Employee Relations Customer Service

Tina Fisbeck, CSSR

***** ****** ***

Thornton, CO. 80602

Mobile: 720-***-**** *********@*****.***

CAREER SUMMARY

Extensive Strategic Recruitment and Human Resources Generalist experience in the areas of employee relations, staffing, performance management, training, communications, labor relations, employee engagement and organizational development. Using metrics to ensure timely filling of positions, accurate on boarding and hiring.

Strong employee relations experience to include the rollout and managing work force reductions, redeployments and reorganizations.

Training and workshop development experience in the areas of management development, customer service, communication skills, employment law, new employee orientation and performance management.

Policy and procedure design and development experience. Excellent communication skills. Deployed many corporate communications and program.

PROFESSIONAL EXPERIENCE

Imagine! – Lafayette, CO.

Talent Acquisition Specialist 5/14 – Present)

FMLA for current employees

Employee Relations

Exit Interviews

Identify recruiting needs, direct appropriate action plans

Create and maintain relationships with all hiring managers to assist in hiring needs

Manage initial interface with candidate to final interview and onboarding. Complete full cycle recruiting (Service lines include all positions from receptionist to the C-Suite within the DD community)

Provide support to managers via applicant tracking system, creating job templates where necessary and editing/quality- checking requisitions to assure professional before posting to website

Sourcing/Posting on external websites

Leadership development in behavioral based interviewing

Single point of contact for HRIS system within Recruiting/reporting and other HR functions

Centura Health– Denver, CO.

Talent Acquisition Specialist/HR (7/06 – 5/14)

Identify recruiting needs, direct appropriate action plans, provide HR management and consultation in the areas of employee relations, staffing, organizational development, and talent and leadership development.

Meet hiring deadlines of time to fill at 31-35 days.

Create and maintain relationships with all hiring managers to assist in hiring needs.

Manage initial interface with candidate to final interview and onboarding. Complete full cycle recruiting. (Service Lines included Allied (food service, housekeeping, administrative, security), Clinical; Home Care and Hospice nursing to include all executive level positions, all therapies, CNA and LPN, SNF and AL/IL staff, ED, ICU, Flights

Provide support to managers via applicant tracking system, creating job templates where necessary and editing/quality- checking requisitions to assure professional before posting to website.

Provide HR communication and leadership to business line managers focusing on workplace improvements, leadership behaviors, communication and teamwork.

Swedish Medical Center, Englewood, CO.

Human Resources Generalist

Drove HR processes including employee relations, staffing, performance management and organizational and management development

Functional role in the development and implementation of streamlined interview and hiring processes, performance management tools and processes, employee morale team, teambuilding and communication workshops and exit interview process. (Service lines included ED and Mom and Baby)

Deployed training and development functions. Designed and conducted training programs in the areas of management orientation, front office operations, customer service and employment law. Served as communications specialist.

Worked with managers on corrective action counseling and overseeing employee grievance process.

Investigated policy infractions, wrote summary of findings and made recommendations for corrective action.

Work with directors on EEOC claims, legal compliance, unemployment claims and employee advocacy.

The Children’s Hospital – Denver, CO

HR Assistant/Jr. Recruiter

Maintained ATS system and filing of all applications

Updated website for postings

Assisted other recruiters in needs/advertising for current open positions (Service lines included all Allied positions)

Participated in RFP process for new ATS system and then was lead on implementation team

Customer service

EDUCATION

Master of Science in Business Administration; Kaplan University, Davenport, IA.

Bachelor of Science in Business Management; Kaplan University, Davenport, IA.

Human Resources Certificate – Mountain States Employers Council

CSSR – AIRS Academy

QUALIFICATIONS

Six Sigma Green Belt

Extensive Presentation Skills

Corporate Training Recruitment/Staffing

Team Development Business Administration

Leadership Training Effective Communicator

Targeted Selection Administrator (Behavioral Based Interviewing)

TECHNICAL SKILLS

MS Office-entire suite PeopleSoft H.R. & Financials

MS Powerpoint Ceridian – Day Force

People Click (ATS system) Business Objects (ATS Report system)

Paylocity/ATS on Demand

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