Jasmine Krawetz

**** **** *** **

Bloomington, MN 55425

763-***-****

ac5u64@r.postjobfree.com

Educational Background

o Kennedy Senior High School, Bloomington, MN J une 2010 o Goodwil l Easter Seals Financial Operation Training Program S eptember 2010 o MCTC Technical College D ecember 2015

Experience

Convergys, Eagan, MN

Senior Team Leader Sales Operations O ct 2017 – Dec 2017 o Participated in and facilitated the onboarding and training of all the new Team Leads. Guided them on processes including performance management, attendance management, and administrative tasks. o Maintained a top performing team while also assisting with certain practices of a Business Analyst role. o Transitioned to assisting other leads in coaching and performance managing of their teams, which generated and sustained substantial performance increases on a site level. Team Leader Sales Operations A pr 2017 – Oct 2017

o Supervised teams of inbound sales representatives ranging in size from 12 to 18 individuals from a variety of socioeconomic and educational backgrounds.

o Led my team to consistently rank the highest in the site in close rate as well as overall scorecard.

(Aggregated score based off of multiple KPI’s.)

o Regularly exceeded by as much as 10%, an array of key performance indicators and metrics including close rate, sales per hour, three primary attachment rates, aux time, and quality infractions. o Implemented coaching and training methods to each individual agents as well as materials needed to consistently improve in which were very effective and led to upper management making them standard practice across the site.

Inbound Telecommunications Sales Representative

M ar 2016 - Apr 2017

o Ranked in the 90% percentile in sales over last 3 months in production in an enterprise of nearly 500 representatives.

o Employed a variety of persuasive, interpersonal communication skills in order to sell satellite television and upsell attachments to a very diverse base of customers. o Repeatedly eclip sed weekly sales goal by up to 50%. Ally Bank/Van Wagenen, Eden Prairie, MN

Claims Specialist

May 2 015-Dec 2015

o Effectively evaluated all Total Loss Reports from insurance companies for totaled vehicles while making any adjustments or corrections needed to continue the processing of the claim eventually resulting in completion of the claim.

o Completed the final evaluation of the claim report and then Sent Letter of Guarantee to insurance companies for payment on vehicles.

o Assisted in printing, faxing and mailing important documents that they needed to help with the processing and completion of their claim(s).

o Actively communicate with dealerships and customers to request proper documentation needed to process the claim as well as send the needed documentation to insurance company. Prime Therapeutics, Eagan, MN

Claims Specialist

Sep 2 014-Apr 2015

o Processed 50-100 claims daily.

o Researched and resolved claims in Database.

o Created a spreadsheet of active claims.

o Phoned pharmacies for processing of claims correction. o Followed up with pharmacies on claims that needed processing. Activities & Interests

● Activities: V olunteer/Community Service work: Feed My Starving Children, United Healthcare: The 6t h

Annual Minnesota Century Ride 2017,

● Interests: F ashion, Food, Psychology, Traveling, and Fitness

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