Customer Service Manager

SADIE MAY

**** * ******* ** 920-***-****

************@*****.***

Working to seek long-term employment where my attention to detail and ability to multi-task efficiently and effectively will be utilized. I am self-motivated and take the initiative to achieve both personal and professional goals.

EXPERIENCE

DECEMBER 17, 2016 - PRESENT

CUSTOMER SERVICE REP, Schneider

* Manage my customer relationships and their accounts: including keeping updated contact information and any necessary information on the shipping and receiving facilities

* Schedule pickup and delivery appointments at shipping and receiving facilities via phone, email and websites

* Monitor emails: ensure timely, accurate, detailed responses to customer inquiries and give manual tracking updates of freight moving on the rail

* Track freight moving on the rail using multiple computer programs

* Tracking drivers in route for pickup and deliveries

* Follow up on issues with freight with internal departments: Operations, Rail Team, and Claims

MARCH 2007 – SEPTEMBER 2017

SERVER/TRAINER/MANAGER, Good Company

* Train new hires: advise of expectations of their role and their day to day activities

* manage closing paperwork: inputting in the computer system and counting down the day’s sales

* set security systems

* supervise closing staff

* facilitated an enjoyable dining experience for my customers while efficiently and effectively completing tasks

EDUCATION

SEPTEMBER 2011

ASSOCIATES WITH EMPHASIS IN BUSINESS, Uw-Fox Valley

Continuing my education, part-time; taking classes geared towards Business.

SKILLS

Proficiency in Word, Excel, PowerPoint

Proficiency in Outlook

Effective problem solver

Quick learner, I have the ability to adapt to change

Work well in group settings or individually

Contact this candidate