Front Desk Manager

Bradley Howard Parker

***** *.**********

Phoenix, Arizona 85032

602-***-**** / 602-***-****

*******@*****.***

OBJECTIVE

Pursuing a career in Hospitality benefiting from over seven years of related experience.

EDUCATION

S.U.N.Y. Plattsburgh, Plattsburgh, NY B.A. In Communications May 1994

QUALIFICATIONS

Worked in customer service for 11 years. Retail/Food/Cash registers. Handled cash drawers containing up to $550.00.

Determined nature and purpose of visit and directed them to specific destinations.

Heard and resolved complaints from customers.

Scheduled appointments with van touring companies for guests.

Provided information about establishment and its amenities.

Multi-line phones/setting wake up calls/making reservations/call a round to update POS.

Worked overnight as an auditor. Balanced three separate departments. Set up breakfast.

Scheduled and trained new employees.

EMPLOYMENT HISTORY

Front Desk Agent Oct 2016-Oct 2017

Country Inn &Suites Phoenix,AZ Checked in and out guests.

Handled $550.00 drawer as well as credit card and cash.

Checked pool area and front desk for supplies and cleanliness. Extended Stay America Scottsdale,AZ March 2014-July 2016

Front Desk Associate

Checked in and out guests.

Handled $500.00 drawer as well as credit card and cash.

Conducted room checks, front and back front desk cleaning, and laundry facilities. Days Inn Phoenix, AZ July 2011-July 2013 Front Desk Representative

Greeted new arrivals. Checked in and out guests. Explained amenities.

Handled credit cards or cash. Took care of any complaints. Gave out directions.

Responsible for housekeeping and maintenance.

Ramada Limited, Scottsdale, AZ May 2008 - May 2011 Assistant Manager

Checked guests in and out. Relief Audit. Scheduled and trained new employees.

Informed guests of local attractions, night life. Handled complaints on site.

Copperwynd Resort and Club, Fountain Hills, AZ January 2007 - April 2008

Night Auditor/GSR

Balanced three departments. Walked property. Checked guests in and out.

CERTIFICATION

Computer Skills:Choice Advantage,Profit Manager,Springer-Miller,Night Vision,Opera .

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