring shipments, the highest level of tracking technologies, along with a vigorous pharmaceutical transportation monitoring solution FCS leader joined a startup pharmaceutical transportation company to leverage his knowledge. FLEMMING CARGO CLAIMS SERVICE, INC. (FCCS) Dallas, TX Career Advancement March 2008 – March 2012 Founded in 2008 after the industry transportation leaders recommend to Raymond F. Flemming to use his extensive knowledge to assist the transportation industry. President and Chief Executive Officer
FCCS was founded in 2008 by Raymond F. Flemming to assist the transportation industry with a complete risk management solution. As transportation companies adapt to the demands from the digital era, regulations, rising cost of compliance, greater business complexity, business strategy, insurance cost, legal solutions, crisis management, cargo thefts, security, operations management, sales management, and IT risks, FCCS’s leader brought his extensive record of improving risks for some of the largest publicly held and non- publicly held transportation companies to assist the transportation industry.
• Developed and implemented 24/7 carrier crisis line, load refusal investigation, mitigation of refusal, 3rd party inspections of cargo, assistance on disposition, processing of salvage cargo, interim storage of cargo, 3rd party lab testing of cargo, accident, inspections of cargo, paperless investigation for customers.
• Executed a powerful cargo claims solution by developing and implementing a completed standard operating procedure (SOP) for customers that exceed title 49 code of Federal Regulations along with a complete understanding of the Carmack Amendment.
• Streamlined customers policies by designing and executing an encircling loss prevention policy, C-TPAT policies, HACCP policies, DOT safety policies, cargo theft security policies, and associated training policies.
• Provided customers with rate confirmation analysis, shipper contract analysis, vendor contract analysis, independent contractor contract analysis, tariff analysis, accident litigation analysis, cargo claim litigation analysis, and employee contract analysis.
• Successfully developed a cargo theft solution by implementing a blast fax to over 125,000 law enforcements, taxi cab services, bus stations, truck stops, warehouses, and towing companies once a customer had a cargo theft. FCCS had a 72% recovery rate on stolen loads as long as FCCS was notified within 24 hours of the theft.
• FCS leader works with the U.S. District’s Attorney’s offices as a consultant and professional witness for cargo theft. FFE TRANSPORTATION SERVICES, INC. Dallas, TX Career Advancement February 1999 – November 2007 FFE Transportation Services, Inc. is the primary operation subsidiary of Frozen Food Express Services, Inc. Texas-based over-the-road transport company founded in 1946 Director of Cargo Loss Prevention
Joined the largest publicly held temperature-controlled truckload and less than truckload carrier nationwide to establish an entire OS&D, cargo claims, and security loss prevention department with procedures for the proper handling of customer cargo and claims. Oversee OS&D at 16 terminals nationwide. Constantly address driver and customer reports and questions involving over, short & damaged (OS&D) loads, cargo thefts, returns, temperature issues, high-value load security, dedicated services, healthcare shipments and other concerns. Accountable for proper claim handling and litigation for a fleet of more than 3,300 temperature-controlled and dry van trailers. Successfully set up the FAST Program (Free and Secure Trade).
• Eliminated theft losses exceeding $750,000 per year, successfully achieved zero losses from 2001 to 2007 due to creation and deployment of a unique theft program that places $25,000 reward posters in the hands of the FBI, police, bus companies, taxis and many other points of contact within 30 minutes of a trailer or truck theft.
• Developed and implemented a cargo loss prevention department centralized at the Corporate Headquarters, significantly reducing expenses by creating efficiencies and reducing the number of employees in the field. Page 5 of 7
Raymond F. Flemming ************@*****.*** 682-***-****
• Achieved a 67% reduction in cargo claims, litigation and self-insurance costs during my tenure through the implementation of tracking software systems.
• After implementing the loss prevention department FFE’s Claim Ratio was below the national average to $0.003, which translates into a reduction in shareholders’ cost per share from $0.05 to $0.01.
• After achieving these results Raymond F. Flemming was awarded by the American Trucking Association the first Claims and Loss Prevention Professional of the year 2001, 2002 Excellence in Claims and Loss Prevention, 2004 Excellence in Claims and Loss Prevention, 2004 Coveted Security and Loss Prevention and Appreciation Letter 2004.
• Maintained 24/7 availability to handle driver, customer, safety, operation, sales, and security issues via cell phone contact, responded to as many as 200 emails per day and supervised 14 office staff.
• Attained C-TPAT (Customs-Trade Partnership Against Terrorism) High-Security designation for Department of Homeland Security that required secure standard operating procedures on all company trucks, yards, warehouses, offices, other facilities, drivers and software and computer systems including AS 400 systems throughout North America.
• Successfully set up dedicated services for human plasma by writing proper SOP procedures, driver, management training, trailer validations, maintenance procedures, customer services, audit controls and was successfully granted a two-year unconditional EU certification.
AMERITRUCK DISTRIBUTION CORPORATION Fort Worth, TX Company Closed July 1998 – February 1999 AmeriTruck Distribution Corporation was the largest truckload temperature-controlled carrier. Corporate Director of Safety, Risk Management, and Operations Recruited and brought on to oversee DOT safety, vehicle accidents, cargo losses, litigations, all insurance cost, operations, vehicle cost, temperature-controlled trailer cost, risk mitigation strategies, and claims for AmeriTruck Distribution with 5,000 trucks and 5,800 trailers. Managed 45 nationwide terminals and held authority over 5,800 drivers. Managed three Safety Departments handling DOT, accident, OSHA, litigation, risk management and insurance records.
• Achieved a 32% decrease in litigation cases, vehicle accidents, cargo claims, and workers compensation by implementing safety, accident, DOT safety, workplace, policies that reward drivers for complying with DOT Regulations.
• Facilitated a 26% reduction in insurance costs by negotiating rates and demonstrating improvement in DOT rating to insurers.
• Ensured compliance by establishing new policies and procedures and training personnel in all aspects of DOT, safety, OSHA, FDA, USDA and HACCP standards as well as security, cargo claims, and safety.
• Minimized claims by streamlining communication between upper management, attorneys, agents, personnel, claimants, and customers.
SYSCO FOOD SERVICES Cincinnati, OH Career Advancement January 1998 – July 1998 Sysco is the global leader in selling, marketing and distributing food and non-food products to restaurants, healthcare, and educational facilities. Transportation Supervisor
Selected by the largest food distributor nationwide to dispatch and monitor approximately 180 drivers, assess and optimize routing and define new safety procedures. Prepared documentation on DOT compliance and preferred work methods.
• Developed the SYSCO Safe Program, a comprehensive training program designed to lower employee accidents, improve DOT compliance and enhance warehouse procedures.
• Enabled management to track DOT compliance and manage preferred work methods by creating new software programs. AMERISERVE FOOD DISTRIBUTION Cincinnati, OH Company Closed August 1986 – January 1998 AmeriServe Food Distribution, Inc. was a distributor of food and non-food products to restaurants, healthcare, and educational facilities. Promoted to Transportation Manager July 1995 – January 1998 Continued forward progression to schedule and supervise 42 to 62 drivers in the timely, accurate completion of 82 temperature- controlled truck routes per week while handling route planning, vehicle purchasing, budgeting and all other key functions within the department including DOT regulations. Hired, supervised and provided career counseling to all drivers as well as 14 helpers, one driver supervisor and RoadNet coordinator.
• Orchestrated the seamless closing of three warehouses in Ohio and Kentucky and the opening of one new facility in Cincinnati, hired all drivers and employees for the new facility, assisted designing warehouse layout and programmed all routes into the RoadNet system.
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Raymond F. Flemming ************@*****.*** 682-***-****
• Acted as the point person between transportation, sales, and customers with full accountability for coordinating work, analyzing requirements, setting priorities and implementing corrective actions.
• Performed specification and purchasing of new tractors and trailers from manufacturers such as Penske, Ryder, Great Dane, Freightliner and Cat Diesel.
• Formulated and presented route bids and other solutions to upper management to ensure implementation of efficient driver schedules and on-time customer deliveries.
Promoted to Regional Safety Manager Madison, WI December 1992 – July 1995 AmeriServe Food Distribution, Inc. purchased Alpha Distributors in 1991 which was the company I was currently at. Promoted to evaluate the needs and priorities of six different AmeriServe distribution centers regarding DOT, OSHA, litigation, insurance cost, provide leadership guidance, associate training, assistance in reducing costs, and incident reduction. Developed and delivered DOT and OSHA compliance seminars, maintained DOT/OSHA records and produced AmeriServe reports on accidents and violations. Oversaw HACCP, FDA, OSHA and USDA regulations. Assisted with insurance policy renewal and risk minimization.
• Received positive media coverage in the November 1992 issue of Refrigerated Transport for developing new safety equipment for Food Distribution Associates and temperature-controlled trailers.
• Facilitated a successful satisfactory rating from each of the two DOT audits and one OSHA audit through skillful communication and implementation of accident and safety policies.
• Achieved significant reductions in OSHA cost, vehicle accident cost, and overall warehouse cost by providing Safety training and oversight to 200 associates.
• Proactively respond to vehicle accidents and injury reports by traveling to accident sites, investigating incidents and consulting with management and attorneys regarding findings.
• Defined and implemented policies in all areas of vehicle accidents, Safety, drug-alcohol abuse, drug-alcohol testing, resulting in a dramatic reduction of the vehicle and associated injury losses.
• Streamlined communication between upper management and associates to foster a collaborative effort toward lowering workers’ compensation cost.
Promoted to Safety Supervisor Madison, WI December 1991 – December 1992 AmeriServe Food Distribution, Inc. purchased Alpha Distributors in 1991 which was the company I was currently at. Promoted to take over and turn around the companies’ safety department that was suffering from severe safety compliance issues along with a 24-hour shut-down order for the DOT by identifying root causes of major problems and instituting corrective actions.
• Developed and implemented a DOT safety policy, successfully trained and managed 65 associates on the new policies.
• Invited as the only carrier to speak at a DOT convention, explaining methods used to drive the dramatic turnaround of a company that had received a 24-hour shut-down order from the DOT just one year earlier and now has a satisfactory rating.
• Transformed a non-compliant organization into Wisconsin’s safest company in 1991 and 1992 by installing new safety procedures, training 65 associates and forging a working relationship with DOT that resulted in successful satisfactory rating through four audits.
Promoted to Night Dispatcher from Distribution Route Driver Madison, WI August 1986 – November 1991 AmeriServe Food Distribution, Inc. purchased Alpha Distributors in 1991 which was the company I was currently at. Advanced from driver position in December 1990 to direct distribution route drivers on daily and weekly schedules through verbal and written instructions. Teamed with Safety Supervisor on DOT audits and compliance. Page 7 of 7
Raymond F. Flemming ************@*****.*** 682-***-**** EDUCATION AND SPECIALIZED TRAINING
Madison Area Technical College 1992 Madison, Wisconsin Completed general studies and computer courses
Wausau Insurance Companies Education Training Center 1992 to 1993 Madison and Wausau, Wisconsin Human Factors and Engineering Completed 1993
Safety Management I Completed 1992
Safety Management II Completed 1993
North American Transportation Management Institute Certified Cargo Security Professional Completed Completed July 10, 2006 Associate Training Qualifications:
Personal protective equipment (PPE) Materials handling and storage Means of egress (emergency & fire prevention plans) Machinery and machine guarding Hazardous Materials (HM-181 & HM-126) Bloodborne pathogens General environmental controls Drug and alcohol abuse Fire Protection Air quality control
GMP essentials and training Certification Certified Cargo Security Professional PROFESSIOANL AFFILIATIONS
American Trucking Associations Safety and Loss Prevention Management Council
National Chair for the Safety & Loss Prevention Management Council 2003
National Chair and Board Member 2002
Member of Security Committee 2001 to 2007
Chairman of Claims and Loss Prevention Committee 2000 – 2002
Member of Claims and Loss Prevention Committee 2000 – 2007
TIA Member 2008 – 2012
PUBLICATIONS
Author, “In Your Own Words”, Informer, June 2001
Author, “Claims and Customer Alliance”, Informer, 2002 AWARDS
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American Trucking Associations
American Trucking Associations 2001 Claims and Loss Prevention Professional of the Year.
American Trucking Associations 2002 Excellence in Claims and Loss Prevention.
American Trucking Associations 2004 Excellence in Claims and Loss Prevention.
American Trucking Associations 2004 Coveted Security and Loss Prevention Leadership Award.
American Trucking Associations 2004 Appreciation Letter US DEPARTMENT OF TRANSPORATION ACCOMPLISHMENTS
Successfully worked with the head of Wisconsin DOT, Daniel P. Drexler, and other Motor Carriers on vehicle accident reduction initiative of the State of Wisconsin.
Chosen to speak at the DOT convention in 1995 on how working together with the DOT can help reduce the conflict between DOT and Motor Carriers.
Selected as a DOT Certified trainer for the FBI on Cargo Theft in November 2003
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