Sales / Account Manager

Duane Morris, Sales Professional

***** **** *** ***** **********, Indiana 317-***-****

**********@*****.***

Sales Manager/ Outside Sales / Account Management / Sales Manager for Japan / Technical Product Manager / Inside Sales

Summary

Excellent communicator with similar written, verbal and interpersonal skills, team-oriented, customer and service driven with strong relationship building skills, able to prioritize and manage multiple assignments, self-motivated, ability to adapt to new situations and environments, lead cross-functional teams to achieve goals, conflict resolution-oriented, persistent with resolve. Seeking Outside Sales (non- managerial) position.

Professional Experience

Shield Restraint Systems – Indianapolis, IN 01/14 – 12/17 Sales Manager

• Managed existing customer base and consistently exceeded $10M annual sales goal

• Prospecting and developing new business

• Monthly meetings and reporting:

- Sales performance vs. Plan,

- 3-month forecast,

- Quarterly sales vs. Plan analysis •

- New opportunities status and review •

- Customer monthly (quality and delivery) reporting •

- Pricing and new part numbers reporting •

- Obsolete inventory disposition review •

- Weekly global Engineering project review

- S&OP review

- Major external customer project status and review on a weekly basis

• Annual sales planning review

- Annual, three and five-year strategic sales and product planning process

- Assist in identifying technology footprint needed for future growth

• Responsibilities

- New business case development (Product Financial Summary) review with Executive team

- Development of cost models for new opportunities, and subsequent quotations

- External Portal Administrator and oversight of large OEM customer

- Assist in coordination of production repatriation from overseas to North America

- Coordinate and assist in the development of LTA agreements with large OEM customers

- Overall daily management of customer programs, activities and requests including sample, and PPAP requests

- Coordinate new product transition internally and with customer

- Monitor and report industry and important customer activities and events

- Assist in identifying and developing new products requirements and features, including field evaluation

AMA USA – Indianapolis, IN 6/10 – 10/13

Sales Manager

• Responsibilities

- Developing new business and maintaining varied customer base for overseas based company with multi-product lines

- Cold calling and developing prospective accounts including OEM, distributor and retail customers

- Set-up and attend trade shows

- Develop and maintain customer and competitive data base IMMI – Westfield, IN 6/91 – 4/09

Account Manager - Off-Highway

• Responsibilities

- Responsible for $10,000,000 in sales / approximately 80 customers

- Sales, technical, quality, deliveries activities oversight

- New products development, new business/programs lead

- Primary customer contact for Engineering, Safety, and Pricing Negotiations issues International Sales Manager – Japan 6/93 – 4/09

• Responsibilities

- Developing and maintaining OEM customer base

- Manage distributor/sales rep. relationship and activities

- On-going daily communication and occasional video conferencing with customers/distributor

- Bi-annual customer visits

- Sales, technical issues, pricing, quality, and delivery activities Technical Product Manager 4/09 – 3/10

• Responsibilities

- Liaison between external customers and internal sales and other disciplines

- Coordinate new product and program activities

- New product stage gate programs participant

- Business case development, new idea submissions, and product pricing strategies

- Develop item forecasts, and identify external activities that could affect production

- Identify market trends, and monitor business conditions

- Presentation of market conditions to staff and other internal disciplines and review current programs, new opportunities

- Follow-up new customer inquiries

- Work with internal Marketing Dept. on sales and marketing communication plans Inside Sales 6/88 – 91

• Responsibilities

- Customer/Account Manager support

Education

Bachelor of Science in Business, Indiana University School of Business, Indianapolis, Indiana Continuing Education / Professional Organizations

• Completion of “Negotiating with the Japanese” course at the University of Michigan in Ann Arbor • Completion of Dale Carnegie communications course • Additional German language follow up course • ITA (Industrial Truck Association) representative • AEM (Association of Equipment Manufacturers) involvement

References available upon request

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