Manager Customer Service

Jill Johnson

***** *. *******, ***** ****, IL *0099 H: 847-***-**** C: 847-***-**** *************@*****.***

Summary

Experienced restaurant manager offering dedication and focused leadership skills. I am able to

maintain hands on leadership to guide a team to consistently meet goals. My passion for the

industry allows me to effectively motivate staff, maximize profits and multi task in a fast paced

environment. I have excellent guest service skills which allow me to resolve conflict and satisfy

customers.

Highlights

Managing Purchasing

Customer Service Promoting Guest Satisfaction

Staff Training Serving

Team Building Expediting

Policies and Procedures Facilities / Safety Management

Inventory Payroll

Continuous Performance Improvements Menu Planning

Accomplishments

Completed Food Service Training

Completed Safe Food Handling Certification

5 Star Manager Award 2011

Experience

2000-2017 Floor Manager

Egg Harbor Café – Lake Forest, IL

Managed day to day operations of restaurant. Scheduled and directed staff in daily

work assignments to maximize productivity. Efficiently resolved problems or

concerns to the satisfaction of involved parties. Continually monitored restaurant

and took appropriate action to ensure food quality and service standards were

consistently met. Conducted staff training and weekly meetings to ensure

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