MYKHEAL JONES
**** ********* ********, ** *****
************@*****.***
Cell 281-***-****
Home 281-***-****
OBJECTIVE
Seeking a position with a company that is willing to employ a self-sufficient hard and loyal worker with an opportunity for advancement
PROFESSIONAL EXPERIENCE
Medcycle: Patient Services Liason: July 2017- Oct 2017-Contracted
- Responsible for recalling bad debt accounts from collection agency
- Made necessary discount adjustments to patient accounts that were on payment plans
- Rebill insurance claims that were never filed or received due to eligibility issues
- Update and load patient demographics including insurance verification
- Resolve patient account issues by assisting them with payment plan options
- Transfer distributed credits on patients account between TCH hospital and Physician accounts
- Applied missing payments
UT Health: Sr Support Specialist: Oct. 2014- Oct 2016
- Scheduling of patient appointments
- Obtaining and updating Patient demographic information
- Training staff - Insurance verification, referrals, billing, and AR follow up
- Responsible for fulfillment of Medical Records requests, in accordance with HIPAA
- Responsible for daily charge entry; responsible for retrieving medical records from the Psych Units
- General office duties include answering and transferring calls; educate patients regarding benefits
- Assistance with department budgets utilizing Excel
McKesson Corp: Sr Physician Rep Aug. 2010-Aug. 2014
- Collection on accounts 30 days and older
- Insurance verification/correct claim errors on the front end that prevents clean claim filing
- Updating patient demographics
- Suggest resolution to client's ongoing trends and issues
- Analytical and problem solving of accounts
Physician Capital Group: Front End Operations Manager Mar. 2008- Dec. 2009
- Manage front end claims operations department
- Oversee employees in completing projects and assignments
- Manage daily insurance verification and precertification schedule
- Train New PCG employees and New Client staff
- Edit claims being rejected by EDI and PCG's clearinghouse
- Manage the quality and quantity of charges being entered by the team
- Create Team Goals along with Incentives
- Participate in the building of PCG's collections and billing software
- Update the providers charge capture in MD Coder showing current status of charges
- Perform Employee Evaluations
- Made final decisions on employee Compensation
- Implementation of new ideas with the IT department increasing the accuracy and quantity of accounts - Work closely with the Client Liaison coming up with resolutions to issues related to the practice revenue/procedures
Baylor College of Medicine: Physician Billing Specialist 2 Oct. 1999- Mar. 2008
- Intake charge documents from the clinics and hospitals
- Setup CVCP (Cardiovascular Transplant Cases) and Mental Health cases
- Receive, sort, and batch charge documents independently
- Charge Entry
- Responsible for resolving transaction level edits
- Patient Registration
- Charge Corrections
- Research missing info from documents that are pending charge entry
- Print E-Bills (electronic billing) from shared billing server
- Charge capturing
- Train and Educate employees
- Independently obtain and enter timely, accurate registration data including, but not limited to, interface data from multiple systems
- Multi specialty medical billing and collections
- Insurance Verification and Pre-certification
- Update patient demographic information
- Work edit/rejections through WebMD Ecommerce electronic system
-Improve IDX usage by providing payer information accurately into IDX system for electronic claim
-Update rejected claim with proper CPT, ICD9 and modifiers
- Resolve insurance correspondence
- Responsible for daily follow-up on patient accounts
- Audited insurance contracts and patient accounts to ensure that claims were being paid accordingly
Education
Charles H Milby: Graduate 1996 San Jacinto College: Sept. 2010-Jan. 2011 (Health Information Management)
Skills
Proficient in using: IDX,Ecommerce, Microsoft Office, Epic, PCS, Scantrax, TMHP, Medical Terminology, CPT, ICD9, Customer Service, 10 Key by sight, 55+ wpm including: Patient Accounts, Workfile Maintenance, Collections, Patient Billing, General Office Skills, Management, Nuesoft, Centricity Allscripts, MD Coder, Scanning, Medical Records Tech, Scheduling
References available upon request