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Location:
Cairo, Cairo Governorate, Egypt
Salary:
4500
Posted:
June 13, 2018

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Resume:

Mai Ezz Eldin Erfan Elmaghraby

Address: *** ********* *******, *** ** October City.

Date Of Birth : 19/7/1994

Mobile no. : 011********

E-mail : ac5u8z@r.postjobfree.com

Objective : seeking for an opportunity that could show up my skills and hard work as I need to prove myself and develop my abilities and experience .

Education :

University Degree : Bachelor degree of Languages .

University : Ain Shams University.

Faculty : Al-Alsun

Graduation Year : 2016

Grade : 75% Good

High School degree : 95%

High School Name : El Gezira Language School .

Work Experience :

Job Title : Customer Care Officer

Employer : National Bank Of Abu Dhabi

Department : Retail Banking

From : 1/4/2017 till now .

Serving the customers who send e-mails inquiring about the Bank’s products and services and help them contacting with the branches .

Investigating about the complaints that come through the international account from the branches and close the cases after getting the customer’s satisfaction.

Daily Reports about the inquiries and discussing them monthly with the team leader .

Monthly report for the retention of the credit card cancellation and analyze the reasons behind the cancellation .

Working on the project of the Expatriates real estate loans with reports proving the follow ups .

Translating documents and applications

Job Title : HR Admin Trainee

Employer : Abu Dhabi Islamic Bank

Department : Human resources.

From : 1/8/2014 till 1/11/2014

In charge of making a filtration for the applicants and pick up the best of them in order to have an interview .

Making an excel sheet including the applicants classified according to their majors, banking / non-banking .

Attending the High board meetings in order to get the meeting points and discuss it with the manager later .

Job Title : Translator summer trainee

Employer : PETROBEL company .

Department : Translation .

From: 1/7/2015 till 1/8/2015

Translating the Economic and HR contracts .

Job Title : Customer service

Employer : Vodafone UK

Department : Call center

From : 1-7-2013 till 1-9-2013 .

Job Title : Customer service

Employer : Vodafone Egypt

Department : Branches ( Merghany Branch )

From : 1/7/2012 till 1/9/2012

Job Title : Co- teacher of English

Employer : Victoria American College .

From 1/8/2016 till 25/1/2017

Previous activities :

FOU2O ( Awareness company for women rights and the population crisis at Cairo university ) Head RTC and PR member 2014

SENCRO (Stimulation for Egyptian national child rights observatory ) Fundraising member.

AIESEC : Creative Communications member, Cairo university ) .

COMET Cairo university : PR Member .

Courses :

National Bank of Abu Dhabi : Money laundry

American Egyptian Center : HR mini Diploma .

Russian Cultural Center : ICDL course .

EBS Egyptian Business School : HR operations workshop .

British Council : Upper int. conversation course .

Languages :

Arabic : Mother tongue

English : Excellent

French : Fair

Computer Skills :

Perfect Knowledge of Microsoft Office 2007 ( Word, Excel, Power point, access ) .

Internet Browsing .

Excellent Arabic and English Typing skills .

Communication Skills :

Hard worker, active and ambitious .

Can Adapt easily with different tasks .

Team work spirit, self-motivated

Ability to work under stress .



Contact this candidate