Customer Service Data Entry
Resume:
ELIZABETH TOMER
*************@*****.***
Port Wentworth, GA
PROFILE
Versatile and energetic professional with 10+ years experience providing steadfast marketing, customer service, and administrative support in diverse industries. Demonstrated discipline, drive and energy to achieve challenging goals. Confident communicator who is poised in interactions with individuals at all levels. Consistently praised for quality and timeliness of work, attention to detail, exemplary customer service delivery and team-player attitude.
EXPERTISE
Customer Service Excellence
Sales / Marketing
Administrative Support
Human Resources
Process Improvement
Confidential Record Keeping
Creative Problem Solving
Word Processing / Data Entry
Microsoft Office
EDUCATION
BBA in Finance
Kennesaw State University
Kennesaw, GA
PROFESSIONAL EXPERIENCE
Jimmy Mac s Marietta, GA October 2013 - Present
BARTENDER
Offer top-notch service while greeting guests and taking drink orders
Maintain inventory and ensure adequate amount of supplies
Accurately process cash and card payment transactions
Infor Alpharetta, GA April 2016 - May 2017
RENEWAL OPERATIONS ANALYST
Provided processing, support, and data maintenance for the Maintenance Renewal Process
Governed daily operation of the Installations Database (IDB) which housed the Maintenance and Support product, current maintenance dates, pricing and all other data pertaining to renewal billing
Handled the monthly renewal process for assigned group of Subscription Service Managers (SSM)
Ensured that maintenance renewal data was updated accurately and that renewals were processed in a timely manner while maintaining the accuracy and integrity of the database, including data input and output, technology management, and end-user training and support
Supported SSM Team by assisting with updates and corrections to the IDB, ensuring that SSM was trained in proper use of renewals systems
Developed and implemented policies to guide data entry
Ensured database effectively captured customer and Maintenance Billing information and generated accurate financial and analytical reports and customer invoices
Preferred Sales Associates Cartersville, GA April 2011 - February 2012
ADMINISTRATIVE ASSISTANT
Provided quality administrative support to 6 executives
Scheduled appointments, managed calendar, tracked shipping and receiving documents, and served as liaison for client relations
Performed general clerical tasks, including filing and data entry
The City Cellar and Loft Cartersville, GA June 2009 - April 2010
CUSTOMER EXPERIENCE MANAGER
Oversaw all employee and customer service relations, including staff schedules
Developed marketing initiatives through local media to attract new guests and increase customer loyalty
Coordinated and managed private events
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