Customer Service Representative

Curriculum Vitae

Of

Magari Mahonko

•Personal data

Contact info : 076******* alt 084*******

Email address : ********@*****.*** / ********@*****.***

Date of birth : 08 December 1987

Citizenship : South African

Sex : Male

Health : Excellent condition

Home language South Sotho

Other languages : English, Zulu, Sepedi

Physical address : 6064 Etwatwa Ext 3 Benoni 1519

Hobbies : Reading listening books, watching action and comedy.

•Education

High School : HB Nyathi secondary

Year Matriculated : 2005

Subjects Obtained : Mathematics, Physical & Chemical Science, Biology, agricultural science, English and Sesotho

•Qualification

Institution : National skills training and employment centre

Year : 2006 to 2007

Course / certificate : National Qualification Framework 2 (NQF) 2

•Objective

My career objective is to develop my career and improve my skills and expertise in this field of call centre and administration, where I would like to gain expertise and recognition both for the good of the organization and personal advancement.

My ideal work environment would be a stable and orderly one, in which tasks are clearly defined and everyone knows what is to be done, who is to do what and by what completion date.

•

•Skills

I have acquired skills in customer service and also went for the training for telephones, Customer service and Toolbox level A. I also acquired skills in Microsoft applications, i.e. Word, Access, Typing and PowerPoint

Technical skills:

•Word Processing

•Access

•Typing

Power Point

Sales and communications

Work experience

UTI Sun couriers (DSV)

Year : 2006 April till 2007 March

Position held : Customer service representative

Duties : Customer Services (Booking, collections of parcels, tracking and tracing shipments, POD Retrieval

Reason for leaving : Transfer to the closest branch to my place of stay.

UTI retail division services

Position held : Customer Service Representative

Duties : Managing Key accounts, following shipment from point of collection to point of delivery, keeping records of POD.

Reason for leaving : good opportunity

UTI – LG

Year : 2007 to 2008

Position held : Operations warehouse (Returns team leader)

Duties : keeping all return shipment in perfect order

Arranging shipment for re-delivery

Planning routes for delivery vehicles

Submitting report to management for shipment handling

Reason for leaving : contract between UTI and LG terminated

UTI Sun Couriers

Year : 2008 to 2009

Position held : customer service representative Queries department

Duties : Resolving client queries by tracking, searching, re-delivering parcels which couldn’t make it on time due to misplacement and loss & recovery.

Reason for leaving : End of contract

UTI Reference

Name : Linda Veeran

Position held : Call centre manager at Sun Couriers

Contact details : 012*******

Name : Paula Smit

Position held : Sales Manager at UTI retail division

Contact details : 012*******

Name : Barnarda Ntoetsi Naheng

Position held : Data capture Supervisor UTI sun couriers

Contact Details : 012*******

Name : Ria Steyn

Position : Supervisor

Contact details : 082*******

Multichoice

Year : 2009 to 2012 March

Position held : Customer service representative (DSTV Mobile)

Duties : trouble shooting DSTV technical problems I.e. resolve black screen with no sound on client’s devices, help trouble shooting searching for signal error, capturing data for DSTV MOBILE customers and assisting with call backs (calling back clients whose queries were escalated due to unresolved issues)

: Sales for DSTV Decoder insurance

Reference

Name : Keeran Maharaj

Position held : call centre supervisor

Name : Isaac More

Position Held : call centre supervisor

Contact details : 011*******

Nightwing couriers

Year : 2012 September (current)

Position held : Customer services and office admin

Duties : resolving queries, tracking of Parcels, retrieving of PODs, booking collections and printing stationery for Nightwing clients

Nightwing reference

Name : Lucas Motlana

Contact : 073*******

Position held : Operations Supervisor

Name : Thembeka Masondo

Contact : 078971955

Position held : Data Capture

Name : Netanya Vos

Contact : 071*******

Position : Nightwing client (Pinch the Cloud)

WEBHELP

POSITION : CALL CENTRE AGENT FOR VODAFONE UK

START DATE : OCTOBER 2015 - December 2015

DUTIES : BILLING DEPARTMENT (providing the bill info to Vodafone customers)

Reference : ASHLEY MAREDI 078*******

Cell C

Occupation : customer service representative (contracts department)

Start date : 18 January 2016 – 23 January 2017

Duties : assisting contract Cell C customers with billing/ accounts, sending Invoice / statement, explaining to them their bill, advising them of what's in arrears, current and due. Escalating cases such as sim swop request, credit/ refund and any other form of customer's complaint or dissatisfaction.

Reference : Poloko John Nchacha (HR) 076-***-****

Nokwanda Madi (team leader) 084*******

SMOLLAN

Start date : 03rd March 2017 (current)accounts, sending Invoice / Occupation : Call Centre (Order entry for Premier Foods FMCG) Duties : Answer incoming calls for placing orders. Accurately capturing of orders from faxes and emails. Resolve queries of late orders, submitting of daily capture report on time, submitting of daily cut report to reps, sending order reference numbers as soon as the order has been captured.

Reference

Name of supervisor : Aletta Shabangu

Contact : 081*******

Email : *********@*******.**.**

Personal description

I AM…

Hard worker, always open for discussion, I don’t hold back, I always have brilliant new ideas, flexibility, Team player, carrying, loving, very ambitious, very creative and finally a very good colleague to have.

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