Patient Service Representative

Kristen M. Smith

Telephone: 267-***-**** Email: **********@*****.***

QUALIFICATIONS:

Substantial experience in retail sales, exemplary customer services skills, accustomed to multi-tasking and working in fast-paced environments, team-player, reliable, enthusiastic.

WORK EXPERIENCE:

Optum 360 -- Norristown, PA Sept 2017-Present

Customer Service Representative

Handling patient phone call inquiries;Researching patient accounts;Resolving patient billing issues;Adhering to revenue service quality and production standards.

Macy’s – King of Prussia, PA March 2007-Present

Sales Associate

Utilize extensive product knowledge to assist customers with merchandise selection; driving business, building client base; making sure expectations are met; consistently achieve sales quotas; operate register to process sales transactions, returns and exchanges; assist with organization and restocking of inventory; enforce store policies; handle telephone inquiries from customers and associates.

The Disney Store – King of Prussia, PA July 2006-Jan 2007

Sales Associate

Assist customers with purchases; process sales transactions; unload shipments in stockroom; ensure that floor is adequately stocked; keep merchandise neatly organized and attractively displayed; assist in maintaining a clean and orderly store appearance.

The Registrar’s Office – Millersville University Oct 2005-April 2006

Clerical Assistant

Coded, processed and prepared student transcripts for submission to requesting organizations and individuals; filed student records; recorded incoming documents on Excel spreadsheet.

Naturalizer – Lancaster, PA Aug 2005-Dec 2005

Brand Sales Representative

Greeted customers; assisted customers in footwear selection; maintained floor inventory; assisted in the maintenance of the store appearance.

The Tutoring Center – Millersville University Oct 2004-March 2005

Clerical Assistant

Reviewed tutor/student-tutee applications and entered on Excel spreadsheets; linked students with appropriate tutors; filed student records; answered telephones and responded to inquiries; posted informational fliers around campus.

EDUCATION:

Millersville University, Millersville, PA

Aug 2004-May 2006

Delaware County Community College, Media, PA

Jan 2011-2016- Associate's Degree in Business Administration

SKILLS: Microsoft Word, Excel and PowerPoint

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