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Administration/Front desk operator/Customer service

KZN, South Africa
June 13, 2018

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Nontobeko Zamantungwa Mabaso


I am a Tourism Management graduate, with a degree in the same field. I’m a very hard worker, who has worked hard to get to where I am today and to acquire the qualifications that I possess. I’m a very ambitious person who strives to do her best in all that I set my mind to. Working for the company, will enable me to put some of the experience that I have into practice, which includes international experience. Working abroad was a stepping stone, exposing me to a different working environment allowing for further growth. The different working practices groomed me to be a well-adapted person (able to adapt easily to any environment) and increased my ability to be able to work under pressure. The experience also thought me how to overcome obstacles and deal with unexpected situations, as I was in a new environment and did not know what to expect, this has also given me greater creativity in problem solving. Because of my dedication I was awarded employee of the month, this depicting that I am a hard worker and I always go the extra mile when it comes to providing quality service. Personal Details

Name : Nontobeko Zamantungwa

Surname : Mabaso

Telephone Number : 082-***-****

Address : 37a Kemp Street, Glencoe, 2930

Best time of day to contact : 8am -10pm

E-mail :

Date of Birth : 1989/03/04

Gender : Female

Country of Citizenship : South Africa

Country of Residence : South Africa

Drivers Licence : Code B (8)


Educational Institution Name : Durban University of Technology Location : Durban

Education start date : Jan 2013

End date : Apr 2014

Field of Study : Btech in Tourism Management

Work Experience:

Company Name : Indumeni Trading cc

Position : Administrator

Location : Dundee - KZN

Duration From : Feb 2016 till current


Maintaining files

Answering calls

Faxing and emailing

Drafting documents

Record keeping

Liaising with clients

Ordering of stock/material

Compiling of quotations and invoices

Book keeping

Data capturing

Company Name : Mission Point Resort

Position : Intern

Location : Mackenac Island (Michigan), USA

Duration From : May 2014

Total Number of Months : 6 months

Reason for leaving : End of contract


Making guest reservations (using Epidome)

Checking in and out of guests

Taking care of guest amenities

Making sales at the resorts gift shop (using Micros)

Giving customers information about the resort and destination, answering any guest queries

Company Name : Oyster Box Apartments ( 5 star)

Position : Front Desk Agent

Location : Durban Umhlanga

Duration : 2011-2012 (Part-time)

Total Number of Months : 06 Months

Reason for leaving : Went back to study

Tasks/Responsibilities :

Answering calls, attending to guests needs and complaints/problems

Checking guests in and out as per hotel set standards

To carry out the day to day administration of the front office, including answering telephones, emails, the distribution of post, emails.

To answer queries from guests, referring them to contact points at which they can obtain further information.

Liaise with other departments regarding matters arising: e.g. Security, Housekeeping etc.

Report to Front Office Manager any maintenance that needs attention at the Lobby.

Escort the guest to the room and explain all hotel and room’s facilities.

Following through these maintenance issues when required. Company Name : Lighthouse Property Group

Position : Housekeeping Supervisor/Attendant

Location : Durban, Umhlanga

Duration From : 2011-2012

Total Number of Months : 12 months

Reason for leaving : End of contract


Cleaning guestrooms in the morning

Using the Housekeeping checklist to check status of the rooms

Inspecting guestrooms ensuring they are cleaned to set standards

Supervising hospitality cleaning staff, checking whether rooms where properly cleaned

If guestrooms are dirty, I recall the attendants to re clean the rooms

Avoiding any room discrepancies

Company Name : Caraville Travel

Position : Receptionist

Location : Durban, Westville

Duration From : 2010

Total Number of Months : 6 Months

Reason for leaving : End of in-service training


Make client accommodation reservation bookings

Giving guests options of payment

Capturing guest information

Creating guest files

Answering calls

Faxing and emailing

Company Name : Tourism Indaba Trade show (ITEM)

Position : Assistant Personnel

Location : Durban, South Africa

Duration From : May 2010

Total Number of Months : 4 days

Reason for leaving : Annual event


Registration of guests

Issuing of passes and taking in payment

Giving customers information about the place, answering any questions asked Skills and Qualifications:

Languages & Level : English (Fluent) Afrikaans (Fair) German (Intermidiate) Isizulu (Native) Computer Skills : Microsoft Word, Excel, Publisher, Projects, PowerPoint and Outlook Special Awards/Honours/Certifications: Certificate in Tour Guiding, Customer care, Events assistance

Diploma : Tourism Management

Interests and Activities



Outdoor activities and swimming


Company contact name: Indumeni Trading cc (Director: Xolani Mabaso) Company contact email:

Contact NO.: 081*******/082*******

Company contact name: Mission Point Resort (Manager of activities center: Miss Taima Dry)

Company contact email: Company website:

Company contact name: Mission Point Resort (Director of HR: Casey Clear) Company contact tel: 906-***-****

Company contact email:

University contact name: Durban University of Technology (Secretary: Miss Babalwa Bashe)

University contact tel: 031-***-****

University contact email:

University website:

Company contact name: Lighthouse Property Group (Manager: Mr Nicolas Dekker) Company contact tel: 031*******

Company contact email:

Company website:

Company contact name: Caraville Travel (Manager: Miss Nicole Du Soute) Company contact tel: 031*******

Company contact email: Company website:

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