ANIKA PRAKASH

****, *****’s Glen Road, Bettendorf Iowa 52722

309-***-****

ac5u9d@r.postjobfree.com

A highly motivated and experienced person, currently looking to resume my professional career after dedicating the last five years to raising a family. Excellent admin skills, thorough knowledge of all Microsoft Office programs, as well as proficiency in minute-taking and extensive experience liaising with clients. Currently volunteering for a local charity to refresh my skills, now fully committed to continuing my career on a full-time basis.

PROFESSIONAL EXPERIENCE

Family Museum Bettendorf, Iowa

Voluntary Work October 2017 till present

Process cash and credit transaction

Watched and recognized thefts and security risk of store merchandise

Maintain order and cleanliness of shelves and counters.

Answer incoming calls

Maintained knowledge of current sales, promotions and store policies.

Answered customer’s questions regarding products, prices and availability.

Cox Arboretum, Five Rivers Metro Park Miamisburg Ohio

Voluntary Work April 2010 – September 2011

•Butterfly House, interacting with all the visitors and educating the kids about the life Span of butterfly.

•Gardening, worked with the team in planting, pruning, deadheading, weeding of plants, flower beds and vegetation throughout the gardens in the metro parks.

•Counselling young mothers, parenting tips.

•Involved in hiring and training new volunteers and staffs.

•Preparing and giving presentations various potential donors for donation.

Kotak Mahindra Old Mutual Life Insurance Co. Ltd. New Delhi, India

Sales Associate

March 2005-March2008

•Processed standard Sales and Renewal transactions for the customer including servicing client account, managing safe deposit box payments, correcting discrepancies and balancing cash drawers.

•Cross Sell bank products by answering inquiries,informing customers of new services and product promotions; ascertaining customer needs ; directing customer to branch representative

•Respond to customer enquiries

•Processed 20+ customer transactions with attention to detail.

•Assisted with the training of 2 Sales Associates ensuring that they receive comprehensive education on proper policies.

•Identify and reconcile errors in client data to ensure accurate business requirements.

•Draft and maintain business requirements and align them with functional and technical requirements.

•Facilitate monthly meetings with clients to document requirements and explore potential solutions.

•Assisted the Sales Manager with audits and daily balancing of the vault.

SKILLS

•Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).

•Expert in PowerPoint presentations.

•Experienced Preparing Training Program.

•Excellent speaker with a good convincing ability.

EDUCATION

Apeejay School of Management(New Delhi, India)

Post Graduate Diploma in Insurance Managements

Delhi University(New Delhi, India)

Bachelors of Art.

References available on request

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