Tracey K. Petersen

**** ***** ** **** **********, Illinois 60446 • 815-***-**** ac5usm@r.postjobfree.com

Experienced Human Resource Business Partner, who has shaped culture, led change management initiatives, built strong, cohesive teams, offered effectual leadership and deployed human growth capital practices spanning a long and successful career. Effective problem solver, proficient in strategic planning. Skilled in the design and implementation of training, coaching and performance management programs to meet the changing needs of the company and marketplace, as well as to increase employee morale, client satisfaction, productivity, cultural awareness and employee skill sets. Successful at developing employee training programs/materials, policy & procedures, reference guides and incentive plans labor relations, performance compensation programs.

Professional Experience

Streamwood Behavioral Hospital Streamwood, IL 2018

Business Development Manager

Integral part of Executive Leadership Team to strategically align and position155 bed inpatient psychiatric hospital as a viable competitor in marketplace.

•Built, established and maintained a client market share of over 300 viable contacts.

•Crafted strategic plans to market hospital services/Data mining.

•Kept client base active with multiple contact platform, in person, online, social media.

•Implemented services and programs to improve hospital services based on client feedback/needs.

•Created and maintained competition update file with ongoing SWOT analysis

•Designed and implemented multiple community events to further position hospital in marketplace.

•Maintained an active presence in community, including serving on multiple committees and boards,

•Provided lectures, speaking events to area agencies on topics such as substance abuse, mental illness, etc.

Amazon Crest Hill, Illinois 2017

HR Operations Manager

Fulfilled a broad range of HR functions, including recruiting and training employees, administering benefits, overseeing disciplinary action and managing HR records.

Played a key role in ensuring the successful launch of Crest Hill Sort Center.

Structured and implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives and new-employee orientation.

Provided New Hire Orientation for 1400 associates.

Provided ongoing training for new associates in multiple business areas.

Administered Amazon based HR self service “Hub”.

Led employee recognition efforts throughout facility.

Coached and mentored associates.

Partnered with business units to streamline payroll.

Presented learning modules on compensation, skills training, policy and procedure.

Partnered with Regional VP to determine root cause of HRIS malfunction, saving hundreds of man-hours.

Participated in culture shaping strategic planning.

West Liberty Foods Bolingbrook, IL

Human Resources Supervisor/Recruiting Manager 2016-2017

Hired to enhance and grow employee pool for this national protein manufacturer, while setting a strategy to meet an exceptionally aggressive growth/business plan with a focus on the Bolingbrook, Il campus. Primary objective was to hire 1,000 employees for business growth while directly leading a team of recruiters.

Managed all aspects of hiring process for large, multi site protein manufacturer.

Hired and Managed hourly and salaried employees.

Filled 1000+ manufacturing positions.

Reviewed background checks and follow up/recommend new hires.

Conducted new hire orientation 1-2 times a week.

Ensured all proper documentation is provided for processing.

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Reviewed I-9 documents for employment eligibility.

Built a relationship and negotiate contracts with multiple agencies.

Assisted in administering payroll (Ceridian/Kronos) for 1200 employees.

Communicated daily with all levels of management in regards to hiring needs.

Developed and implemented strategic planning for hiring marketing and retention.

Sourced new locations to host job fair and network events.

Developed and designed all print media needs.

Created, designed and implemented multiple policies and procedures.

Responsible for creation and implementation of Drug Free Workplace program.

Created recruitment and on boarding process.

Designed and implemented employee referral program.

Responsible for all Learning and Development initiatives/trainings.

Wrote and presented numerous HR related training modules to hourly/salary employees.

Assisted with benefits, Wellness Program administration, FMLA, employee discipline, counseling and coaching.

Designed and oversaw employee mentoring program.

Super user of Alchemy and Blackboard E-Learning platforms.

CENTRAL DUPAGE HOSPITAL Winfield, Illinois 2010-2016

Substance Abuse Counselor

Oversaw all facets of daily unit activities, ensured the optimal safety of patients and staff at all times. Provided group and individual therapy, as well as education, trauma recovery, crisis intervention and strategic life planning counseling services for patients of diverse cultural and socioeconomic backgrounds suffering from severe drug/alcohol addictions within this high-volume inpatient unit. Coordinated the patient admission and discharge processes; provided patients with referrals for additional support services.

Conducted initial assessments based on American Society of Addiction Medicine (ASAM) criteria to determine patient condition.

Developed and implemented results-oriented treatment plans, in conjunction with therapists, based on each patient’s history of addiction.

Performed individual counseling sessions in order to evaluate patient progress with regard to therapeutic and individualized treatment objectives. Facilitated group therapy sessions; led group discussions pertaining to mindfulness, thought processes, relapse prevention, spirituality, healthy diet and effective integration back into society.

Educated patients to improve their social/life skills (i.e., household chores, proper etiquette and hygiene, as well as job search and interview preparation).

Created and proctored community outreach programs for addiction, recovery and prevention.

Performed Utilization Review functions/partnered with 3rd party insurance to optimize patient stays.

SUNNYHILL NURSING HOME Joliet, Illinois 1991- 2010

Assistant Director Of Human Resources

Multi-functional leadership role: facility administration, HR functions,. Experienced in all areas of line leadership, including insurance (commercial, self-pay, Medicare, Medicaid), employee relations, benefits

administration, marketing and recruitment, public/community relations, union grievances and contract negotiations.

Partnered with clinical teams to manage and lead 300 bed skilled nursing facility/200 employees.

Developed and implemented programs, policies, standards, training programs and benchmarks to ensure compliance to IDPH, OSHA and HIPAA regulations.

Trained, mentored and developed a top performing team of mission-oriented leaders with strong coaching abilities to create a top performing team of clinical and operational support personnel.

Designed, created and presented training programs to hourly employees, senior management and customers.

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Planned, facilitated and managed organizational marketing, community relations and resident recruiting efforts, including developing marketing collateral and communications, managing representation at health fairs, trade shows and industry events and media relations.

Developed and conducted training courses/in-services in various areas of diversity, coaching, HIPAA regulations, Medicare/Medicaid, crisis intervention, insurance claims, etc.

Administrated benefits for 200 employees.

Administrated and completed payroll functions of r200 employees.

Responsible for Disability, Worker’s Comp, Unemployment claims.

Successfully completed migration of time keeping system to Lawson.

Participated in annual union contract negotiations and ongoing grievances.

Designed, developed, launched and evaluated strategic, cost effective employee recruiting initiatives, including advertising, referral programs and incentives.

Developed policy and procedure based on IDPH Regulations.

Education

LEWIS UNIVERSITY Romeoville, Illinois

Master’s Degree in Organizational Leadership –Concentration in Training and Development

Bachelor of Arts in Psychology; Minored in Communications

GOVERNOR’S STATE UNIVERSITY University Park, Illinois

Master’s Degree in Addiction Studies

DEPAUL UNIVERSITY Chicago, Illinois

Paralegal Certificate

CERTIFICATIONS

SHRM-CP

Crisis Prevention Institute (CPI) Certified

Basic Life Support (BLS) Certified

CITI Certification in Research Methods and Research Ethics

Illinois CADC (Certified Drug and Alcohol Counselor)

IDHS Grant Writing Certification

Iowa State Certified Food Safety Trainer

Illinois Board of Education Teaching Certification Type 39

TECHNICAL ACUMEN

Proficient in the use of Microsoft Office Suite, EPIC, Windows/Mac operating systems, Kronos, Ceridian, TSR, Multiple ATS, Blackboard, Alchemy, Lawson, Hub, People Soft.

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