Customer Service Manager

CHRISTINE MCCLAIN

**** ******* *** ********, ** *5008 702-***-****

**************@*****.***

Obtain a position where my office management, customer service and Human Resource skills can be enhanced with a long term career. Quality HR professional committed to approaching administrative and HR related tasks with tenacity and attention to detail.

SKILLS

New employee orientations

Exit Interviews and terminations

Employment recruitment

Professional phone etiquette

Customer service-oriented

Flexible, reliable and dependable

EXPERIENCE

07/2015 TO 1/2018

HUMAN RESOURCE SPECIALIST, GARDEN CITY INC dba Casino M8trix

Post job openings, prescreen candidates, schedule interviews, maintain applicant log and tracking of applicants

Process paper work related to new hires including background checks

Compile paperwork for orientation, set up orientation and distribute uniforms

Process paperwork related to new hires, ensuring proper I-9 materials and maintenance of I-9

Perform various clerical duties and other duties as needed

Supports the

Post job openings, prescreen candidates, schedule interviews, maintain applicant log and tracking of applicants

Process paper work related to new hires including background checks

Compile paperwork for orientation, set up orientation and distribute uniforms

Process paperwork related to new hires, ensuring proper I-9 materials and maintenance of I-9

Perform various clerical duties and other duties as needed

Supports the

Coordinated employment offers with management and extended offers to selected candidates

Process paper work related to the on boarding of new hires including entering of data in the system

Conducted background checks through on boarding process

Post job openings, prescreen candidates, schedule interviews, maintain applicant log and tracking of applicants

Compile paperwork for orientation, set up orientation and distribute uniforms

Process paperwork related to new hires, ensuring proper I-9 materials and maintenance of I-9

Completed employee employment verifications and unemployment paperwork in a timely manner

Captured key feedback from employees during exit interviews

Explained employee compensation, benefits, and promotion opportunities

Address and helped resolve with the Accounting Department general payroll-related inquires

Perform various clerical duties and other duties as needed

Support the HR Director

9/2014 TO 7/2015

HR MANAGER/ADMINISTRATIVE ASSISTANT/BOOKEEPER, TRINITY CHANGE INC.

Record keeping of daily operations for the business including Human Resource Management, maintaining all records related to existing staff and new hires

Coordinated employment offers with management and extended offers to selected candidates

Assist in the training of new hires

Post job openings, prescreen candidates, schedule interviews and follow up with new hires

Process paper work related to new hires including live scan fingerprinting, background checks and ensuring proper I-9 materials and maintenance of I-9

Payroll processing, create spread sheets for mileage, process checks for mileage and payable and receivables

Address and helped resolve general payroll-related inquires

Completed employee employment verifications and unemployment paperwork in a timely manner

Support the Director, Finance Director and Field Manger

03/2013 TO 07/2014

OFFFICE MANAGER/ADMINISTROR HR ASSISTANT, TEAME VIEW PLAYER SERVICES, LLC

Record keeping of daily operations for the business

Entering numerical data into database in a timely and accurate manner

Educated employees on group health plans

Keeping all medical and dental information up to date and accurate within the system and on the spread sheet

Posting job openings, scheduling interviews and coordinated employment offers with management and extended offers to selected candidates

Process paper work related to the on boarding of new hires including entering of data in the system

Ensuring proper I-9 materials and maintenance of I-9

Tracking of attendance and keeping spread sheet up to date weekly, monthly and quarterly

Assisted in the revision of company personnel policies and employee handbook

Address and helped resolve general payroll-related inquire including assisting with payroll processing

Assisted with receptionist duties, file organization and research and development

Supported Director

EDUCATION

HIGH SCHOOL DIPLOMA, Branham High School- San Jsoe, Ca

VOLUNTEER WORK

EVA WOLFE ELEMENTARY PTA

Served as President, First Vice President and Historian

Ran Meetings

Kept records of members

Planning and execution of fundraisers such as Entertainment Book and Holiday Gift Shop

Planning and execution of events such as fall festival, spring carnival and assemblies

References

Carroll Lambert 408-***-**** ext 247

NICOLE CLOWDSLEY 408-***-**** EXT 336

GREG STEPONAVICIUS 408-***-**** EXT 171

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