Sales Customer Service

William (Bill) James

San Francisco Bay Area, CA 925-***-**** ********@*****.*** www.linkedin.com/in/bijames

Senior Technology Executive with a proven track record of bringing products to market, generating over $3B revenue lifetime

Offer unique combination of experience with product management, business development, marketing and sales across major categories of the technology landscape. Skilled at evaluating market opportunities in turbulent environments, cutting through the noise and assembling the right pieces and teams to achieve rapid movement in the most effective direction. Skilled at working with people at all levels, including executives, developers, financiers, marketers and end users. Possess the rare ability of both listening carefully and speaking with authority to “make things happen,” which is important for companies that need to create real activity quickly.

Specialties: Strategy, Execution, Agile Development, Product Vision, Strategic Partnerships, Go-to-Market Strategies, Cross Functional Team Leadership, Team Recruiting and Development, Software Economics,

Start-ups to Fortune 1000 Companies, Emerging, Turn-around, and Expansion opportunities.

Technical Skills: Cloud computing, Machine learning, Pattern matching, APIs and SDKs, UI's, AI tooling, Conversational AI, Web services, Visualization, Big data, Elastic search, GPUs, Microservices, Kubernetes, Dev/ops, SaaS, IP Networks, Mission critical systems, Real-time communication, Messaging, Analytics, Enterprise software, Social media, Mobile, CRM, ERP, Voice, Video, Bioinformatics, Genome mapping, 3-D GIS.

EMPLOYMENT

Vice President Product Management, Genesys, Daly City, CA 2007-present

Products: Customer engagement communications solutions

Established proven track record and trusted with ever expanding responsibilities for cloud computing products conceptualization, definition and execution as well as played key roles in strategic customer market development, OEM contracts, 3rd party integrations and patent portfolio planning and advising. Provided leadership through the definition and establishment of innovative, highly differentiated product categories and next generation software delivery approaches for a direct team of 25 who work with over 700 engineers worldwide creating multiple product lines generating $730M/year revenue.

Brought 16 Cloud native products to market generating over $350M in bookings by leading efforts around Web services, Microservices, Provisioning, Data Layer, Elastic Search, Analytics, Big Data Modeling, Open APIs and User Experience using Continuous Engineering approaches.

Conceived, defined and delivered through close collaboration with engineering a category-leading Mobile Applications Product, three patents issued.

Provided guidance and direction for many mission critical complex product integrations: Amazon, Salesforce.com, Google, AirBnB, WeChat, Twitter, Facebook, Apple, Fidelity, Microsoft, Oracle, SAP, IBM, ATT, BT, Verizon, Deutsche T, GM Onstar, Bank of America, Ticketmaster, American Airlines and others.

Drove the focus on Open APIs, which resulted in doubling integration revenue opportunities, cut the cost of integration development in half and lowered the technical and business entry barriers to foster more innovation with customers and partners.

Took over floundering customer service desktop product and spearheaded focus onto better functional workflow, UI and an "API first" architecture, turning it into fastest growing product ever and face of the brand.

Strategic Alliances Director, Aspect, San Jose, CA (acquired by Concerto, now Aspect Software) 2004-2006

Products: Contact Center communications solutions

Served as lead executive for strategic partnerships that resulting in 151% growth from $45M to $113M.

Negotiated a dozen OEM contracts, including Open Source Agreements.

Managed relationships with Siemens, IBM, Oracle, Microsoft, Nuance, CISCO and many others.

Lead negotiator on several major contracts and managed other alliances professionals.

Senior Director, Strategic Alliances and Developer Programs, Computer Associates, Subsidiary, ACCPAC, Pleasanton, CA (Acquired by SAGE Group) 2002-2004

Products: Cloud, Mobile, and premises-based ERP and CRM Applications for Small and Medium Enterprises

Lead executive for strategic partnerships and developer programs.

Launched Cloud based CRM Partner Program delivering 80 major new applications in three months.

Increased business with IBM from 12 to 500 customers in less than one year.

Closed contracts with hundreds of IBM channel and strategic partners.

Selected to be a member of IBM’s Software Group’s Executive Advisory Board.

Increased total ISV development partners 50% from 335 to 504, FY03 to FY04.

Vice President Business Development, Inreach Consulting, (Startup Consulting), Dublin, CA 1997-2002

Products: Business/market development services for Cloud and Mobile focused start-ups

Helped start-up and midsize companies in developing new market/business strategies, partnership opportunities, strategic alliances, distribution programs and lighthouse sales deals with large recognized brands in vertical markets. Performed products and company due diligence for investment and acquisition activities.

Facilitated 14 companies earning industry validation for their technology and acquire funding in the categories of mobile, messaging, voice server, enterprise reporting and analysis, search, mapping, real estate, 3-D internet tools and collaborative and e-commerce applications.

Vice President of Marketing and Business Development, Paracel, Inc, Pasadena, CA (Businesses acquired by Wavephore and Celera Genomics) 1996-1997

Products: SW/HW for mapping genomes and Real-Time News, based on big data pattern searching

Led the definition and execution of the marketing and business development strategies and plans.

Facilitating OEM arrangements for eventual acquisitions.

Vertical Solutions Development Group Manager, Silicon Graphics Inc, Mountain View, CA (Acquired by Rackable Systems) 1991-1996

Products: Visualization, Scalable servers, workstations, storage solutions, and associated software

Led market development for imaging with machine learning and GPUs.

Grew targeted markets through ISV/OEM/VAR partners from $7M to $200M in four years, using machine learning (ML) and GPUs to establish SGI as market leader in digital photogrammetry, big data/spatial databases. Among the first to productize an application around ML and GPUs.

Conceived and defined applications for what eventually spun out to become Google Earth.

Designed and marketed first SGI on-line marketing/partner self-service server, GEODESY.

Served as keynote speaker at SGI International Distributor’s Conference.

District Sales Manager, Software and Services Sales, Oracle Corporation, Redwood City, CA 1989-1991

Products: Enterprise software: database, middleware, business intelligence and applications

Achieved highest percentage over quota sales unit, 158%. Grew account base from $600K to $8.9M.

Account Executive, Systems, Software, and Services Sales, Digital Equipment Corporation, Santa Clara, CA (Acquired by COMPAQ, now HP) 1985-1989

Products: Servers, storage, workstations, software, and services

Achieved highest percentage over quota in sales unit FY88 (150%) and FY89 (210%).

Closed $1M of business online using ARPANET (pre-Internet).

Member of Laboratory Staff, AT&T, Bell Labs managed, Sandia National Laboratories, Livermore, CA 1982-1985

Products/Programs: National Security: Defense, Energy, and Climate

Worked on ARPANET and formative personal computer and vector processing applications.

EDUCATION

Master of Science, School of Business and Economics, West Virginia University, GPA 3.9

Bachelor of Business Administration, Information Systems, Kent State University, Honors College, GPA 3.7

Stanford University, Hoover Institute, Public Policy Post Graduate Coursework, Arms Control and Disarmament

Digital: 6 Months Executive Sales Training Program

Courses and Consultant training in Agile, Continuous Engineering and Dev/Ops product development

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