Administrative Assistant

Ann Marie Brown

**** ******* ****** 610-***-****

Prospect Park, PA 19076 **********@***.***

PROFILE

Administrative Support Professional with a wide range of experience in higher education, manufacturing, operations, sales and marketing. Confident self-starter with a strong emphasis on quality and data integrity. Excellent customer service and client relationship skills. Knowledgeable in Microsoft Office applications and various data base systems – Ellucian/Banner, iMODULES and MRP.

EXPERIENCE

Administrative Assistant 2013-2016

Cabrini University

Office of Academic Affairs

Provide general and administrative support to the Academic Deans and Education faculty in the day-to-day operations of the office including scheduling meetings, arranging catering services, ordering office supplies, equipment support, distributing mail, capture, record and distribute meeting minutes and special projects as requested.

Front line support for telephone and visitor reception – provide a welcoming and gracious atmosphere in which to greet, assist and/or direct students, parents and visitors. Be able to respond to inquiries; re-direct calls as appropriate and take adequate messages when required – also problem solve and follow up for a positive resolution.

Manage the flow of student paperwork and documentation – making sure that it gets received, processed and filed properly.

Administrative Assistant 2005-2013

Saint Joseph’s University

Office of University Advancement

Provide administrative support to the Saint Joseph’s fund team and front desk support to all units in the Quinn Hall location.

First line of contact for vendors, visitors and alumni.

Support the efforts of the Executive Director and 5 associate directors in the annual fund group.

Perform database management – updating Banner with biographical and employment information for University constituents, donors, faculty, staff, parents and alumni.

Research and update alumni information using iMODULES CRM data base.

Manage a rigorous gift acknowledgement process for several giving levels plus the faculty and staff campaign.

Support direct mail solicitations from mail merge through printing and mailing.

Manage traffic on the alumni relations email account; answer inquiries and route questions to the necessary University personnel.

Provide support for stewardship and donor cultivation events – RSVP’s, seating charts, name tags, reminder calls.

Performed gift processing duties to register donations and pledges.

Administrative Assistant 2003-2005

Zodiac Arresting Systems America, Aston, PA

Developed products for the controlled deceleration of aircraft for the U.S. Dept. of Defense and foreign militaries in 72 countries.

Reported to the Director of Human Resources and performed a variety of administrative duties in support of multiple departments.

Created a weekly employee newsletter with themes and graphics to highlight company activities, holidays and current events.

Performed sales order entry in the MRP system for select civilian and government procurement agencies worldwide, initiated Mil-Spec (military standards) packaging requisitions and IMPAC (Government credit card orders.)

Assisted the Creative Marketing Manager with printing and distribution of reference materials to Regional Directors, International customers and air show attendees.

Travel document liaison – maintained strong relationship with corporate travel agency to secure, arrange and distribute airline tickets, E-ticket receipts and itineraries from our own

onsite printing kiosk.

Administrative Assistant 2001 – 2003

MONARCH STAFFING Temporary Solutions, Springfield, PA

Temporary administrative assignments including the marketing and quality departments of Wawa Corporate and the Investment Services Department of Sun East Federal Credit Union.

Sales Associate 2000 – 2001

HERMAN MILLER SPECTRUM (Office furniture and space design) King of Prussia, PA

Supported the Philadelphia sales team, providing customers with product information relating to the purchase, shipment and installation of systems furniture, case goods and accessories.

Created quoting and pricing variables and constructed detailed order processing worksheets using on line catalog software.

MRP Data Coordinator 1990 – 1999

THE FRANKLIN MINT (Direct Mail collectibles) Franklin Center, PA

Supported the material planning team in $50 million of collectable plate sales. Notable expertise with on-line inventory and materials in-transit process. Maintain and safeguard established data accuracy standards and transactional integrity guidelines for US operations as well as offices in London, Rotterdam, Hong Kong, Malaysia and Australia.

EDUCATION

GRADUATE – DELAWARE COUNTY COMMUNITY COLLEGE – 2001

Associate in General Studies with Business Administration Curriculum

GRADUATE – ARCHBISHOP PRENDERGAST HIGH SCHOOL

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