Administrative Assistant Customer Service

MELANIE DEL ORBE

*** ***** ******. ******, *** Jersey 07605 Phone: 201-***-**** Email: *******.********@*****.*** Committed and motivated Administrative Assistant who excels at prioritizing and completing multiple tasks simultaneously, and following through to achieve project goals. Has a strong work ethic, professional demeanor, and great initiative. Proficient at quickly learning new procedures and taking ownership of diverse projects. HIGHLIGHTS

EXPERIENCE

Fernando Taveras, MDPC, New York, New York

Medical Administrative Assistant (September 2015-Present) Manages all front office activities to optimize facility workflow and patient management. Provides comprehensive clinical administrative support including appointment management and scheduling, office administration, and customer service. Other general duties include but not limited to: Scheduling and coordinating meetings, patient appointments, travel arrangements for Doctors, draft and type office memos, creating and maintaining confidential patient charts, mail distribution, patient eligibility and benefits verification, creating and modifying various documents, writing patient letters, and entering and updating patient information, and responding to incoming/outgoing calls and correspondence.

Banana Republic, Edgewater, New Jersey

Seasonal Sales Associate (November 2015 - January 2016) Demonstrated outstanding customer service and selling skills. Offered customers with exemplary and timely service, offered accurate product information, served multiple customers, discovered their needs and made recommendations to generates sales. Merchandised, stocked and replenish the floors constantly. Maintained working knowledge of store policies and procedures. Organized store during downtime. Handled cash, and credit t card transactions. Managed the register under POS guidelines. Centro Medico Dominicano, New York, New York

Internship (June 2010 - August 2010)

Served patients by greeting and registering them, scheduling appointments, maintaining records and accounts, maintained office supplies, and photocopied documents. School Aged Child Care (SACC), Leonia, New Jersey

Counselor (September 2009-August 2015)

Served as leader of a team, developed schedules and activities based on the interests, skills and capabilities. Supervised children during activities such as preparing homework, playing outdoors, reading, practicing sports, learning arts and crafts.

EDUCATION

Bergen Community College, Paramus, New Jersey

AA in Psychology -Graduation date May 2018

Rutgers University, New Brunswick, New Jersey

College Level Courses, September 2011- May 2013

• Meeting Support • Personable

• Appointment Scheduling • Flexible

• Travel arrangements

• Organization

• Proofreading

• Organized

• Bilingual (English and Spanish)

• Microsoft Word, PowerPoint and

Excel

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