Data Entry Customer Service

Patricia De La Mata

**** ****** *****, ********, ********** 92008

Cell: 760-***-****

********.*********@*****.***

QUALIFICATIONS

Recent university graduate with a passion for GIS and map design using ESRI products and online mapping tools. Ability to make maps user friendly and available to the public is a true passion. Three years experience using ArcGIS Desktop, ArcGIS Online, and ArcGIS Pro in analyzing data for presentation and paper. Preforming geospatial and non-geospatial tasks to evaluate the usefulness of locations in relation to what is needed. Proficient in data entry into databases that can be used as a reference tool for the required information. Ability to listen and understand problems that need resolving and a proven tenacity for handling complex situations. Sound knowledge of technology tools that ensure elevated customer service and accurate data entry.

EDUCATION

B.A., Special Major in Geography, California State University San Marcos, San Marcos, CA

AA, Liberal Studies, Mira Costa Community College, Oceanside, CA

American Association of Geography Member, active member since 2014

PROFESSIONAL MERITS

2017 Paper Presentation “Human Trafficking: Here There and Everywhere” at Annual American Association of Geography Conference in Boston, MA

2015 Poster Presentation on Carlsbad Desalination Plant created by Poseidon Water at Annual American Association of Geography Conference in Chicago, IL

Los Angeles Geography Society – Sponsored by Los Angeles Community College

2015 Poster Presentation on Carlsbad Desalination Plant created by Poseidon Water

People to People Ambassador

2007 Australia and New Zealand

2008 Presidential Inauguration

PROFESSIONAL EXPERIENCE

Pala Casino Spa and Resort August 2017 – Present

Cage Cashier – High Limit Guests

Redemption of casino chips, slot tickets, checks, credit and debit card advances for cash as requested by guests. Issuance and redemption of counter checks (markers) and guest deposits/withdrawals for cash, chips, checks and/or wire transfers. Responsible for maintaining a bank of $505,000 as well as surrounding equipment and work areas. Promote positive guest relations through prompt, courteous and efficient service. Knowledge of local gaming jurisdiction gaming laws, internal controls including Title 31 record keeping and procedures. Establish new computer accounts and process document requirements for credit, check cashing with policy and regulatory guidelines.

Picnic People of San Diego, San Diego, CA March 2011-May 2017

Founded in 1984, a privately owned premier catering company has been providing events for corporate team building, celebrations, and community events. Picnic People teams organized turn-key event planning, including food service, entertainment, logistics for groups ranging from 50 to 2,000 people.

Event Supervisor for San Diego County Events

Responsible for leading teams of associates who set up tents in compliance with safety regulations, organize games and prizes for the guests. Manage time deadlines, coordinate multiple tasks, optimize the use of labor and resources, and resolve on-site challenges. Coordinate the breakdown of tents, repacking supplies, loading truck and returning the site to the original condition. Licensed to drive 30 foot truck.

LEGOLAND California March 2015-August 2016

Waterpark Admissions Employee, Carlsbad, CA March 2016-August 2016

Responsible for selling tickets, training new employees in LEGOLAND’s world class quality standards for guest relations, demonstrating the ability to interact with thousands of guests daily and resolving problems to ensure guests leave with a smile. Used annual pass member database and ticket sales database to develop training standards.

Admissions Employee, Carlsbad, Ca March 2015-March 2016

Responsible for welcoming first-time visitors, annual pass holders and managing the admission process. Cross-trained associates for multiple jobs. Processed cash and credit card sales in accordance with security standards and appropriate controls.

SELECTED TRAINING AND SKILLS

Trilingual – Catalan, English, Spanish

On the Job Trainer for turnstiles, Ticket Booth and Toll Booth attendants at LEGOLAND CA

Guest Services Associate training at the LEGOLAND Waterpark

Event Supervisor – Picnic People

Grill College at Picnic People for cooking the foods that would be served

Microsoft – proficient in Word, Excel, PowerPoint and Outlook

10 key machine proficiency

ArcGIS online – California State University San Marcos

Personal and Professional references provided upon request

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