MIS Executive

Priyanko Mondal

Mob: 829-***-****/990-***-****

Email- ***********@*****.***

Email- Priyankomondal223@ gmail.com

Carrier Objective

“I want to get involved with an organization where I can enhance my core skill sets to create a sustainable niche for myself as well as contribute and add value towards the organization’s goals and where hard work, honesty and sincerity are appreciated.”

Professional Experience

Presently working in SZI Technologies Pvt. Ltd. (From 18th Aug’15)

Presently working as a MIS Executive & Telecom Provisioner in SZI Technologies Pvt. Ltd.

12 Months worked in Om Innovation Call Services Pvt. Ltd. (OICS)

12 Months worked as a MIS Executive in OICS.

4 Months worked in Aircel Ltd. (Dishnet Wireless Ltd.)

4 Months worked as a MIS Executive of Corporate Sales in Aircel Ltd.

33 Months worked in Aegis BPO.

18 Months worked as a WFM (Work Force Management) Executive in Aegis BPO.

15 Months worked as a CCE (Customer Care Executive) in Aegis BPO.

KEY AREA OF RESPONSIBILITIES

Processing the provisioning of the ASR. (Order Management, Trouble Ticketing and Reporting of telecommunications services.)

Publishing Daily/Monthly Performance Report, Weekly Roster, Shrinkage, Attendance and MIS Reports.

Conduct real time monitoring of Queue, late logins, and break management for agents.

EDUCATION

EDUCATION

West Bengal Council of Higher Secondary Education in 2008. (H.S) with 50% Marks.

Secondary: West Bengal Board of Secondary Education in 2006 with 52% Marks.

COMPUTER KNOWLEDGE

BASIC knowledge in Word, Power-point, Internet, Excel (Including Macro).

Proficiency with MS Office, especially Microsoft Excel.

Strengths

Proven strength in problem solving, coordination and analysis.

Strongly believes in discipline and ability to work independently and as part of a team and work productively

Personal Details

Father: Arun Mondal.

Date of birth: 20th July 1988

Gender: Male.

Marital status: Married

LANGUAGE PROFICIENCY: English, Hindi and Bengali

Date:

Place: Kolkata (Priyanko Mondal)

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