Customer Service Medical

Summary of Qualifications

Medical/ Administrative

Assisted in coding, verifying and indexing medical records to prevent duplicate/inaccurate entries for quicker retrieval

Collected, assembled, checked, and filed patient records in accordance with established policies and procedures

Managed health information data ensuring continuous quality, accuracy, security and privacy in accordance with HIPAA regulations

Utilized various classification systems to code and categorize patient information for reimbursement

Entered patient data for registration and identification using paper, computer, and hybrid filing systems

Received test results, medical histories, and patient forms from medical professionals to incorporate into patient’s charts

Managed the Master Patient Index system to allow for efficient and accurate filing of patients’ Medical Records.

Created Updated Physicians’ orders, coded and incorporated other relevant information into medical records

Released information to qualified recipients, maintained security and safety of information

Scheduled and mapped delivery routes for drivers ensuring efficient food deliveries for seniors on a weekly basis

Coordinated with restaurants and the Volunteers of America to provide affordable meals for Adams County Seniors

Conducted eligibility assessments to qualify seniors for services and prevented lapse of services

Completed data entry of Consumer Reassessments and created a contact and service database using Access 2010

Developed PowerPoint presentations to be utilized by the Community Employment Team to market disability Employment Support programs

Implementing Employment Development Stratagies and continuously monitoring Participants’ Job Searches and Host Agencies’ complicance with Time Sheets and overhaul employment ethics.

Customer Service

Greeted Customers with warmth and took care of their needs at the first point of contact

Helped determine the purpose of visit and directed them to specific departments/destinations

Provided locations of departments, employees within the organization, or services provided as needed by patients

Comforted patients and visitors keeping them calm and escorted relatives and visitors for security purposes

Maintained lobby and public areas for cleanliness and created a visually appealing environment

Listened and proactively resolved complaints from customers/ public to ensure strong patient satisfaction

Made split-second decisions for the ultimate safety and security of passengers including anticipating and diffusing difficult situations before they gained momentum

Independently Managed flight gates in accordance with TSA rules and regulations governing safety and security and if required, prepared reports of incidents or events occurring during flights

Planned and Coordinated as a team proactively for Efficient and Smooth flight Management and resultant Productivity

Screened patients as they came into the ER to ascertain the purpose of their visit and collect demographic information

Work History

Employment Specialist\Clerical Assistant\ AARP, 777 Grant Street, Suite 306; Denver, CO 80203

Program Assistant Senior Hub-Meals on Wheels, Federal Heights, CO October, 2013- February 2014

Administrative Assistant Goodwill Industries, Denver, CO March 2012 – June 2012

Flight Attendant Customer Service Agent Baggage System Operator United Airlines, Denver, CO March 1996 – February 2013. Air India 1977-1989.

Medical Records Health Information Technician, Intern Volunteer Presbyterian St. Luke’s Medical Center 2009

Emergency Room Volunteer St. Anthony’s Hospital North, Denver, CO 2009

Health Information Technician, Intern Heritage Club View Nursing, Denver, CO 2008

Education

IC-3 Application Software Certification, DHA 10th and Osage, August 19th, 2016.

Health Care Bridge Patient Services Training Community College of Aurora, Aurora, CO Oct.-Dec. 2016

Associate of Applied Science in Health Information Technology Arapahoe Community College, Littleton, CO

Bachelor of Arts in Psychology / History Mumbai University, Mumbai

Postgraduate Degree in Conversational French, Mumbai University, Mumbai

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