Manager Customer Service

MAXINE JACKSON

**** * ****** **, *** ** Washington, DC 20019 H: 202-***-**** C: 202-***-****

**********@*****.***

OFFICE MANAGER/ TREATMENT COORDINATOR

Office Manager / Treatment Coordinator with 15 years experience in a fast-pace orthodontic and oral surgery office. Ability to lead and motivate employees to ensure organizational effectiveness and efficiency. Accustomed to handling sensitive, confidential patient/customer information.

Dependable, organized, friendly, energetic and able to multi-task, extensive administrative skills in customer service, dental terminology, dental insurance coding and patient relations. Proficient in Ortho Chart, Ortho Dent, MS Office, Open Dental, ECW Software, Eaglesoft, Dentrix,, Easy Dental and Internet Explorer.

Additional Office Manager Skills include:

Patient Scheduling

Customer Service

Organizational Skills

Bookkeeping & Payroll

HIPPA and OSHA Compliance

Contract Negotiations

CPR Training

Invisalign Certification

EXPERIENCE-

TEAM PLACEMENT TEMP AGENCY February 2017-Present

Schedule patients, collect co-payments, contact insurance companies, check patients in and out, confirm appointments for next business day, perform daily routine duties as given from assigned offices. Work with different software from one office to the next.

COMMUNITY OF HOPE DENTAL March 2015-February 2017

Schedule new patients follow up appointments, and treatment incomplete assist in call center on a rotation, schedule patients, scan documents for patient’s charts, verify insurances, and adhere to company policies, OSHA, and HIPPA Compliance. Educate and discuss treatment plans for General Dentistry treatments with patients, which included the procedures, treatments, and diagnosis. Discuss dental benefits when applicable as well as send pre-estimates. Responsible for patient payments such as Blue Cross Blue Shield and self pay patients. Check telephone encounters for missed appointments and schedule accordingly, schedule six month recalls as needed. Community of hope is a non-profit organization, which has a Dental facility, Medical facility, Behavioral health department and also assist with Housing needs, check in/out behavioral health patients, collect co-pays, collecting/scanning/uploading documents, experience within primary care environment, and also with Federally Qualified Health Center. Experience with information technology, electronic health records, medical records. Ability to work effectively with a diverse work force and ability to work effectively with diverse and low income patient population.

Schedule new patient, follow-up appointments, and treatment incomplete. Set up and break down treatment rooms, scan documents for patient’s charts, verify insurances,

FlossandSmile Dental September 2013- October 2014

Adhere to company policies, OSHA, and HIPAA Compliance. Educate, discussed, and coordinate orthodontist treatment plans and general dentistry treatments plan with patient, which included the procedures, treatments, and diagnosis.

Discuss dental benefits when applicable as well as send pre-estimates.

Responsible for payment discrepancies, billing, account maintenance, and reconciliation with Medicaid and all major insurance carriers such as Medicaid, Blue Cross Shield, Concordia, Aetna, Guardian, MetLife, Alliance, MDIPA, and Self-pay.

Counsel patients who had delinquent accounts to develop financial arrangements/commitments.

Mail insurance claims, x-rays, and models to insurance companies.

Maintain bookkeeping of cash/credit transactions, daily deposits, and invoices.

Monitor treatment plans, case acceptance, production, and collection.

Provide administrative support to staff members across a fast-paced dental practice.

Prepare, pulled, maintained patient’s charts for daily.

Process patients’ claims and performed verification of insurance coverage and benefits.

Perform daily administrative duties such as bookkeeping, accounts payable & receivable, faxed, filed, answer multi-line phone system, ordered supplies, etc.

DENTAL ASSOCIATES October 1997-October 2012

Office Manager/Treatment Coordinator

Responsible for the Orthodontist, Oral Surgeon, staff, patients, and insurance companies.

Scheduled new patient, follow-up appointments, and treatment incomplete.

Adhered to company policies, OSHA, and HIPAA Compliance.

Responsible for negotiation, completion, and submission of insurance companies and patients in-house contracts.

Submitted extraction letters to doctors as well as referral letters.

Educated, discussed, and coordinated orthodontist and oral surgeon’s treatment plan with patient, which included the procedures, treatments, and diagnosis.

Discussed dental benefits when applicable as well as send pre-estimates.

Responsible for payment discrepancies, billing, account maintenance, and reconciliation with Medicaid and all major insurance carriers such as Medicaid, Blue Cross Shield, Concordia, Aetna, Guardian, MetLife, Alliance, MDIPA, and self-pay.

Counseled patients who had delinquent accounts to develop financial arrangements/commitments.

Mailed insurance claims, x-rays, and models to insurance companies.

Maintained payroll and bookkeeping of cash/credit transactions, daily deposits, and invoices.

Monitored treatment plans, case acceptance, production, and collection.

Provided administrative support to staff members across a fast-paced dental practice.

Prepared, pulled, maintained patients charts for daily.

Processed patients’ claims and performed verification of insurance coverage and benefits.

Performed daily administrative duties such as bookkeeping, payroll, accounts payable & receivable, faxed, filed, answered multi-line phone system, ordered supplies, etc

EDUCATION & TRAINING HS Diploma

Dunbar Senior High School, Washington DC.

Workshops/Training: CPR Certification, OSHA Training, Invisalign Certification Courses, HIPAA Training and Compliance.

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