Customer Service Administrative Assistant
Resume:
Brittany S Williams
**** ******** **** ** *******, TX 77373
**********@*****.***
OBJECTIVE
Results-oriented individual who thrives in fast-paced and competitive environments. Brings strong presentation, analytical, communication and problem solving skills. Specializing in developing innovative solutions to organizational problems. Excels at cultivating, managing and leveraging client relationships. To obtain a position with an organization that allows me the opportunity to utilize my work experience, education and professional skills.
SKILLS
Professional
Leadership Skills
Creative Problem Solver
Adaptive Team Player
Critical Thinker
Strong Written & Verbal Communication
Detailed Oriented
Organizational Skills
Software
Database: SAP, WHIZ, APEX, Oracle, AS400, Big Data, JD Edwards
Platforms: Windows XP, Windows 7 Windows 8 Windows 10, and Microsoft Office Suite 2013
EXPERIENCE
Alight Solutions-Woodlands, TX
09/2017-Current
Human Resource Benefits Specialist
Assisting with the administration of all benefits and retirement programs.
Effectively interprets FMLA and ADA implications as they relate to leaves of absences/disabilities.
Enrolls employees with carriers and process life status changes & Assists employees regarding benefits claim issues and plan changes.
Processes and administers all leave-of-absence requests and disability paperwork: medical, personal, disability and FMLA.
Respond’s to 401(k) inquiries from managers and employees relating to enrollments, plan changes and contribution amounts.
Rockwood Shutters & Blinds-Houston, TX
06/2016-05/2017
Customer Service Scheduling Representative
Responding to high volume inbound and outbound calls expeditiously.
Responsible for the effective and efficient scheduling of 7-10 technicians on a daily basis.
Identifies gaps in schedules, zone coverage and skill sets.
Utilizing multiple complex mapping programs such as Google Maps and Bing Maps.
Possessing the ability to make complex logic based decisions about customer scheduling and the ability to multi-task, prioritize and manage time effectively.
Adecco/Sharp Electronics-Memphis, TN 08/2014-May-2016
Technical Support Representative/Product Specialist Supervisor
Responding to high volume inbound and outbound calls in a timely manner.
Supporting Sharps Channel Business, and end-user engagement, while maintaining current knowledge of industry trends, needs, and solutions.
Possessing the ability to communicate complex concepts for Digital Signage and Displays into simplified applications with the ability to multi-task.
Received and screened a high volume of internal and external communications, including email and mail, managing annual reports and presentations, troubleshooting displays and processing warranty claims as needed.
Review and forecast inventory and order as required.
Creating and processing purchase orders via SAP.
Managing any SLA’s (Service Level Agreements) that may be in place and managing any Master Agreements between the suppliers and the company.
Hunter Fan Corporation-Memphis, TN
04/2013-08/2014
Technical Support Representative/Administrative Assistant
Managing a large volume of inbound calls in a timely manner and customer follow-ups as needed.
Troubleshooting a variety of technical and non-technical issues customers are having with their ceiling fans, and home environment products.
Performing administrative and office support activities for multiple supervisors. Duties include word processing, creating spreadsheets and presentations, releasing orders, filing, and faxing.
Collate purchase orders and purchase requisitions in order to order materials, goods and supplies.
Processing warranty claims via email, fax, and mail.
Carey of Houston-Houston, TX
11/201*-**-****
Reservation Specialist/Accounts Payable Clerk
Responding to high volume inbound and outbound calls.
Researching, organizing and negotiating contracts for best pricing, handling client’s requests and booking travel needs
Performing a variety of duties including posting receipts, filing, and tallying deposits. Verifying the accuracy of invoices and other accounting documents or records.
Update and maintain accounting journals, ledgers and other records detailing financial business transactions, disbursements, expense vouchers and receipts. Processing payroll.
Additionally, working with databases and bank accounts pertaining to invoices and matching them with the work orders and other verification processes to prepare the bill for payment.
IRT/AT&T-Houston, TX
09/2008-05/2010
Customer Service Representative/Supervisor
Responding to high volume inbound calls, research and resolve billing issues, while providing information on products and services.
Assuring that agents are productive and meeting required sales goals.
Coaching and developing agents to be efficient with recommending and closing sales; Administrative, clerical, and data entry with multiple systems.
EDUCATION
University of Phoenix
Aug/2014-Current
Houston, TX
BA: Science in Business Management
Minor in Project Management
Aldine High School Aug/1999-May/2002
Houston, TX
Diploma
REFERENCES: Upon Request
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