PROFESSIONAL EXPERIENCE

AUTOMATED RECORDS COLLECTION – BRYAN, TX 2017 to 2018

Director of Technology and Support

Managed Information Technology for company including network and desktop architecture, design, support, and implementation.

Managed company aspects of building project including networking, electrical, HVAC, plumbing.

Able to manage building project through challenges with diverse team and through opening communication by creating a project plan and weekly meetings.

Lead customer Help Desk team for internal customers as well as 70 legal firm clients.

Planned and implemented strategies to create a proactive deployment environment.

VINE CHURCH – CARBONDALE, IL 2003 to 2017

IT Director / Programs and Special Events

Director of information technology including helpdesk, support, & troubleshooting

Director of information technology including helpdesk, support, & troubleshooting

Full P&L responsibility for managing IT, Children’s Program and International financial budget.

Organized and lead annual training and informational gathering for IT and Program leaders

Directed, promoted, and organized special events with over 4000 participants

As Information Technology overseer implemented multi-tiered website for multiple organizations

Oversaw IT staff and volunteers regarding support, server, help desk, and web development

Supported MS Access, Excel, Outlook, and Word

CATERPILLAR, INC – PEORIA, IL 1998 to 2003

IT Project Manager / Strategic Planner / Wireless Architect

Managed hundreds of concurrent IT projects using MS Project for multiple regions’ customers

Responsible for defining requirements for wireless and telecommunication projects

Responsible for customer status updates and troubleshooting scope and project timing changes

Spoke at annual conference to update customers about changes in Telecommunications industry

Communicated with vendors and worked out deals for customers to provide low cost services

Responsible for beginning to end project implementation;

Project Manager for Wireless projects and Latin American & Asia Pacific telecommunications

Designed the corporate telecommunications strategy / architecture for wireless communications.

Comprehensive management and financial responsibility of the regional telecommunications

Coordinated & facilitated international strategic planning sessions for Latin America & Asia Pacific

Served as a liaison between the company and internal customers in resolving issues at all levels.

Successfully negotiated annual cost savings for regional telecommunications internationally.

Presented Wireless Value Presentation, to the CEO and Caterpillar’s Executive Office.

Green Belt during of the roll out of Six Sigma

NASCOTE INDUSTRIES – NASHVILLE, IL 1996 to 1998

Management Information Systems Engineer

Supported hardware, software, network, and desktop systems for the facility and factory

Supported network including the running and terminating of cabling in harsh conditions.

Spearheaded and launched a computer inventory system to track and distribute IT equipment.

EDUCATION

BS IN ELECTRICAL ENGINEERING / MINOR IN MATHEMATICS / SPECIALTY IN COMPUTERS

SOUTHERN ILLINOIS UNIVERSITY – CARBONDALE, IL (1998)

ADDITIONAL PROFESSIONAL CERTIFICATIONS & TRAINING:

Six Sigma Certified Green Belt – Caterpillar Inc, Cellular Service Optimization project

Lucent Fiber, FORE ATM, Cisco Router, Facilitator Training

Intercultural Communications Latin American International Telecommunications Speaker

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