Customer Service Representative
Resume:
Alma Chavez Esquivel
Phoenix, AZ 85040
Cell: 480-***-****
E-Mail: **********@*****.***
Professional Summary
Qualified Customer service representative with 30+ years in fast-paced customer service and call center environments. Personable and professional under pressure. Skills
Creative problem solver
Exceptional communication skills
MS Windows proficient
Adheres to customer service procedures
Exceptional workflow management
Strong problem solving aptitude
Customer-focused
Exceptional telephone etiquette
Work History
Amazon/Returns
Lexington, KY
October 11, 2017 to January. 06, 2018
Processing customer returns
Randstad (Chase)
1820 E. Sky Harbor Circle
Phoenix, Az 85034
(Supervisor) Fernando Rosas
April 2016 to August 13 2017
Remittance/Doc Prep
February 2016 to April 2016
Uhaul Corp Office
2727 N. Central Ave
Phoenix, Az 85004. 602-***-****
Dispatch Operator
Helped customers with towing arrangements for equipment and vehicle rentals worldwide. October 2015 to December 2015
Kohl's
Online Order Rep.
Seasonal thru Black Friday.
April 2013 to December 2014
Darrells Quality Plumbing 647 S. Ash Tempe, Az 85282 Dispatch/Bookkeeping
Responsibilities were opening office and answering messages and answering phones and scheduling appointments as well as filing and some bookkeeping. Sending out bills and occasional ordering of products for company to have stock available. Earned management trust by serving as key holder, responsibly opening and closing store. Politely assisted customers in person and via telephone. Communicated with vendors regarding back order availability, future inventory and special orders.
Provided an elevated customer experience to generate a loyal clientèle. Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
August 2001 to September 2011
Bashas Associates Federal Credit Union 835 E. Guadalupe Rd. Tempe, Az 85283 Teller Supervisor
Started off my position as Teller and was promoted to Debit card coordinator. Helped with opening two additional branches. Was in charge of ordering cash for all three branches and distributing amongst all tellers. Scheduling tellers and was promoted to teller supervisor. Earned management trust by serving as key holder, responsibly opening and closing store. Politely assisted customers in person and via telephone. Provided an elevated customer experience to generate a loyal clientèle. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
Scheduled weekly inventory pickups and deliveries with vendors. Developed reputation as an efficient service provider with high levels of accuracy. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Education
South mountain High School 7th st and Roeser Phoenix, AZ 85040 GED
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