GENESIS N. CASTILLO

**** * *** *

St

Indianapolis, IN 46224

317-***-****

ac5uve@r.postjobfree.com

EXPERIENCE

CONCEPTOS BEAUTY SALON, Indianapolis, IN

Stylist, 12/2012-12/2017

● Assessed client’s needs to ensure satisfaction

● Cash Accountability- Ensured that cash was accounted for, properly documented and secured

● Inventory control- Managed the ordering and receipt of products including submitting purchase requisitions

● Maintained records of all product orders and sales

● Sold and promoted hair care products according to client’s needs MRTAX LLC, Indianapolis, IN

Front Desk, 01/2015-03/2017

● Courteously greeted customers and efficiently processed transactions within a busy, fast-paced environment

● Responded to telephone inquiries by providing quality service to customers and associates

● Handled bookkeeping, sales tax and payroll for multiple companies STERICYCLE, Indianapolis, I N

Customer Service Representative, 07/2017-Current

● Answer urgent and non-urgent phone calls using computer-telephony integration

● Provide information, document interactions, or schedule appointments using predefined scripts and templates

● Deliver message content back to clients

SKILLS

● Bilingual- Fluent in both English and Spanish (speaking, reading and writing)

● Customer service-6+ years

● Proficient with Microsoft office and other computer programs such as Photoshop and Auto CAD