SUMAN LINGAPPA, MBA

***** ****** **** ***** *****, FL 33647 813-***-**** ac5uq1@r.postjobfree.com

PROFESSIONAL SUMMARY

Earned MBA in June,2014 to develop managerial skills necessary to be effective in a rapidly changing business environment. Diverse background includes Project Management, Business Analysis, System Analysis and Risk Management. Highly organized leader capable of managing multiple projects concurrently in a high stress environment. Excellent oral, written and interpersonal communication skills to effectively interact with all levels of management. Ability to present and discuss technical information that establishes rapport and persuasion. Strong understanding of project management, and process improvement using SDLC with Agile Scrum methodology. Experienced in providing training per Operational Risk Policy and Risk Control and Self-Assessment(RCSA) process guidelines. Knowledge of CITMP rules Identity and Access Management(IDAM) standards.

EXPERIENCE

Freedom Health Care Florida (Contract) 04/2017 - 12/2017

Share Point Business Analyst /Project Manager

Worked with team directors on product implementation, technical system resources and solutions.

Reviewed technical documents created by the Development team and Functional documents by Business Analysts.

Assisted QA team in reviewing the test plans and test specifications documents and participated in QA testing cycles.

Created User Acceptance Test Plan for the new Agent Portal 2017 scheduled for deployment end of the year.

Managed and maintained IS ticket system – Service Now for open and closed customer requests. Provided reports to the Directors on weekly basis.

Extracted the IS project task reports from SharePoint, analyze the data and prepare presentation of KPIs to the senior management.

Managed projects in SharePoint everyday by collaborating with Development, Application, Infrastructure, DATA, BA and QA teams.

Supported Service Now/SysAid ticketing process related to customer Medicare and Medicaid concerns and report to Centers for Medicare & Medicaid team (CMS) to resolve customer issues and provide updates in service now.

Worked with Business Analyst team on open Annual Enrollment Period (AEP) incorporating additional information into the newer year enrollment processing instruction.

Drafted Visio diagrams for Maximum (MOOP) Out Of Pocket application to see the difference coverage for individual customers privileges.

Generated Google Analytic reports for Freedom & Optimum healthcare website on a weekly basis to compare with other healthcare providers

Managed project budgets, analysis, measurement and governance for Internal/External Audit. Provided Management status on work accomplished.

Worked end to end on projects starting from Initiation to Deployment and maintained best practice log.

ACG Auto Club Group Tampa Florida (Contract) 07/2016- 1/2017

Project Analyst with Identify access and privileges for Business unit

Managed and documented business requirements, advised and assisted business on business priorities, and risks involved in the applications.

Reviewed all the policy and procedures as it relates to privileged access which allows individuals full and or unlimited permissions to the resources within authority.

Conducted research to determine the solutions to business requirements currently exist within the business unit by granting various levels of privileged access to system administrators, network administrators database administrators, application developers and desktop support team with standard practices.

Provided support to information security team and works closely with the other members of the team to develop and implement a comprehensive information security program.

Took initiative to explore alternative approaches to project tasks, existing processes and other project objectives

Perform special studies and provides analytical knowledge to aid and project team with development of innovative and effective recommendations.

Planning and organizing of information and achieving stated objectives within designated time and frame. Any policy regarding inactive accounts to be monitor for more than 90 days are to either removed or disabled.

Monitored all internal controls, policies and procedures were followed and closely monitored to mitigate risk caused by non- expiring passwords.

Knowledge and understanding of the company's business practices and familiarity with the company's products and services especially in the customer service pertaining to Insurance policies.

Involved in data analysis by creating column analysis and cross database analysis in Information Analyzer using InfoMaker/Informatics and ISO.

Interacted with representatives of various business units to meet specific security requirement and defines processes and standards to ensure that security configurations are maintained for sales Force with multiple databases to filter based systems through Informatica.

JP MORGAN CHASE, NEWARK, DELAWARE 1/16 - 6/16

Project Manager, Asset Management/Compliance and Risk

Managed and Controlled all Risk Applications and documented compliance procedures.

Monitored all deviations and Risk Control Self Assessments (RCSA) acceptances from project initiation to deployment of application.

Coordinated the monthly and quarterly reporting of Key Risk Indicators and Operational Losses for senior managements.

Reviewed and assessed the Information Security Administration (ISA) functionality against documented compliance requirements with System Inventory, and Audit Quarterly Review ADQR.

Worked on Risk controls by specifying, tracking, and configuring items with effective detail records and updating information through audit.

Prepared Project Plans for each enhancement and updated the project plans as per the feedback received from Business Analysts and Development Teams.

Reviewed enhancement BRDs for all applications that have been impacted, attend calls with Application team to review and approve.

Conducted and Coordinated UAT testing cycles with application owners in different environments. Monitor the defects and once fixed get it re-tested by SMEs.

Validated each module by testing them individually as well as testing them together as a group to ensure that they interact with each other correctly, Testing included: Full functional, Regression Testing, User Acceptance testing.

METLIFE TAMPA, FLORIDA(Contract) 01/15-12/15

Project Manager for Global Reinsurance Data Repository (GRDR)

Managed Enterprise level Data Repository system migration to Global Data Repository Systems and its product lines with the huge exposure and knowledge to learn and adopt quickly into MetLife culture.

Under direct supervision of a senior project manager or a Program Manager, oversees a small project or phase(s) of a larger project.

Conducted project meetings including the BRD and FRD Review meetings and make note of changes, responsible for all aspects of the project over the entire project life.

Familiar with system scope and project objectives, as well as the role and function of each team member, to effectively coordinate the activities of the team.

Prepared minutes of the project meetings and circulate it to the team and make sure that team members complete their assigned tasks after the proposal process and service is finalized and submitted.

GRDR is a platform of choice for the business community that desires consistency and control of accounting entries that adhere to reinsurance treaty parameters. Reviewed reporting requirements based on these data elements.

Implemented Agile methodology with iteration, using Sprint methodology in the project plan.

CITIGROUP TAMPA, FLORIDA (Contractor) 05/12 - 12/14

BA/PM - Hardware Asset Management

Managed Hardware asset management (HAM) projects in Global Function Technology Services (GFTS) team coordinating efforts with cross functional teams. Communicated approvals for server locations, utilization and required deviations. Personally, entered over 405 requests across the GFTS portfolios of Risk, Finance, Compliance, & Architecture.

Conducted daily calls with the application team managers and provide updates regarding service requests. Maintained SharePoint site tracking all relevant request information, including approval status.

Ran weekly Total Cost ownership (TCO) reports for GFTS team to gather forecast data and verify budget allocations.

Followed System Development Life Cycle (SDLC) methodology in uploading all project deliverables with relevance to stakeholders needs with the proof on concept to the final product.

Monitored (RASCI) Responsibility, Accountable, Support, Consulted & Informed matrix for individuals responsibilities and provided weekly Status to Management.

Facilitated requirements gathering with project stakeholders, IT partners, and business partners. Also applied best practices for project optimization and implemented policies for ongoing projects.

Supported Basel II application for internal rating system for better tools services to better manage credit risk exposure for internal rating for quantitative and qualitative inputs.

Worked on Dev Cloud for risk related infrastructure projects, for the best practices methodology. Allocating CPU/Memory and Storage for emergency fixes.

Collaborated with Development and Architecture team in analyzing system design and implementation.

Monitored database diagnostics and its impacts on performance; recommended changes of hardware and configuration of database based on this analysis and shared accordingly with the application team members.

Coordinated with development team in getting either in-house or outsourced projects until post project review and communicated updates to stakeholders.

Conducted daily calls with application team managers, provided updates regarding service requests, and maintained SharePoint site tracking all relevant request information, including approval status.

Ensured all requests had valid justification and were entered into Citi System Inventory (CSI) system for annual audits.

Coordinated the 2010 CSI Annual Data Quality Review (ADQR) for over 150 applications across GFTS team for the enterprise technology office.

Reviewed reports through Cognos reporting for Business intelligent for extra data reports from CSI

Worked on enterprise technology in house application for customer relationship management and business planning that matched request for proposal

CITIGROUP

Business Analyst /Project Manager/RCSA & Compliance 07/04-04/12

Worked on IDM requires with all attributes and values needed to successfully provision/de-provision a user be sent via Citi Marketplace for Entitlement.

Achieved and managed Management Excellence project by verifying all Standard Development life cycle (SDLC) standards for all projects, achieving audit compliance for Global Common Application Technology.

Developed project plans for tracking activities of Development team, Testing team, Business Analysts and Project Team.

Updated requirements and reviewed with the project team to ensure that the document was sufficient to proceed with next steps in implementation.

Worked with the development and project team in reviewing the issues, risks and CAP/change controls.

Worked with UAT team in reviewing the test scripts and conducting the functional tests.

Updated the project plan timely and accurately to ensure that the project plan is update and sufficient. Ensured that implementation plans are sufficient and covers all aspects of project.

Interfacing with members of scrum team, and line of business product teams and business analysts for results provided with the complete understanding of I&AM structures/processes such as provisioning, entitlement certification, access removal and privileged access.

Driven projects with risk mitigating culture within Banking Technology aligned to proactively identify, assess, and manage inherent risks within our platforms and services have been a subject matter expert on technology risk management with understanding of IT access control policies preferred and worked well with Stakeholder engagement skills, including ability to interact with middle/senior management.

Prepared root cause analysis reports and lessons learned and circulate to the team as part of process improvement.

Collaborated with Business Information Security Officer (BISO) to provide evidence with Risk and Controls are documented and shared cross Citi standards.

Developed an integrated technology control framework maintaining the appropriate balance between risk mitigation, product growth, and financial returns. Partner closely with business and technology stakeholders providing clear direction and guidance to manage risks, optimize returns, and enhance the client experience. Compliance testing and validation of controls and risk analysis, including identifying and management of IT- RCSA risk issues. Managed the Corrective Action Plan (CAP) that clearly defines monitor progress on a timely.

Collaborate with Audit, risk management, business controls functions and the technology teams to drive transparency and measureable to sustainable controls improvement

Support the business unit in development of Key Risk Indicators (KRIs) and monitor business response to identified risk concerns.

Provides guidance and support to application managers in resolving problems to ensure infrastructure and application stability.

Applies various risk management techniques and procedures, as well as the company's risk methodologies to mitigate the risks as per SDLC process.

Monitor all Audit Risk Review (ARR) and noncompliance high risks issues and followed up with the team to resolve issues for internal audit requirements.

Worked with app team to reduce the complexity of the Service Orientation Architecture (SOA) entities running in a diverse set of applications with multiple application systems and IT infrastructure.

Enforced Identity and Access Management guidelines to management with provisioning and de provisioning for security discipline that enables right individuals to access the resources using Citi Market Place, One Approval and VSR (Virtual Service Request Applications).

Worked with SSO Single Sign team on and password management to protect resources and define attributes to the policy.

Created SOAP XML request using HP Mercury VuGen tool for Citi Multilevel Authentication Management and Authorization Transaction project (CMAMT). WSDL was used inserting soap calls.

STRENGTHS AND ABILITIES

Change Management Quality Assurance Citi Systems Information

Hardware Asset Management Workflow Management Total Cost Ownership (Cost Estimates)

GRC Auditing Project Management

Annual Data Quality Review Risk Control Business Process Improvement / Analysis

Systems Development Life Cycle Enterprise Technology Planview

PeopleSoft Info Maker Identity Access Management

EDUCATION

MBA. Master in Marketing & Management, Westwood College Online, May 2014

Bachelor of Science in Business Administration and Accounting, India, September 1998

Six Sigma Black Belt Certified 2018 - #627727

Scrum Master Certified - 2017 - #605575

ITIL Fundamental Certified - 2018 - #GR750404845SL

Prince 2 & CISM is in progress

PMP Boot Camp, 2012

Certified Information Systems Security Professional Boot Camp (CISSP), 2008

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