Manager Customer Service

Hilda C. D’Souza

P.O.Box *****, Doha-Qatar,

Tel: 44412076, Cell: 77935088

Email: *************@**********.***

SUMMARY OF SKILLS

Highly effective working independently and as a contributing member of a team.

Adapt to constantly changing environments and priorities.

Communicate effectively at all levels

Meet deadlines and coordinate multiple

Ensure world-class customer / client service.

projects with ease.

Organize and manage schedules effectively.

Identify and attend to all details.

Discreet, trustworthy and professional.

Conscientious & skilled at taking the initiative.

PROFESSIONAL EXPERIENCE

WARDROBE : Self-owned Bouqtique for kids clothes in Pune – India from December

2016

Manager to D’Souza Fast Food

A home based business which I run from time to time in India from 2014

Customer Service Representative, DOHA 2012 (UN Climate Change Conference) COP18.CMP8

November 2012 Dec 2012

Assisted delegates and Ambassadors to their designated area within QNCC.

Coordinating to the Program Officers of events and goes over itinerary.

Personal Assistant to The Managing Director, Ornate Real Estate Dec 2010 Jan 2012

Received high volume of inbound calls concerning various properties; utilized effective persuasion skills to make appointments for showing properties.

Maintain full responsibility for preparing and showing model homes to prospective buyers.

Nurture new client relationships and generating leads through cold calling, networking and referrals.

Research real estate markets for potential clients (New developments, re-sales and rentals), using the Internet.

Personal Assistant to The Managing Director, Arab Law Bureau Jan 2008 March 2009

The Arab Law Bureau / Advocates & Legal Consultants (“ALB”) provides a wide range of legal services with particular emphasis on commercial matters such as Company law, Insurance, Joint Ventures, Banking and Finance, Agency and Distributorship and Construction contracts.

Performed client intake procedures

Informed clients of time of trial date; communicated with court staff to confirm dates.

Drafted correspondence, updated client database.

Ensure seamless operation of day-to-day office and took on administrative duties.

Maintaining a high degree of customer service.

Office Manager/Executive Secretary, LALIVE In Qatar LLP, Advocates & Legal Consultants

Nov 2006 – Sept 2007

Organizing the set up of the office, meeting with the contractor / MEP people to arrange the entire set up of the office, arranging furniture, etc.

Responsible for all levels of Secretarial & Administrative services

Responsible for all the Financial aspects of the Company from handling Petty Cash to processing Supplier Invoices & Staff Expenses and issuing cheques.

Coordination with Bank Officials for Company Accounts and reconciliation

Coordination with appropriate authorities for Visa Applications, Driver’s License, Medical Commission, etc.

Responsible for Travel & Hotel arrangements for all staff in Qatar and visitors or delegations coming to Qatar.

All General & Day to Day administrative functions.

Executive Secretary to Chairman, Al Majed Jewelry, Doha, Qatar May 2000 – Oct 2006

Elected to serve as assistant to the Chairman based on demonstrated work performance and dedication.

Intricately involved in the company’s start up and growth.

Ensure the efficient day-to-day running of all business operations and provide confidential administrative support to the Chairman, Board of Directors and Finance Committee.

Assist with HR functions, such as troubleshooting payroll and employee benefits issues.

Trained and supervised up to 30 temporary and new employees throughout tenure.

Convinced management of the importance of technology and championed the implementation of a fully networked and automated office.

Evaluated systems, negotiated terms with vendors, assisted with installation and provided ongoing systems support.

Actively involved in recruitment activities. Represented the company at various events each year.

In-charge of inventory management.

Helped company achieve consistently positive audit results.

Developed professional promotional materials using various presentation software, which saved money on outsourcing fees.

Created advertising campaigns.

Sales Executive, Middle East Information, Doha, Qatar Feb 2000 – April 2000

Networked with prominent business leaders to promote company products and services.

Recognized for ability to develop and maintain quality customer relationships.

Collaborated with technicians, engineers and contractors to implement effective strategies to better meet client requirements and increase sales and market share.

Used leading-edge technologies and marketing techniques to enhance sales presentations.

Achieved sales target by procuring new accounts.

Executive Secretary to President, Alfardan Group, Doha, Qatar Jun 1995 – Jan 2000

Assisted the President performing various executive and administrative duties as well as being a personal assistant.

Heavy Dictaphone transcription of letters, memos and other correspondence. Handled and screened calls, scheduled meeting and maintained business and personal calendars, airline and hotel reservations for business and personal travel, maintained business and personal files.

Responsibilities included purchasing gifts for clients for various events.

Secretary to General Manager, Gulf Agency, Doha, Qatar Dec 1991 – May 1995

Handled all word processing and typing.

Entered data for reports, production items, shipping and inventory.

Maintained computerized inventory of all parts, supplies and products.

Helped plan and organize company functions.

Answered the telephone and represented the company in a professional and businesslike manner.

Responsible for travel arrangements, hotel/airline reservations for all management and staff.

In-charge for the software called “SITATEX”.

Secretary to Project Manager, Ansaldo Industria, Doha, Qatar Aug 1990 – Sep 1991

Worked with Project Manager to develop and implement new set up.

Coordinated daily operations and handled office tasks such as correspondence, committee minutes, shipping, file management and database administration.

Maintained computer equipment and trained staff on software and hardware.

Performed tasks independently to determine methods and procedures for new assignments.

Secretary, SAIPEM, Doha, Qatar Apr 1989 – Jun 1990

S.P.A. (Contractors for laying of Offshore / Onshore pipeline for North Field Development) – Project of Q.G.P.C.

Worked as Secretary to the Manager, Project Engineers and Director.

Tenders identification, collection of tender documents, preparation of list of materials, sending enquiries and collection of quotations from suppliers.

Preparation of estimates, filling up of tender documents, legal documents and submission of tenders.

Visiting project sites on various assignments.

Travel and Hotel arrangements for Directors, Managers and other Executives.

Office record keeping, including confidential tender documents, legal documents.

Receptionist / Secretary to General Manager, Specialized Oil Services (SOS) Nov 1987 – Jan 1989

Handled correspondence from GM’s office to elsewhere in and out of Doha, Qatar, including confidential matters of partner’s offices.

Arranged GM’s monthly reports – Sales, Finance etc. for all partners.

Planned and organized internal and external meetings for GM with Executives and Suppliers / Customers etc.

Coordinated arrangements for partners / board meeting and responsible for preparation of board papers, agendas, resolution etc. and circulating to all partners.

Handled GM’s phone calls and communication work with all overseas corporate offices.

Documented and maintained efficient filing system, (hard copy / electronic) including confidential personal records of faculty members of the organization.

Maintained confidentiality on all important communication, documentation and all other information of the office of the GM.

Maintained GM’s calendar, schedule or reschedule GM’s appointments.

Visa, travel, hotel arrangements of GM and other visitors from overseas corporate offices of Europe and USA.

Liaison on all aspects of the Regional Vice President and other Chief executives from corporate offices and their confidential correspondences as appropriate.

Assisted Finance Manager, Personnel Manager in preparing Budget, Finance Reports.

Secretary to Operations Manager, Qatar Cleaning Company Mar 1987 – Nov 1987

Developed, implemented and monitored management operations systems.

Handled all official company correspondence.

Upgraded office filing system.

Typed all company documents.

Created a computerized customer database.

Responsible for company’s bi-monthly newsletter.

Typist / Replacement for Secretaries, Jaidah Motors & Trading Co Dec 1984 – Mar 1987

Input and maintained client financial data.

Created and executed varied financial scenarios.

Organized, assembled, tracked and submitted client documentation.

Created, modified and maintained forms, spreadsheets and documents.

Processed all part orders and credits from dealers and customers.

Assisted dealers in locating part numbers, prices and availability.

Professional Achievements

Researched and set up a voicemail answering system.

Result: Saves time for both the Receptionist and the Customers.

Created, organized and set up an information center for manuals and schematics.

Result: Better access to needed information and less time searching for it.

Professional Training

Product Training

Customer Service

Time Management Skills

Communication Skills

Computer Skills

Microsoft Office

Internet / Email / Outlook

Typing and Dictaphone (minutes)

Additional Information

Gender - Female

Marital Status – Married

Nationality – Indian

Visa Status – Husbands sponsor

Salary Expected – QR.4500/-pm

Contact this candidate