Customer Service Medical Billing
Resume:
Tonya Headrick
******.*****@*****.***
Objective:
Dedicated to providing customers with excellent service while making their business my top priority. Accurately and efficiently conduct all transactions in accordance with established procedures. Being able to communicate clearly with customers and resolve customer issues that arise.
Skills:
Medical Terminology
Medical Insurance Record
Medical Office Procedures
Keyboarding 50 WPM
Microsoft Word
Microsoft Excel
Advance Medical Billing and Coding
Anatomy and Physiology
Interpersonal Skills
CPT Coding
ICD-9
HCPCS
Education:
Virginia College School of Business and Health Chattanooga, TN
Medical Billing and Coding Graduation Date: June 2011
Externship:
Pro Med
Medical Billing and coding Extern
Status Claims
DME Billing
Putting in New Patients
Customer Service
Sending Collection letters
Filing Claims
Pain Management of Hamilton County, P.C.
Medical Billing and coding Extern
Collaborate MD 8.3.5
Checking patients in and out
Answering phone and Scheduling appointments
Billing and Coding sheets
Filing Charts
Filing paper work in charts (Operative notes, History, Physical, Copy of Prescriptions, etc.)
Putting new patients charts together
Pulling Medical records. copying and faxing them
Work Experience:
Innocor, Inc. Chattanooga, TN
Quality Lab Tech 08/2016 - Current
Fabricate test samples from sample block to perform a variety of tests to check quality of product.
Enter data collected into system using Microsoft Word, Outlook and Excel; along with J.D. Edwards inventory and accounting software.
Work with Quality supervisor to implement success of company 5s standards to employees on the production floor.
Private Care Rossville, GA
Home Health 04/2016-08/2016
Preformed daily task such as housekeeping, Laundry also preparation and serving of meals.
Assist patent by providing personal services such as bathing, dressing and grooming.
Running errands, such as paying bills, shopping for food and other house hold requirements.
Circle K Stores (formerly The Pantry Inc.) Rossville, GA
Assistant Store Manager: Bonused 10/2014-03/2016
Customer Service relations from cashier to floor interactions.
Daily managerial tasks such as ordering inventory, stocking, safe countdowns, enter daily reports into PDI and Microsoft Excel/Access.
Maintaining safe and housekeeping standards for customers.
The Uppercut Property Services Chattanooga, TN
Secretary 01/2014-10/2014
Customer Service (Scheduling services with customers, answering phone calls, setting up estimates, etc.)
Maintained business records using Microsoft Excel
Accounts Payable/Receivable
Dollar General Rossville, GA
Sales Associate 11/2013-01/2014
Performed Customer service as a cashier.
Put out stock in between customers and daily housekeeping standards.
Maintained customer appearance ready aisles.
Private Care Chattanooga, TN
Home Health 04/201*-**-****
Preformed daily task such as housekeeping, Laundry also preparation and serving of meals.
Assist patent by providing personal services such as bathing, dressing and grooming.
Running errands, such as paying bills, shopping for food and other house hold requirements
Wal-Mart Chattanooga, TN
Stock - Hourly 01/2013-04/2013
Rotated product on shelves and placed new product onto shelves.
Maintained housekeeping standards upon completion of shift.
Maintained products to a customer ready appearance in assigned areas.
Dollar Tree Chattanooga, TN
Sales Associate 03/2012-12/2012
Performed customer service as a cashier.
Reset floor displays according to Plan-o-Grams
Daily housekeeping standards throughout shift.
Stock products in between customers.
Aid &Assist at Home Chattanooga, TN
Homemaker 07/2011-01/2012
Responsibilities at work include customer service relations and satisfaction
Making it possible for the patient to live in their home in comfort
Performing daily tasks such as Laundry, checking mail, household cleaning, preparing meals, etc.
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