Professional Summary

Energetic accomplished professional with experience in Executive support, PMO support, Human Capital support, Corporate and Sales experience.

I understand the value of building strong interpersonal relationships with managers, team members and clients in order to provide an exceptional business support.

The ability to anticipate, identify and solve problems comes in handy in rapid moving projects and to excel in high-pressure environments.

Extensive experience in customer service, business support and managed care, I can provide the best service for the company and the clients.

A reputation for stability while looking forward to new challenges.

Pay critical attention to detail, forward thinker, excellent written and / oral communication skills in both English and Spanish.

Education

Montgomery College, Takoma Park, MD 1997 - 2000

Technical Skills

Microsoft Office Suite

Timberline, Siterra

Clearvision

Adobe Page Maker

Lotus 123

Medisoft, Oracle Productions

VPM client services

CTS system

Insite

Site Handler

PROS

Field Scheduling Tool

Network Flow Verizon System

Excel

SharePoint

Professional Skills

Read and speak Spanish fluently

Coordinating interviews for talent acquisition

Skilled Management and with Proven Supervisory Skills

New Client Business and Customer Relations

Amtrak RMS system administration

Pre-Screening candidates for recruiters

Multi-lingual and Fluent in Spanish

Exceptional Computer Software Skills

Leadership and Civic Engagement

Excellent Communicator Oral Communication

Skilled at-Risk Analysis

Professional Experience

Allegis Group, Inc. 02-2018- present

Project Coordinator (Contractor)

Provide administrative support for conferencing services audio, video, and web.

Managing Vendors

Provide service delivery metrics for voice, video, and web conferencing services

Maintaining process documentation

Creating and maintaining a Service Catalog for UC offerings

Creating and maintaing end user training documentation

Working with teams to identify areas for improvement

Staying informed of trends and best practices in the performance, availability, problem and capacity planning areas

Supporting key service-level goals, including average response time, mean time to repair, availability and problem management

Leverages ITIL process frameworks to drive continual process improvements.

Amtrak 08/2016 – 12/2017

HR and Executive Analyst

Coordinated and maintained AVP’s calendar.

Maintained corporate expenses for AVP.

Coordinated and led monthly director’s meetings.

Worked closely with the PMO department focusing on the major projects and forecast for our group.

Arranged training, conferences and travel for the AVP directors.

Maintained monthly reports.

Coordinated high level management meetings.

Was Promoted to an Executive Analyst under Amtrak’s CIO.

Full life cycle support for Amtrak’s IT talent acquisition team.

Provided support to the HR department, dealing with highly sensitive information.

Worked directly with IT AVP’s, high level IT managers and the PMO AVP to ensure the department is appropriately staffed to support project management needs at the enterprise-level.

Candidate pre-screening on all candidates getting ready to go to interviews or panels.

Scheduled and set up panel interviews for managers and directors.

Reviewed the I-9 information for candidates.

Created reports and presentations for the monthly Talent Acquisition meetings.

Help set up travel for interviewees coming in from out of town.

Reviewed and sourced resumes.

Tracked and maintained monthly status report on all new candidates for IT.

Traveled, coordinated, and worked numerous career fairs and events representing Amtrak.

MedStar Health Services 10/2015 – 05/2016

Project Coordinator

Supported high level network engineers and architects during the implementation of the new Cisco ISE project.

Updated project details and progress reports to hospital AVP’s and high-level personnel, through the Planview system as well as weekly progress reports.

Assisted in the testing and worked closely with engineers during Go-live process of the project

Helped create communications documentation that would be distributed throughout all hospital facilities.

Traveled to various hospitals and provided heavy documentation support.

Alcatel-Lucent 01/2014 – 04/2015

Project Coordinator for Project Control- (Remote)

Lead Project Controls Manager for the Baltimore, Maryland, DC & Virginia Verizon AWS project.

Responsible for analyzing and solutions of problems

Lead of administration of project processes and procedures

Worked with Site Development to ensure proper documentation was received to ensure successful site construction

Assist in the development and maintenance of a project plan major milestones

Assisted in running daily construction meetings

Assure preparation of plans for all necessary project tasks to satisfy customer and management requirements.

Maintain main Project Tracker and task updates in the FST system for Alcatel-Lucent

Attended weekly project meetings with client

Prepared and submitted commitment request and purchase order to accounting.

Pinnacle Wireless 01/2014 – 04/2015

Assistant Project Manager

Oversaw payroll and timesheets for all construction crew members.

Oversaw project quality control, delivery and archival documentation for the Project. Documentation that would be delivered to our customer’s web-based site for closeout and billing.

Assisted in the development and life cycle of all the projects, overseeing major milestones for project completion.

Created and Maintained construction tracker.

Oversaw the major equipment tracker for construction.

Assisted the billing manager in project financials to help maintaining a cost budget and actual cost comparison for the life of the project.

Assisted in investigating and finding a resolution into the companies aging billing report that would negatively impact the project’s profitability.

Oversaw construction crew schedules and kept up the market job tracker/

Researched and Submit Crew info and Site Oracle ID’s for the Field Admin Report.

Ran daily status report meetings.

Researched and submitted Crew info and Oracle ID’s for the Home Depot Report and Hotels report for billing purpose.

Prepared purchased orders.

Smartlink 03/2012-03/2013

Project Coordinator for T-Mobile

Provided project coordinator services and managed the project deliverables and related activities required according to the customer specific project plan.

Assist in project quality control, delivery and archival of all Project documentation which includes the upload of documentation into the web-based Insite and (Ericsson Site Handler).

Assist in the development and maintenance of a project plan major milestones.

Assisted in RF Work Order Quality Control.

Manage project financial results, maintaining a cost budget and actual cost comparison for the life of the project. Issues negatively impacting the project’s profitability.

Bechtel 06/2011-03/2012

Project Coordinator Lead for Construction

Construction project coordinator for the Washington, DC, Maryland and Virginia AT&T LTE project.

Maintained a constant and precise log of all contractors and sites.

Created trouble tickets for outages and repairs in CTS system.

Answered calls from contractors and client about site schedule outages.

Attended and assisted all schedule training meetings for our contractors.

Assisted with crew field schedules.

Facilitated in resolving any construction issues that would arise on construction site.

Office Team (Temp Position) 04/2011-06/2011

Project Coordinator

Responsibilities included but where not limited to taking minute notes during client & internal project conferences.

Prepared and send current project status to all project personnel.

Responsible for making travel arrangements & up keeping management calendar for team.

Responsible for setting and organizing the meetings on WebEx with team and client.

Goodman Networks 03/2008 – 03/2010

Project Coordinator Manager & Information Specialist- (Remote)

Lead Project Coordinator for Maryland, North Carolina, Pennsylvania, DC and Virginia regions for Sprint & Clearwire.

Managed the Baltimore area satellite office.

Managed daily administrative task, filing, faxing, and scanned documents.

Handled the incoming and outgoing mail, Federal Express and UPS packages.

Created and maintained project control and status spread sheets for multiple projects.

Attended all client and managerial meetings and took notes when needed.

Prepared and proofread letters, documents and correspondences using MS Word.

Set up and scheduled business meetings and business lunches.

Responsible for ordering office supplies.

Served as overall administrative lead for Siterra access and training which included primary point of contact for client regarding the status of projects in Siterra.

Oversaw up loading of all RF, site acquisition and construction related materials and project milestones into Clearvision and Siterra.

Prepared and submitted commitment request and purchase order to accounting.

Include any major accomplishments in bullet points, i.e., “Lead implementation of multi-site acquisition in 2009 on time and within specified budget,” etc.

Oversaw construction crew schedules.

Promoted to head project controls coordinator Manager.

FMHC Corp. 09/2006 – 03/2008

Lead Project Coordinator / Managerial Project Accounting Clerk

Lead Project Coordinator for Maryland, DC and Virginia regions for Sprint.

Ran and managed Baltimore area office.

Prepared and submitted revenue and cost budget sheets into Timberline and Access databases.

Served as overall administrative lead for Siterra access and training.

Primary point of contact for client regarding status of projects in Siterra.

Oversaw up loading of all RF, site acquisition and construction related materials and project milestones into Siterra.

Prepared and submitted commitment request and purchase orders to accounting.

Created and maintained project control and status spread sheets for multiple projects.

Attended all client and managerial meetings

Promoted from Lead office coordinator to head project Managerial billing specialist.

CitiFinancial 10/2003 – 01/2005

Customer Service Administrator / Loan Officer

Maintained initial and frequent contact with customers.

Key responsibilities included selling loans and insurance products, making recommendations of credit worthiness, closing the sales as well as assisting my co-workers in their closings with their Spanish speaking clients.

Coordinated branch close outs and lock box operations. Posted loan payments to customer accounts and called customers to remind them of their payments.

Deposited daily branch deposits (Roughly around $10,000 – $200,000 weekly) into bank.

Recommended solutions to difficult delinquent accounts, and servicing accounts. Performed administrative task which included cash drawer management, answering telephones, routine word processing, ordering supplies, and paying bills.

Contact this candidate