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Business Analyst

Canton, Michigan, United States
June 12, 2018

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Canton MI

(248) 635 – 1204


Highly motivated, solution-driven Business Analyst. Excellent interpersonal and communication skills with the ability to remain highly focused and self-assured in fast-paced and high-pressure environments. Seeking professional and personal growth in a position utilizing strong business analysis and web development experience.


A highly dynamic professional with more than 9 years of professional experience including 4 years of experience as business analyst with expertise in database design, system analysis, development and implementation of Software Projects

Expert in methodologies/modeling languages such as Agile/SCRUM and Unified Modeling Language (UML), Rational Unified Processing (RUP), Rapid Application Development (RAD).

Experienced in interacting with Business Groups and IT Teams and acting as a Facilitator between Business and the IT Department.

Experienced in facilitating Joint Application Design (JAD) sessions with Business & IT.

Ensure the highest levels of user adoption and client satisfaction.

Productive contributor to team projects and self-managed tasks with the ability to successfully deliver multiple concurrent projects under the tightest deadlines.

Proficient in business requirement gathering and analysis, developing specifications, preparing end-user documentation and prioritization, facilitating issues on key requirements to closure, writing test scenarios and involvement in UAT and End User Training.

Strong documentation skills including creation of BRD's, FRD's, Use Case Diagrams, Screen and Report Mock-ups, process flow diagrams, and other artifacts.

Interacting with the product owner, project manager, developers and QA testers in all phases of the Software Development Life Cycle (SDLC).

Strong skills in implementing the testing process life cycle, test requirements, design test cases, test data, test plans and execute test runs.

Experienced with data extraction, analysis and reporting.

Excellent problem solving and business analysis skills, self-motivated, strong work ethics and a hard worker with a history of meeting demanding client deadlines and exceeding expectations in Agile environment.

Team oriented individual with strong interpersonal skills, detail oriented with excellent organizational abilities.

Excellent verbal and communication skills and knowledge of good documentation practices which proven to co-ordinate with team to get efficient results and also capable to adopt and learn new tools, techniques and approaches.

Green card holder, authorized to work without any visa sponsorship


Business analysis

Gap analysis

Statement of Work (SOW)

Project plan estimation

User story

Use cases

Test cases

Issue log/back log

Change request


SW Quality Assurance (QA)

SQL, MS Access

Data extraction, analysis and reporting


User Guide


MS Visio

MS Office Suites




Business Analyst Intern

Quicken Loans, Detroit, MI Nov 2017- Present

Working with cross functional teams to gather business requirements and turning them in to technical specifications.

Creating technical process flowcharts to simplify the business process.

Working with database engineers to create trigger logic and data files for the communication.

Working on DocServices to create rules and logic for the communication letters for inhouse printing.

Querying data using Microsoft SQL Server Management Studio for analysis and testing.

Manipulating and editing XML metadata to test DocServices generated letters using XML Quismos.

Collaborating closely with the third-party vendors for the communication letters printing process.

Testing samples received from vendors and providing necessary suggestions for corrections and improvement.

Business Analyst

Kensington Valley Systems Inc., Farmington, MI Sept 2013 – Nov 2017

Engaged in multiple projects for enterprise and consumer facing products.

Working closely with the cross-functional team members including PM, BA, developers, QA and product owner in bi weekly sprints.

Conducted clients' meetings, understanding and integrating their business needs into technology.

Supported in planning, designing, and development of business processes.

Captured user stories from the product owner and creating use cases.

Created UML diagrams (Data migration flow diagrams, Data flow diagrams, Use case diagrams, Activity diagrams, Business process flow diagrams).

Worked in an Agile environment including JAD sessions, daily stand ups and capturing the backlog/issue log.

Worked as a BSA and Salesforce admin for Sales Cloud in Contact, Lead, Opportunity and Account objects.

Collected, analyzed, and interpreted business data and drafting reports.

Created and updated XML schemas which act as middleware between the front end and back end systems.

Developed test procedures, test plans, and test cases for clients.

Performed Integration testing, System testing and Functional testing.

Interacted with the end user for the UAT testing.

Worked with the product owner to address business concerns and identify solutions.

Provided periodic departmental status reports and analysis.

Conducted the product demo using MS power point and created user guide.

Provided recommendations in enhancing and expediting business activities.

Performed research and providing valuable inputs in data management process.

Assisted in the development of market research analysis.

Participated in data quality control and validation.

Examined user operations inquiries and outlining business specifications.

Market Researcher Jan 2005 – Nov 2005

Family Vacation Centers, Windsor, Ontario

Contacted customers by telephone and conduct a travel survey.

Entered all customer information received via telephone and inform Supervisor/Manager of any problems requiring immediate response.

Responded to customer inquiries to ensure complete customer satisfaction.

Production Assistant Sept 2003 – Sept 2004

Adecco Employment Services

At Celestica Inc., Toronto, Ontario

Worked in Electronic Manufacturing Services (EMS) for supporting different activities for electronic products manufacturing and testing per ISO 9001, 14000 and TL Standards.

Assisted in production of Telecommunication system building e.g. FMS, Mod cell, OMPFX, TDMA type of indoor and outdoor cabinets.

Responsible for Final Visual Monitoring (VM) of finished products and maintaining quality as per ISO & TL standards.

Maintained and updated documentation for inventories and final inspection reports.

Manager - Business Administration May 1998 – July 2002

Sharp Tone Graphics Pvt. Ltd.

Ahmedabad, Gujarat, India

Managed a team of 10-12 sales, office and production personnel for daily activities.

Prepared detailed quotes for private customers and government agencies.

Achieved a saving of 25% in raw material cost by approaching and negotiating with the suppliers from other states.

Attended trade shows, customers and dealers’ meetings to present and market featured products.


Master of Journalism Studies (M.J.S) - Gujarat University, India

Bachelor of Communications, Journalism & Public

Relations (B.C.J.P) - Gujarat University, India

Bachelor of Science (B.Sc.) in

Chemistry - Gujarat University, India

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