Nontobeko Zamantungwa Mabaso
Objective:
I am a Tourism Management graduate, with a B.tech degree in the same field. I’m a very hard worker, who has worked hard to get to where I am today and to acquire the qualifications that I possess. I’m a very ambitious person who strives to do her best in all that I set my mind to. Working for the company, will enable me to put some of the experience that I have into practice, which includes international experience. Working abroad was a stepping stone, exposing me to a different working environment allowing for further growth. The different working practices groomed me to be a well-adapted person (able to adapt easily to any environment) and increased my ability to be able to work under pressure. The experience also thought me how to overcome obstacles and deal with unexpected situations, as I was in a new environment and did not know what to expect, this has also given me greater creativity in problem solving. Because of my dedication I was awarded employee of the month, this depicting that I am a hard worker and I always go the extra mile when it comes to providing quality service. Personal Details
Name : Nontobeko Zamantungwa
Surname : Mabaso
Telephone Number : 082-***-****
Address : 37a Kemp Street, Glencoe, 2930
Best time of day to contact : 8am -10pm
E-mail : ac5u6x@r.postjobfree.com
Date of Birth : 1989/03/04
Gender : Female
Country of Citizenship : South Africa
Country of Residence : South Africa
Drivers Licence : Code B (8)
Education
Educational Institution Name : Durban University of Technology Location : Durban
Education start date : Jan 2013
End date : Apr 2014
Field of Study : Btech in Tourism Management
Work Experience:
Company Name : Indumeni Trading cc
Position : Administrator
Location : Dundee - KZN
Duration From : Feb 2016 till current
Tasks/Responsibilities:
Maintaining files
Answering calls
Faxing and emailing
Drafting documents
Record keeping
Liaising with clients
Ordering of stock/material
Compiling of quotations and invoices
Book keeping
Data capturing
Company Name : Mission Point Resort
Position : Intern
Location : Mackenac Island (Michigan), USA
Duration From : May 2014
Total Number of Months : 6 months
Reason for leaving : End of contract
Tasks/Responsibilities:
Making guest reservations (using Epidome)
Checking in and out of guests
Taking care of guest amenities
Making sales at the resorts gift shop (using Micros)
Giving customers information about the resort and destination, answering any guest queries
Company Name : Oyster Box Apartments ( 5 star)
Position : Front Desk Agent
Location : Durban Umhlanga
Duration : 2011-2012 (Part-time)
Total Number of Months : 06 Months
Reason for leaving : Went back to study
Tasks/Responsibilities :
Answering calls, attending to guests needs and complaints/problems
Checking guests in and out as per hotel set standards
To carry out the day to day administration of the front office, including answering telephones, emails, the distribution of post, emails.
To answer queries from guests, referring them to contact points at which they can obtain further information.
Liaise with other departments regarding matters arising: e.g. Security, Housekeeping etc.
Report to Front Office Manager any maintenance that needs attention at the Lobby.
Escort the guest to the room and explain all hotel and room’s facilities.
Following through these maintenance issues when required. Company Name : Lighthouse Property Group
Position : Housekeeping Supervisor/Attendant
Location : Durban, Umhlanga
Duration From : 2011-2012
Total Number of Months : 12 months
Reason for leaving : End of contract
Tasks/Responsibilities
Cleaning guestrooms in the morning
Using the Housekeeping checklist to check status of the rooms
Inspecting guestrooms ensuring they are cleaned to set standards
Supervising hospitality cleaning staff, checking whether rooms where properly cleaned
If guestrooms are dirty, I recall the attendants to re clean the rooms
Avoiding any room discrepancies
Company Name : Caraville Travel
Position : Receptionist
Location : Durban, Westville
Duration From : 2010
Total Number of Months : 6 Months
Reason for leaving : End of in-service training
Tasks/Responsibilities:
Make client accommodation reservation bookings
Giving guests options of payment
Capturing guest information
Creating guest files
Answering calls
Faxing and emailing
Company Name : Tourism Indaba Trade show (ITEM)
Position : Assistant Personnel
Location : Durban, South Africa
Duration From : May 2010
Total Number of Months : 4 days
Reason for leaving : Annual event
Tasks/Responsibilities:
Registration of guests
Issuing of passes and taking in payment
Giving customers information about the place, answering any questions asked Skills and Qualifications:
Languages & Level : English (Fluent) Afrikaans (Fair) German (Intermidiate) Isizulu (Native) Computer Skills : Microsoft Word, Excel, Publisher, Projects, PowerPoint and Outlook Special Awards/Honours/Certifications: Certificate in Tour Guiding, Customer care, Events assistance
Diploma : Tourism Management
Interests and Activities
Reading
Music
Outdoor activities and swimming
References:
Company contact name: Indumeni Trading cc (Director: Xolani Mabaso) Company contact email: ac5u6x@r.postjobfree.com
Contact NO.: 081*******/082*******
Company contact name: Mission Point Resort (Manager of activities center: Miss Taima Dry)
Company contact email: ac5u6x@r.postjobfree.com Company website: www.missionpointresort.com
Company contact name: Mission Point Resort (Director of HR: Casey Clear) Company contact tel: 906-***-****
Company contact email: ac5u6x@r.postjobfree.com
University contact name: Durban University of Technology (Secretary: Miss Babalwa Bashe)
University contact tel: 031-***-****
University contact email: ac5u6x@r.postjobfree.com
University website: www.dut.ac.za
Company contact name: Lighthouse Property Group (Manager: Mr Nicolas Dekker) Company contact tel: 031*******
Company contact email: ac5u6x@r.postjobfree.com
Company website: www.lighthouse.co.za
Company contact name: Caraville Travel (Manager: Miss Nicole Du Soute) Company contact tel: 031*******
Company contact email: ac5u6x@r.postjobfree.com Company website: www.caraville.com