Risk Management Specialist
Resume:
Mark Rachaner
****.********@*****.*** 8-17-320-****
“Mark is a hardworking and dedicated professional with strong work ethic and a high sense of integrity.” – LinkedIn Recommendation linkedin.com/in/markrachaner/en PROFESSIONAL PROFILE
Proven 15+ years of professional experience in business, finance, and IT. Certified process professional passionate about improving processes and establishing relationships across an organization. Skilled at building relationships and finding the right products, services and experiences that people desire. Process Improvement
Sales and Marketing
Event Planning
Client Relations
Community Involvement
Public Speaking
Team Building
Employee Engagement
Project Coordination
EXPERIENCE
Northwestern Mutual – D allas/Fort Worth, TX 09/2017 – 0 5/2018 Financial Representative
• Provide a full-spectrum financial analysis to develop a customized financial plan for individuals, couples, and families so they can achieve their financial goals by when they want to meet them.
• Licensed in the State of California and Texas for General Lines – Life, Accident, Health and HMO N2 Publishing – D allas/Fort Worth, TX 04/2015 – 0 1/2017 Account Executive
• Advertising sales executive meeting with board members and local business owners
• Schedule appointments for one-on-one meetings with business owners and ongoing customer connections
• Support regional team in client relations and B2B growth for DFW
• Earned Top Account Executive Award for 2015
Brink’ s, Incorporated – C oppell, TX 05/2006 – 0 3/2015 Sr. Business Analyst – G lobal IT Risk & Compliance
• 8+ years providing critical training over the global IT compliance program for worldwide leader in security-related services with $3.5 billion in annual revenue
• “M ark is a highly-motivated individual who is an expert within his field. Mark is a pleasure to work with and has the ability to communicate with all levels of the business in a professional manner.”
• Effectively implemented, communicated, trained, and audited Business Partners on “ B est Practices” t o drive efficiencies in IT functions, processes, and workflows
• Maintained status of each open IT issue for all Brink’ s locations worldwide; managed global IT issue remediation, performed root cause analysis and reported to executive management
• Collaborated in international environment, exhibited sensitivity to local custom, culture and operating procedures; developed effective communication channels for IT and non-IT teams
• Planned and implemented 5 Global IT training workshops in international designations for 50 attendees
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PNM Resources / First Choice Power – F ort Worth, TX 11/2004 – 0 5/2006 Business Improvement Analyst
• Identified gaps within the collections process and provided solutions; team implemented needed changes to improve the collection process to recover $2M bad debt
• Performed gap analysis and timelines to establish credit and collections policies that improved credit review processes to decrease total bad debt by 60%
• Served key role in integrating business relations with two diverse companies during acquisition Reliant Energy – H ouston, TX 06/2002 – 1 1/2004 Credit Analyst
• Established a new credit and collection processes for newly deregulated company
• Identified ways to streamline information for faster review times and collection opportunities
• Worked on the disconnect team to identify appropriate customers to disconnect service and still maintain compliance with regulations set forth by the Texas Public Utility Commission VOLUNTEER AND INVOLVEMENT
Strong community involvement focused on service and community growth IT Employee Engagement Lead, Brink’ s, Incorporated, 03/2013 – 0 8/2014
• Developed appropriate partner relationships and professional networks to maximize opportunities to improve internal communications
• Led a group of 12 team captains and respective subgroups to represent the needs of the IT personnel and create a more desirable work environment
• Facilitated and presented at all IT monthly meetings status of goals, initiatives and corporately held events; worked directly with CIO, IT Senior Management, IT staff
• Led IT Teambuilding & Community Service initiatives
• Planned and executed team building events for IT staff of 175 people
• Planned and executed appreciation events, including catering, company picnic for 300 people Club Corps – L a Cima Club, 01/2012 – 0 7/2013
Board of Governors and Chairman of the Young Professionals Committee
• La Cima Club is a professional dining club that offers network and community growth opportunities; focus on professional success, deepening fulfillment and improving the community Co-Director, Thrive Bible Community, Irving Bible Church, 02/2009 – 0 2/2010
• Co-directed a highly-involved Bible community of young adults. Maintained an average of 65 attendees, including 15 leadership members. “ I f Mark can lead a group of volunteers - he can lead anyone. And he does it with a warm smile that created a comfort level from the start.”
• Developed, planned, executed and initiated events for community engagement
• Assisted and advised coordinator of small group discussion leaders
• Provided support to Events Coordinator of Team Building
• Performed fundraising for community missionaries
• Planned and executed fundraising gala to raise $5,000 for missionaries
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EDUCATION
Bachelors Business Administration in International Business Sam Houston State University – H untsville, TX
CERTIFICATIONS / LICENSES
Process Management Certificate
University of Texas at Austin – I ssued 2005
Certified Process Professional (CPP)
The International Process and Performance Institute (IPAPI) – I ssued 2008 ITIL v3 – K EDARit – I ssued 2010
General Lines – Life, Accident, Health and HMO (Texas) Pearson Vue – Issued 2017
General Lines – Life, Accident, Health Agent (California) Non-Resident Insurance Producer – Issued 2018
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