Manager Employee Relations
Resume:
ERIKA LYNN SMILEY, SHRM-CP
***** **** ***** ** **** Creek, WA 98012 425-***-**** **********@***.*** https://www.linkedin.com/in/erika-smiley-89131099
PROFILE
HUMAN RESOURCES MANAGER
A resourceful, well-rounded and dedicated Human Resources Manager who delivers results to enable organizational success. Seeking an HR role that will allow a strategic and versatile HR professional with experience in Employee Relations, Benefit & Compensation Administration, Staffing, Training, and Project Management to provide sound advice and counsel to ensure compliance with company policies and procedures, as well as all federal, state and local labor laws. Member, SHRM. Core competencies:
HR Policies & Procedures Culture Leaves of Absence Staff Recruitment & Retention Orientation & Onboarding Employment Law Employee Relations FMLA/ADA/EEO/WC Alternative Dispute Resolution Training & Development Mediation & Advocacy Benefits Administration Performance Management Program/Project Management HRIS (ADP, CRM, SAP, Enterprise) Workers’ Compensation Organizational Development Employee Engagement MS Office CAREER PROGRESSION
Human Resources Manager
Isola Homes, Bellevue, WA 2016 - Present
A regional Real Estate Development / Construction firm (75 employees, ~ $29.5M in annual revenue) Established and manage the Human Resources Department, including all HR functions, to ensure an employee-oriented, high performance culture that emphasizes empowerment, quality, productivity and standards, goal attainment, and the recruitment and ongoing development of a superior workforce. Responsibilities include managing all leaves of absences, recruiting, performance management and review systems, onboarding, training and development, employee relations and problem resolution, safety and welfare, health and wellness, Workers’ Compensation, and related activities. Ensure compliance to regulatory concerns and reporting (OSHA, EEO, ERISA, FLSA, etc.).
Saved company ~ $55,000 by negotiating lower medical premiums.
Slashed turnover from high of 44% in 2015 to less than 20% today.
Established and lead Employee Engagement Committee; increased employee engagement by 35% by implementing and managing the “Fun Committee.”
Designed, implemented, and greatly improved Employee Benefit Package.
Originated and managed Employee Orientations, Development, and Training.
Perform, administer, distill 180-degree review data for presentation to the Executive Team.
Balance duties with Accounting Dept. on compensation and benefits administration.
Offering an HSA medical plan that provides a more affordable option to employees. Benefits & Compensation Specialist
Aviation Technical Services, Everett, WA 2015 - 2016 A manufacturing firm with more than 1,500 employees in 3 states and annual revenues of up $500M. Duties included Plan Administration of Health and Welfare plans medical, dental, vision, STD,LTD, Life Insurance, Accidental Death & Dismemberment and 401(k) information & enrollments. Also managed all Leave of Absences in accordance with Family Medical Leave Act and Americans with Disability Act regulations. Handled employee relations, Workers’ Compensation, and served as the internal point of contact for managers and employees regarding benefits. Worked directly with the Plan Administrators to resolve issues. Served as Fiduciary Committee Secretary.
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ERIKA LYNN SMILEY, SHRM-CP PAGE 2
Aviation Technical Services (Continued) ...
Other responsibilities included Unemployment and Child support claims, HR reports, Tuition Reimbursement Program, Step Progression Program, Evidence of Insurability forms, design and creation of benefit packets, etc.
Revamped Employee Orientations reducing the number of Benefit Appeals by 45%.
Managed all aspects of benefits enrollments: Open Enrollment, New Hire Orientation, ACA reporting.
Created and audited benefit invoicing to eliminate irregularities.
Planned and ran company Annual Benefits Fair at every company location (Washington, Missouri, and Texas).
Researched and implemented a new Supplemental Benefits and Wellness Program.
Researched and organized the printing, packaging, and mailing of required annual notices.
Launched and managed an in-house leave of absence tracking system.
Created a digital library reducing the need to store required documents. Senior Coordinator Human Resources Operations Associate Compass Group–Supporting Microsoft, Redmond, WA 2012 - 2015 More than 10,000 Compass Group employees support ~ 100,000 Microsoft employees (Revenues top $10B per year).
Upon promotion to Senior Coordinator from HR Operations Associate within 6 months of employment, managed all facets of team operations, which were focused mostly on benefits management. Provided strategically operational, timely, effective and confidential support, budgetary and tactical leadership for multi-functional HR teams of up to 16 members. Utilized problem solving skills to assist customers via live phone and email for benefit, performance, and severance related inquiries. Led team meetings/trainings, trained new employees, maintained/changed employee benefit records, processed employee resignations, and conducted quality audits.
Maintained multiple lines of business (Benefits, Severance, Training & Development, while never missing Service Level Agreements (SLA).
Chiropractic Assistant / Marketing & Massage Clinic Manager Planet Chiropractic, Mill Creek, WA 2011 - 2012
Managed the marketing and massage side of business. Hired massage therapists, implemented new procedures to increase productivity. Verified insurance eligibility and benefits. Office Assistant
AAA-1 Roof Care, Woodinville, WA 2010 - 2011
Pharmacy Assistant
Hadfield’s Pharmacy, Edmonds, WA 2008 - 2008
Affiliations: Society for Human Resource Management (SHRM) SHRM Talent Management Conference 04/2017
SHRM National Conference 06/2017
SHRM-CP Exam Prep Course 09/2017 – 11/2017
NHRMA Conference 09/2016
Volunteerism: Girl Scouts of Western Washington (2014 – Present) CREDENTIALS
Certified Human Resources Professional (SHRM-CP) December 2017
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