Rene Derieux

Phone: (***) *** - ****

eMail: ac5u8l@r.postjobfree.com

PROFESSIONAL EXPERIENCE

University of Michigan, Information Technology Services

Customer Relationship Manager March, 2016 – March, 2018

Key responsibilities

●Develop and maintain strong relationships with ITS customers and serve as their liaison to improve communications and their satisfaction with ITS services.

oResponsible for managing the relationship with over twenty academic, research, and administrative units.

●Advocate within ITS for customer needs to assist them in finding technology solutions to meet their unit mission.

●Develop relationship with ITS Service Owners / Managers to understand service strategies to assist in aligning them with customer needs.

oPartner with Service Owners to identify process improvement opportunities

●Bring together the right people from the Michigan IT community to work on challenging technology issues.

oIdentify common unit needs and assess opportunities for replication of process and technology best practices across units.

Data Consulting Group, Inc.

Senior Manager, October, 2013 – July, 2015

Key responsibilities

●Managing project teams to successful completion of projects on-time and on-budget

Sample Projects:

●Successfully managed team of subject matter experts in the testing of a complex Case/Disease/Utilization Management system for a large regional HMO.

oMapped processes and created test cases

oManaged testing process and assisted in root cause analysis to solve system issues

●Improved the performance of the Medical Informatics department of a large regional HMO

●Analyzed department operations to improve processes, reduce waste, and align work with customer requirements.

● Developed and implemented new department operating model (processes, procedures and KPIs)

Deloitte Consulting LLP

Senior Manager, March 2007 - October 2013

Key responsibilities

●Partnered with customers to develop project strategy and responsible for managing project teams to successful completion of projects on-time and on-budget.

●Improved client operations with reduced costs and improved services

●Led large, complex operating model transformation projects.

Sample Projects:

● Advised and managed IT reorganization for a multinational wireless provider: reduced costs, improve services, and increase transparency of IT operations across 6 countries; through the use of process improvement and outsourcing of non-value added services.

oSuccessfully managed the analysis, strategy development, implementation of the new operating model, and organization redesign (including new performance metrics, reporting processes, and budgets.)

oSuccessfully managed multiple internal business and IT stakeholder groups, and multiple supplier teams simultaneously

odesigned new vendor management processes (including service level agreements and KPIs)

●Improved IT operations with reduced costs and increased service performance for national pharmacy benefits management (PBM) company.

oProcess mapping and identification of service improvement opportunities

odevelopment of business case and benefits tracking process

oDevelopment of change management plan

oImplementation of new organization changes

●Improved policy management operations for a large Life Insurance company

oDocumentation of processes and requirements

oDefinition of improvement strategy

oIdentification and assessment of new process, people, and system opportunities

oImplementation of new model and processes

3M

eBusiness Manager, July 2004 - March 2007

Key responsibilities

●Lead global order entry improvement program – managed multiple teams across the world to improve performance, process cost, and customer experience by simplifying and automating routine tasks.

●Partnered with businesses to identify opportunities to implement new technology and process improvements, and worked with business to implement.

oCreated business cases and developed processes to track qualitative and quantitative benefits

Deloitte Consulting LLP

Manager, June 1995 - July 2004

Key responsibilities

●Managed project teams and provided advice to customers in complex business transformations

oManaged team members, budgets, and project financials

oCreated business cases and developed processes to track achieved benefits

Sample Projects:

●Provided integration support for the merger of two large electric utilities

oProject Manager for Operations teams in analysis of processes, identification of merger synergies, and re-design of to-be processes, systems, organizations and management processes.

●Project manager in the successful implementation of a new financial and performance management system for a large regional electric utility

oSuccessfully implemented a new performance dashboard, reports, and user experience

Definition of requirements

Defining performance metrics, designing system and user experience, and serving as business liaison to technical teams

Testing, implementation, and change management

EDUCATION

●Masters in Arts in Business Administration (Finance), University of Michigan, Ann Arbor - May 1995

●Bachelor of Arts, Business Administration (Accounting), Universidad de Puerto Rico, Rio Piedras - May 1993

OTHER

Languages: Spanish and English

Proficiency: Fully bilingual

Certifications

Six sigma green belt

Computer skills

Highly proficient with Microsoft Office and G Suite tools

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