Customer Service Technician

Joseph Burkey

**** *. **** ****, *** Vegas, NV **121 702-***-**** *************@*****.***

Skills & Abilities

TECHNICAL SUPPORT/ACCOUNT MANAGEMENT

•Provided remote support for offsite servers and software

•Delivered an exceptional customer service experience.

•Employed patience and self-control when handling irate customers.

•Utilized superior verbal, written and analytical skills to interpret analyze then resolve customer needs

•Assisting customers in the resolution of QuickBooks related issues.

•Educating customers on how to use the functionality of QuickBooks

BOOKKEEPING, ADMINISTRATION

Accounts Payable & Receivable; journal entries; IOLTA trust account management;

Transfer client records to QuickBooks through journal entries

Input and reconcile client bank activity on monthly, quarterly and annual basis including bank reconciliations.

Responsible for client billing and maintenance of Time slips Database

MECHANICS

•Performed troubleshooting and diagnostics with computer software and repairing various mechanical issues.

COMMUNICATION

Provided exceptional customer service experience when interacting with customers in-person, verbally or written correspondence

COMPUTER/SOFTWARE SKILLS

Intuit Certified QuickBooks User, Software / Hardware Installation & Configuration. QuickBooks Pro/Enterprise, MS Excel & Word, Time slips, Networked environments / Internets & Intranets Windows 98, Windows 2000, Windows XP, Windows 10

Experience

Technical Account Manager (Call Center), DTT Surveillance, Jul 2017 – Aug 2018

Service Technician, Las Vegas Harley Davidson, Sep 2014 – Jun 2016

Service Technician, Moroney’s Cycles, Jul 2012 – Nov 2013

Technical Support (Call Center), Stream Global Services, Mar 2010 – Jul 2010

Education

ITT Technical Institute Jun 2016 – Closure

Nehalim Military Academy (High School) Nehalim, Israel

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