Andrea Klipfel

** ******** ****

Kingland GA ****8

912-***-****

Skills Summary 20 years customer service experience. Excellent communication skills. Detail oriented. Solid computer experience including QuickBooks, Word Perfect, Microsoft Word, Excel and Access.

Customer Service Experience

Maintain office files. Reconcile monthly bank and credit card accounts. Enter data and download financial information to perform reconciliations. Perform customer service dealing with policy holders, medical facilities and other insurance agencies. Prepare base identification badges for employees of Naval Station Mayport, which included taking pictures and fingerprinting each individual. Responsible for issuing and renewing Naval Station Mayport vehicle decals and temporary passes to active duty and visitors aboard Naval Station. The process requires that I first determine that the applicant has the required information including current insurance, vehicle registration and driver's license. I also prepare base identification badges for Civil service, Non-appropriated fund employees and civilian contractors. Maintained security office files, recording the transactions, direct incoming phone calls and visitors to the appropriate staff members and answer questions from the customer. Performed customer service, typing (40 wpm) of official correspondence, filing, computer entry and other duties as assigned by the Physical Security Officer. Take complete sets of fingerprints for submission to outside agencies for purposes of employment and background investigations for prospective Civil

Service Employees. Daily contacts included the general public, military and civilian personnel, and with military and civil authorities.

Clerical Experience

Input data for technical support of broken computers within Bank of America or systems needing to be updated with latest software. Maintain office files recording daily transactions. Direct incoming calls and visitors to appropriate staff members and answer questions for customers in need of help. Prepare correspondence for signature and mailing. Assisted in maintaining a Voluntary Application File (VAF) and updating companies web site which includes web based job postings. Superior phone skills on multi-line phone systems. Data entry using numerous computer programs. Responsible for purchasing all office supplies and make sure plenty of each item is in stock so we never run out. Anything from paper to pens to toner to coffee and everything in between.

Maintaining office files, receiving phone inquiries and forwarding calls to

the appropriate staff members. Prepared correspondence for signature and mailing using the Standard Subject Identification Code SSIC and maintained file copies of all

correspondence. Scanned resumes into Resumix, insuring that all information was correct, input supplemental information and sent correspondence to applicants requesting

any missing information. Assisted specialists in a variety of jobs, including typing, filing and workload reports.

Organizational Experience

Organize and prioritize dispatch tickets depending on level of severity. Oversee and assign tasking for Transient Personnel Unit (active military) staff.

Professional Work History

2017-present Amazon.com, Inc. Jacksonville, FL

2015-2016 Data Entry Clerk, Bookkeeping & Accounting of FL, Jacksonville, FL

2010-2015 Nanny, Brewer Family, Jacksonville Beach, FL

2006-2009 Secretary, ACTS, Inc., Jacksonville, FL

2005-2006 Dispatcher, Net Tech Consultants, Inc., Jacksonville, FL

2003-2005 Stay at home mother

2003-2003 Customer Service Representative, Blue Cross Blue Shield of Florida, Jacksonville, FL

2002-2003 Senior Data Entry Clerk, Computer Systems Technology, Inc., Naval Air Station, Jacksonville, FL

2000-2001 Security Clerk, Naval Station Mayport Security Office, Mayport, FL

1997-1999 Office Automation Clerk, Human Resorce Service Center, NW, Silverdale, WA

Education

2017-present Penn Foster, Scranton, PA

1997-1998 Olympic College, Bremerton, WA

1986 Del City High School, Del City, OK diploma

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