Legal Assistant Customer Service

SHANA-KAYE PUSEY-BRANDON

** ******** ****** ● Maplewood ● New Jersey 07040 ● 973-***-**** ● *********@*****.***

EDUCATION

PACE UNIVERSITY, Paralegal Certificate New York, NY July 2015

UNIVERSITY OF TECHNOLOGY, Bachelor of Laws Kingston, Jamaica August 2012

SKILLS

Proficient in Lexis Nexis, Westlaw, Carilaw, Public Access to Court Electronic Records (PACERS), Electronic Data Gathering Retrieval System (EDGAR), Automated City Registered Information System (ACRIS), Shepardizing Microsoft Word and Excel, PowerPoint, Access, REO-Central, Ramquest and Resnet. 45 WPM typing speed, Fluent in legal terminology, exceptional telephone etiquette, Legal research, Writing and editing and advanced word processing.

PROFESSIONAL EXPERIENCE

RIVER SPRING HEALTH, Kew Gardens New York

OPERATION SPECIALIST August 2017-Present

Liaising among Nurse Care Managers, Members, Plan Staff and Vendors to guarantee that authorization procedures and control are followed.

Authorize services requested by members, order services and assist care managers with members’ interaction.

Provides general administrative and clerical support including mailing, scanning, faxing and copying to management

SUTTON ALLIANCE, LLC, Valley Stream, New York

LEGAL ASSISTANT March 2016-February 2017

Opened, reviewed, modified, and closed contracts from beginning to end including attorney review, negotiations, and communication with agents and clients to successfully close.

Assisted with the review and drafting of closing statements, figures, title ordering/ clearing, closing docs, village inspections, negotiations, deed packages and much more.

Coordinated and resolved administrative, customer service and clerical support tasks.

Assisted with clearing titles and resolving all post-closing issues.

Reviewed and produced HUDs, Title Commitments, and Deeds for closings.

LAW OFFICE OF DANIEL NWALOR, Brooklyn, New York

LEGAL ASSISTANT January 2015-February 2016

Researched immigration and government regulations, case law and procedures to support client cases.

Maintained and updated monthly reports and spreadsheets with sensitive information

Contacted clients directly via phone or e-mail and acted as a liaison between the clients and attorneys

Prepared, reviewed and filed nonimmigrant and immigrant visa petitions to the United States Citizenship and Immigration Services ("USCIS") and to the Department of Labor.

Advocated and communicated extensively with clients regarding requests for information, case status and immigration procedures.

REFERENCES

Available upon request

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