Customer Service Representative
Resume:
GENESIS N. CASTILLO
St
Indianapolis, IN 46224
********@*****.***
EXPERIENCE
CONCEPTOS BEAUTY SALON, Indianapolis, IN
Stylist, 12/2012-12/2017
● Assessed client’s needs to ensure satisfaction
● Cash Accountability- Ensured that cash was accounted for, properly documented and secured
● Inventory control- Managed the ordering and receipt of products including submitting purchase requisitions
● Maintained records of all product orders and sales
● Sold and promoted hair care products according to client’s needs MRTAX LLC, Indianapolis, IN
Front Desk, 01/2015-03/2017
● Courteously greeted customers and efficiently processed transactions within a busy, fast-paced environment
● Responded to telephone inquiries by providing quality service to customers and associates
● Handled bookkeeping, sales tax and payroll for multiple companies STERICYCLE, Indianapolis, I N
Customer Service Representative, 07/2017-Current
● Answer urgent and non-urgent phone calls using computer-telephony integration
● Provide information, document interactions, or schedule appointments using predefined scripts and templates
● Deliver message content back to clients
SKILLS
● Bilingual- Fluent in both English and Spanish (speaking, reading and writing)
● Customer service-6+ years
● Proficient with Microsoft office and other computer programs such as Photoshop and Auto CAD
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